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Operations Conference

The hugely popular Operations Conference explores the key issues across the different operating areas in postal companies. The focused sessions will give you the chance to hear how to improve your operational efficiency and quality, share best practice and learn how to transform your business.

Day 1

Wednesday 6th October
13:40 - 17:00 - Capturing new business opportunities for the postal industry

Where are the new business opportunities for the postal business and how to move into them? What about new revenue streams? Diversification, integration, upstream, downstream, extending the boundaries, new products, new services - where are the opportunities? What opportunities are available through using the latest leading-edge technologies? What kind of success have you had with launching new products or services, or providing more value for your customers?

Moderator - Gavin Macrae, executive director, corporate partnerships, Neopost, France


Presenting RAIN - RApid INnovation
Dirk Palder, vice president member of the global distribution team, Capgemini, Germany
After finishing the first global Postal Innovation Study, we learned that management of the innovation process and commercialisation are key issues to optimise for the future. Based on the Capgemini experience in other industries, we will demonstrate RAIN (Rapid Innovation Process) as a solution for faster product launches. In the RAIN process, Capgemini is working with 400-500 start-up companies mostly from California but also from France and Asia. Introducing these highly innovative companies to traditional multi-nationals or postal operators makes the difference, as does the collaborative approach. Finally we will show why Business Model Innovation (BIM) will force a change of culture from MAKE to COLLABORATE. To gain a better understanding, participants will have the chance to visit our 'mini-RAIN' centre in the Consulting Corner.
Identifying innovations in the post
Koen Vandaele, partner, Deloitte Consulting, Belgium
This presentation offers alternatives to mobilise large groups of people to identify the expanding possible innovations within the posts.
How to launch a new electronic postal service in 90 days
Zafar Khan, CEO, Rpost, USA
Eugenie Simmons, head of corporate services, Bermuda Postal Service, Bermuda
With acknowledged declines in mail, posts have begun to more aggressively explore how to create sustainable profits from the electronic mailstream. But is it too late? Electronic transactions laws, in place in most countries, govern the legalities of email, not UPU. ISPs are entrenched in email operations globally, with few ties to local geography. This session will demonstrate how a modern post can create meaningful new revenue in light of the above-mentioned challenges and conflicts. The Bermuda Postal Service will present a case study, with RPost, about their decision processes, technology selection and profit/cost to launch a successful new business line for 'Email Proof, Privacy and eSignatures' under the brand of Registered Email services.
Returning to direct mail from digital
Andy Owen, managing director, Andy Owen & Associates, UK
Direct mail is now storming back into marketer's thinking, because of its effectiveness when compared with the disaster that is now email. The knowledgeable marketers out there are turning back to direct mail - in a big way. It's no surprise, for the following reasons: nothing works better than a well-written letter; DM volumes are much smaller now, so stand-out is possible and achievable; DM is tactile, and easier to read and digest than on-screen email; recipients spend more time with DM so the sales message can be more effective. Don't be late! This promises to be something really special from one of world's most respected and popular DM figures.
15:10 - 15:40 Break
Ideas and opportunities outside the mail pipeline
Jelmer Jarig Huizinga, president, EasyWeigh, Netherlands
People used to be more interested in NEW business opportunities than OLD business opportunities. Why? In this presentation I will address new and old issues that postal operators are dealing with in a turbulent environment of liberalisation and privatisation. Issues that will be discussed are: cutting cost at post offices, the closing and replacing of them by new formulas, improvement of services, the enhancement of online postage, new product concepts, more effective postal marketing campaigns, upcoming marketplaces and preferred supplier ship. An 'old' issue has become 'new' again: revenue protection. EasyWeigh presents its contribution to the abovementioned issues in a surprisingly simple, proven and effective manner, with examples from your fellow competitors over the past 10 years.
Denmark Post case study on a new approach to stamp production
Lene Reipuert, director of stamps, Post Danmark, Denmark
The Denmark case: about a total change to new stamp production equipment; strategic reflections about outsourcing or maintaining - what should one be aware of; what are the benefits and disadvantages; project phases we went through; a total change of the organisation for stamp production; and learning points so far.
New business opportunities in the changing postal environment
Rafal Brzoska, CEO, Inpost, Poland
With the changing postal environment in mind, InPost will share its business model and new projects that are aiming to capture new opportunities available on the market. Looking at trends in the postal market, Rafał Brzoska will present one of the latest services targeted at e-commerce, namely Paczkomaty 24/7 - self-service parcel terminals. Moreover, InPost will share other areas in the field of e-services, including mobile payments, e-invoicing and MVNO.
Giving customers what they want - making the post office more like an iPhone
Dan Turner, co-founder and CTO, ByBox, UK
ByBox's goal is to enable 24x7 access to the postal products of the future, improving customer service through innovation. As such, ByBox has been experimenting with new apps that are designed to make life easier for busy consumers. The presentation will provide an overview of these new services and present the success of the various approaches to their marketing.
Q&A

Day 2

Thursday 7th October
10:00 - 17:00 - Operational improvement through new innovative technologies

How to be more efficient, reduce your costs or improve your performance? How to be faster, better, make fewer mistakes, deliver higher quality? How to maintain a sustainable and consistently high level of service? How to engage your employees in identifying improvement opportunities and new and innovative ways of delivering better service? How to be an organisation that is continually learning, innovating and improving?

Moderator - Derek Osborn, independent postal expert, Whatnext4u Ltd, UK


The mail monitor - independent customer perspective on mail performance
Niels Delater, CEO, Spectos, Germany
As liberalisation brings new players and services into the markets, it becomes more complex, more competitive and more black box concerning quality of service. The speech shows approaches to monitoring the postal market from a customer viewpoint.
Efficient postal operation through the automation and information technology
Jong Heung Park, director, ETRI, Korea
Korea Post has constructed a postal logistics information system (PostNet) that implements systematic management of mailflow information by utilising advanced IT. Postal operation management is based on an integrated automation network using real-time DB to maximise work productivity with automation equipment and PostNet. The presentation includes postal environmental changes in Korea, cases of Korea Post in automation and informatisation, and the future postal business operation plan.
Using different delivery organisations for various mail volumes to gain efficiency
Serge Galarneau, director routing, GIRO, Canada
Efficiencies can be gained by creating different delivery organisations (number of routes) for various mail volumes. GIRO will describe the main elements to consider when implementing a production calendar that uses different delivery organisations.
10:45 - 11:15 Break
The use of GPS in optimising route efficiencies for post and package carriers
Tony Palmer, sales development director, Intermec Technologies, UK
Everyone is now familiar with the use of satnav systems that rely on GPS for relating your location to a map. Businesses have been using satnav for some time, but there are many ways that GPS data can be used to optimise routes. This talk will highlight some of these uses, both for operations and for planning, and seeks to provide food for thought for the audience.
Case study: Hermes recently deployed a solution to 7,500 lifestyle workers using Blackbay's solution and has achieved some significant ROI
Speaker to be advised, Hermes,
Dave Ffowcs Williams, director - sales, Blackbay, UK
Hermes replaced its existing paper-based system with a Blackbay Mobility solution that provides real-time visibility on the status of deliveries and collections via the myHermes web portal for its clients, which include Next Directory, QVC and Lands' End. This presentation will look at the speed of deployment of the solution for over 7,500 mobile workers, and the challenges in training a diverse field force in what was one of the largest mobility projects in the past 12 months.
How wireless communication is revolutionising post and parcel operations
David Franco, director - marketing and business development, Motorola, Israel
According to ABI research, M2M-enabled products for the postal sector are expected to grow 22% year-over-year by 2014. This growth is driven by the increasing demand for accurate, real-time data and reduced operational costs, regardless of location or distance. While mobile computing terminals and fleet-management systems are the dominant M2M applications in today's postal sector, the market is undergoing further technological innovations in the areas of cellular-based tracking devices to monitor shipments in real-time, and pack 'collection' stations to receive and dispatch parcels around the clock.
Q&A
12:20 - 13:40 Lunch
Building a mobile technology platform in a mid-sized operation
Colette Roeder, group IT manager, Seabourne Group, The Netherlands
Discover how a medium-sized enterprise can design, implement and optimise mobile technology across the enterprise. Learn how the internal processes for technology development differ for a company of this scale.
Mail automation in the age of declining volumes
Massimo Mortola, marketing manager, Elsag Datamat, Italy
The economic crisis in 2009 accentuated the downward trend in letter volumes, as they are replaced by other forms of information transmission and, in large areas, eroded by ever-increasing deregulation and competition. In this context, postal operators have in general reduced their investment budgets in traditional sectors, targeting small investments for the most part and aiming at solutions that guarantee a clear and substantial reduction in the cost of labour, as well as shifting the focus onto expansion in the package market. The presentation describes Elsag Datamat's response to this trend, from new-generation letter sorter integration systems, to sustainable flat sorting and the new low-consumption package sorting machine.
Web-coding on a pan-European scale
Mario Suykerbuyk, director, TNT Post, Netherlands
Eddy Thans, CEO, Primevision, Netherlands
Delivering cost reductions and increasing quality and accuracy of service are the watchwords in today's postal market. TNT is achieving remarkable results on all counts with the deployment of a pan-European web-coding platform that consolidates manual processing tasks from across its letters, flats and parcels business, and even traffic from partner companies.
Countrywide network optimisation through automated data collection systems
Robert Beideman, VP automation solutions, SICK, USA
Matthew Berardi, managing director, operations technology, FedEx Ground, USA
FedEx Ground is the ground transportation arm of FedEx Corp in the United States. It operates a highly efficient network that strives for total network visibility as it processes over three million parcels each day. The deployment of some of the world's most advanced material handling and scanning technologies has helped the company achieve a goal of minimal handling and maximum automation. These technology deployments have been possible, in part, due to strong partnerships with providers of automated data collection system solutions. One such partner of FedEx Ground is SICK. FedEx Ground and SICK have worked together in recent years to integrate high-end ADC (Automated Data Collection) system solutions with the FedEx Ground back-end infrastructure. The result has been a marked improvement in visibility to the operations of a network of large automated hub facilities.
14:40 - 15:10 Break
Sort-Merge: New technology to handle conveyable pieces
Helge Ehrhardt, general manager industrial engineering, TNT Express, Germany
TNT will present a new multifunctional material-handling technology that assists solutions to handle conveyable pieces with a wide range of physical characteristics in a throughput scale of 2500 to 3500 pieces per hour. The multifunctional capabilities of the technology help the system designer to find simple layouts regarding reversible processes. How this patented solution was achieved, and the partnership between TNT and the suppliers CS/Wipotec and Schmid Systemtechnik will be shown as well.
Condition-based maintenance-cutting operational costs
Jinan Aboushakra, CEO, CODE Plus, USA
In the current context of the economic downturn combined with the ongoing decrease of mail volume, postal operators face the challenge of optimally assigning their available resources in order to cut operational costs. Consequently, it is critical for postal operators to be able to rationalise their maintenance costs while ensuring the best system utilisation without jeopardising quality of services. Since system maintenance comes as a fixed cost, the challenge for service providers comes in forecasting machine utilisation and cutting operational maintenance costs accordingly. With a postal activity monitoring application, postal decision makers now have a tool to implement dynamic condition-based maintenance that allows for monitoring and optimisation of machine utilisation based on current operations. This presentation will illustrate how a postal activity monitoring tool provides condition-based maintenance, and will discuss its added value in comparison with failure- and reactive-based maintenance.
Predictive emulation for the postal service's right sizing and optimal costing
Nabil AbuElAta, president/CEO, Accretive Technologies, USA
Alain Roset, head of R&D, La Poste, France
Postal services face major challenges: economic, technical, technological. Moreover, they are reviewing their traditional business model and its associated value proposition due to several transformational changes. In addition, over a number of years the evolution of postal services has involved large and detailed complexity (millions of components involved), as well as dynamic complexity (dependencies, combinatorial and many feedback processes such as the one forming the stock should be carefully managed). In this contribution we will discuss such challenges and show how we are able to face them with a high level of confidence through the use of mathematical emulation that can deal with such size and dynamic complexity to drive strategic and operational options.
Protect your business and investment by optimising workflows
Paul Mayer, director sortation software, Pitney Bowes, USA
Now more than ever, postal organisations are looking for innovative ways to make the most of their investment in mail delivery services. From an operational perspective, it is critical to optimize internal workflows and take advantage of technology that drives productivity and performance needed to ensure profitability for their business. From a revenue perspective, the posts must focus on meeting the delivery requirements of their customers today, while keeping a watchful eye on changing postal regulations and additional value added services needed for strong future revenue potential. This session will reveal through a European customer success story, innovative solutions that can drive operational excellence needed to succeed in today's postal environment.
Q&A

Day 3

Friday 8th October
10:00 - 12:30 - Development and transformation of your postal business

What are the key practical factors necessary for developing your business, e.g. resources, skills, training, access to technology, motivation, incentives, strategic plans, goals? How do you manage the changes necessary to transform your business or part of it? What are the keys to successful implementation of a new business strategy? How do you ensure that your business adapts and evolves to meet future needs, changing market conditions and competitive challenges?

Moderator - Derek Osborn, independent postal expert, Whatnext4u Ltd, UK


The ubiquitous postal service - new business opportunities
Jeremy Folkes, EVP product strategy & CTO, Escher Group, UK
How the traditional physical postal service could be said to be woven into the fabric of society - providing a truly ubiquitous service; the new technology innovations and competitors who are leveraging technology to build enormous user bases and secure market share very quickly; and what the post service can do about these threats, what technologies can be leveraged and how to go about it.
Presentation title to be advised
La Poste/Wincor Nixdorf, France
Driving innovation, increased revenues and efficiency savings with retail technologies
Russell Willcox, chairman, Box Technologies, UK
In this presentation Russell Willcox, chairman of Box Technologies Limited, will demonstrate how the application of retail technologies such as self-service, digital signage, mobile and electronic point of sale has led to an explosion of innovation within the branch environment - driving increased revenues and efficiency savings.
How can postal organisations benefit from parcel, e-commerce and international growth?
Alain Ferard, managing director, Neopost ID, France
Four main topics will be presented: parcels business trends - international, e-commerce, C actors, web environment; parcels business opportunity for postal organisations - parcels business will help grow the business and will be the main EBIT driver; main challenges for posts - provide solutions to capture new volumes, and manage T&T services; how Neopost can help the posts grow their parcel business - Neopost solutions and services, based on different technologies and Neopost being a global actor, consolidating mail and parcels volumes.
11:00 - 11:30 Break
Transforming a postal organisation
Marten Buettner, managing director, Buettner Consulting, Germany
In the past 20 years many postal organisations worldwide have started a journey of transformation. Looking at the transformation programmes it can be stated that the successful companies were those that concentrated on restructuring their core business first, before they entered the next phase e.g. going into new markets or offering new services. The presentation looks at why transformation is still relevant to all postal organisations, and offers a guide to transformation in today's postal world.
Posttude - a new postal code for the world
Richard Abas, chief geodude, Geotude & POS Malaysia, Malaysia
Pos Malaysia Berhad (Malaysia National Postal Agency), and the Malaysian government's Multimedia Commission (the regulator in Malaysia), together with Geotude Sdn Bhd, a Malaysian company, have been collaborating to develop a system for rural citizens who do not currently have mail delivered to their homes and businesses. This system, called Posttude, utilises research and development of the Geotude concept. Posttude is a 5+4+4 numerical geocode that identifies a unique 10x10 meter grid on earth. Posttude is calculated using latitude and longitude to convert the pair into a single string. It is a mathematical formula that requires no look up. It can be used by anyone, anywhere. In Copenhagen Posttude will showcase the implementation of the system in Semporna, a remote village in Sabah, Malaysia, where Pos Malaysia was experiencing difficulties in addressing points of deliveries. One reason for the addressing problem was the fact that a large number of people had traditionally built dwellings on the water with no traditional streets. The occupants - numbering tens of thousands - previously shared about half a dozen post office boxes.
Why developing countries are taking a leap ahead by introducing hybrid mail
Jacob Johnsen, hybrid mail consultant, Ipostes, Morocco
After decades of successful operation in developed countries, an increasing number of developing countries are turning to hybrid mail to expand their portfolio and to offer new services to large and medium mailers. Based on a very affordable technology the results so far have been impressive, with postal operators seeing huge increases in hybrid mail volumes. The jump to hybrid mail solves numerous issues for senders and posts, and helps develop the postal infrastructure in challenging environments.
Q&A
12:30 - 13:30 Lunch

Day 1

Wednesday 6th October
13:40 - 17:00 - Capturing new business opportunities for the postal industry

Where are the new business opportunities for the postal business and how to move into them? What about new revenue streams? Diversification, integration, upstream, downstream, extending the boundaries, new products, new services - where are the opportunities? What opportunities are available through using the latest leading-edge technologies? What kind of success have you had with launching new products or services, or providing more value for your customers?

Moderator - Gavin Macrae, executive director, corporate partnerships, Neopost, France


Presenting RAIN - RApid INnovation
Dirk Palder, vice president member of the global distribution team, Capgemini, Germany
After finishing the first global Postal Innovation Study, we learned that management of the innovation process and commercialisation are key issues to optimise for the future. Based on the Capgemini experience in other industries, we will demonstrate RAIN (Rapid Innovation Process) as a solution for faster product launches. In the RAIN process, Capgemini is working with 400-500 start-up companies mostly from California but also from France and Asia. Introducing these highly innovative companies to traditional multi-nationals or postal operators makes the difference, as does the collaborative approach. Finally we will show why Business Model Innovation (BIM) will force a change of culture from MAKE to COLLABORATE. To gain a better understanding, participants will have the chance to visit our 'mini-RAIN' centre in the Consulting Corner.
Identifying innovations in the post
Koen Vandaele, partner, Deloitte Consulting, Belgium
This presentation offers alternatives to mobilise large groups of people to identify the expanding possible innovations within the posts.
How to launch a new electronic postal service in 90 days
Zafar Khan, CEO, Rpost, USA
Eugenie Simmons, head of corporate services, Bermuda Postal Service, Bermuda
With acknowledged declines in mail, posts have begun to more aggressively explore how to create sustainable profits from the electronic mailstream. But is it too late? Electronic transactions laws, in place in most countries, govern the legalities of email, not UPU. ISPs are entrenched in email operations globally, with few ties to local geography. This session will demonstrate how a modern post can create meaningful new revenue in light of the above-mentioned challenges and conflicts. The Bermuda Postal Service will present a case study, with RPost, about their decision processes, technology selection and profit/cost to launch a successful new business line for 'Email Proof, Privacy and eSignatures' under the brand of Registered Email services.
Returning to direct mail from digital
Andy Owen, managing director, Andy Owen & Associates, UK
Direct mail is now storming back into marketer's thinking, because of its effectiveness when compared with the disaster that is now email. The knowledgeable marketers out there are turning back to direct mail - in a big way. It's no surprise, for the following reasons: nothing works better than a well-written letter; DM volumes are much smaller now, so stand-out is possible and achievable; DM is tactile, and easier to read and digest than on-screen email; recipients spend more time with DM so the sales message can be more effective. Don't be late! This promises to be something really special from one of world's most respected and popular DM figures.
15:10 - 15:40 Break
Ideas and opportunities outside the mail pipeline
Jelmer Jarig Huizinga, president, EasyWeigh, Netherlands
People used to be more interested in NEW business opportunities than OLD business opportunities. Why? In this presentation I will address new and old issues that postal operators are dealing with in a turbulent environment of liberalisation and privatisation. Issues that will be discussed are: cutting cost at post offices, the closing and replacing of them by new formulas, improvement of services, the enhancement of online postage, new product concepts, more effective postal marketing campaigns, upcoming marketplaces and preferred supplier ship. An 'old' issue has become 'new' again: revenue protection. EasyWeigh presents its contribution to the abovementioned issues in a surprisingly simple, proven and effective manner, with examples from your fellow competitors over the past 10 years.
Denmark Post case study on a new approach to stamp production
Lene Reipuert, director of stamps, Post Danmark, Denmark
The Denmark case: about a total change to new stamp production equipment; strategic reflections about outsourcing or maintaining - what should one be aware of; what are the benefits and disadvantages; project phases we went through; a total change of the organisation for stamp production; and learning points so far.
New business opportunities in the changing postal environment
Rafal Brzoska, CEO, Inpost, Poland
With the changing postal environment in mind, InPost will share its business model and new projects that are aiming to capture new opportunities available on the market. Looking at trends in the postal market, Rafał Brzoska will present one of the latest services targeted at e-commerce, namely Paczkomaty 24/7 - self-service parcel terminals. Moreover, InPost will share other areas in the field of e-services, including mobile payments, e-invoicing and MVNO.
Giving customers what they want - making the post office more like an iPhone
Dan Turner, co-founder and CTO, ByBox, UK
ByBox's goal is to enable 24x7 access to the postal products of the future, improving customer service through innovation. As such, ByBox has been experimenting with new apps that are designed to make life easier for busy consumers. The presentation will provide an overview of these new services and present the success of the various approaches to their marketing.
Q&A

Day 2

Thursday 7th October
10:00 - 17:00 - Operational improvement through new innovative technologies

How to be more efficient, reduce your costs or improve your performance? How to be faster, better, make fewer mistakes, deliver higher quality? How to maintain a sustainable and consistently high level of service? How to engage your employees in identifying improvement opportunities and new and innovative ways of delivering better service? How to be an organisation that is continually learning, innovating and improving?

Moderator - Derek Osborn, independent postal expert, Whatnext4u Ltd, UK


The mail monitor - independent customer perspective on mail performance
Niels Delater, CEO, Spectos, Germany
As liberalisation brings new players and services into the markets, it becomes more complex, more competitive and more black box concerning quality of service. The speech shows approaches to monitoring the postal market from a customer viewpoint.
Efficient postal operation through the automation and information technology
Jong Heung Park, director, ETRI, Korea
Korea Post has constructed a postal logistics information system (PostNet) that implements systematic management of mailflow information by utilising advanced IT. Postal operation management is based on an integrated automation network using real-time DB to maximise work productivity with automation equipment and PostNet. The presentation includes postal environmental changes in Korea, cases of Korea Post in automation and informatisation, and the future postal business operation plan.
Using different delivery organisations for various mail volumes to gain efficiency
Serge Galarneau, director routing, GIRO, Canada
Efficiencies can be gained by creating different delivery organisations (number of routes) for various mail volumes. GIRO will describe the main elements to consider when implementing a production calendar that uses different delivery organisations.
10:45 - 11:15 Break
The use of GPS in optimising route efficiencies for post and package carriers
Tony Palmer, sales development director, Intermec Technologies, UK
Everyone is now familiar with the use of satnav systems that rely on GPS for relating your location to a map. Businesses have been using satnav for some time, but there are many ways that GPS data can be used to optimise routes. This talk will highlight some of these uses, both for operations and for planning, and seeks to provide food for thought for the audience.
Case study: Hermes recently deployed a solution to 7,500 lifestyle workers using Blackbay's solution and has achieved some significant ROI
Speaker to be advised, Hermes,
Dave Ffowcs Williams, director - sales, Blackbay, UK
Hermes replaced its existing paper-based system with a Blackbay Mobility solution that provides real-time visibility on the status of deliveries and collections via the myHermes web portal for its clients, which include Next Directory, QVC and Lands' End. This presentation will look at the speed of deployment of the solution for over 7,500 mobile workers, and the challenges in training a diverse field force in what was one of the largest mobility projects in the past 12 months.
How wireless communication is revolutionising post and parcel operations
David Franco, director - marketing and business development, Motorola, Israel
According to ABI research, M2M-enabled products for the postal sector are expected to grow 22% year-over-year by 2014. This growth is driven by the increasing demand for accurate, real-time data and reduced operational costs, regardless of location or distance. While mobile computing terminals and fleet-management systems are the dominant M2M applications in today's postal sector, the market is undergoing further technological innovations in the areas of cellular-based tracking devices to monitor shipments in real-time, and pack 'collection' stations to receive and dispatch parcels around the clock.
Q&A
12:20 - 13:40 Lunch
Building a mobile technology platform in a mid-sized operation
Colette Roeder, group IT manager, Seabourne Group, The Netherlands
Discover how a medium-sized enterprise can design, implement and optimise mobile technology across the enterprise. Learn how the internal processes for technology development differ for a company of this scale.
Mail automation in the age of declining volumes
Massimo Mortola, marketing manager, Elsag Datamat, Italy
The economic crisis in 2009 accentuated the downward trend in letter volumes, as they are replaced by other forms of information transmission and, in large areas, eroded by ever-increasing deregulation and competition. In this context, postal operators have in general reduced their investment budgets in traditional sectors, targeting small investments for the most part and aiming at solutions that guarantee a clear and substantial reduction in the cost of labour, as well as shifting the focus onto expansion in the package market. The presentation describes Elsag Datamat's response to this trend, from new-generation letter sorter integration systems, to sustainable flat sorting and the new low-consumption package sorting machine.
Web-coding on a pan-European scale
Mario Suykerbuyk, director, TNT Post, Netherlands
Eddy Thans, CEO, Primevision, Netherlands
Delivering cost reductions and increasing quality and accuracy of service are the watchwords in today's postal market. TNT is achieving remarkable results on all counts with the deployment of a pan-European web-coding platform that consolidates manual processing tasks from across its letters, flats and parcels business, and even traffic from partner companies.
Countrywide network optimisation through automated data collection systems
Robert Beideman, VP automation solutions, SICK, USA
Matthew Berardi, managing director, operations technology, FedEx Ground, USA
FedEx Ground is the ground transportation arm of FedEx Corp in the United States. It operates a highly efficient network that strives for total network visibility as it processes over three million parcels each day. The deployment of some of the world's most advanced material handling and scanning technologies has helped the company achieve a goal of minimal handling and maximum automation. These technology deployments have been possible, in part, due to strong partnerships with providers of automated data collection system solutions. One such partner of FedEx Ground is SICK. FedEx Ground and SICK have worked together in recent years to integrate high-end ADC (Automated Data Collection) system solutions with the FedEx Ground back-end infrastructure. The result has been a marked improvement in visibility to the operations of a network of large automated hub facilities.
14:40 - 15:10 Break
Sort-Merge: New technology to handle conveyable pieces
Helge Ehrhardt, general manager industrial engineering, TNT Express, Germany
TNT will present a new multifunctional material-handling technology that assists solutions to handle conveyable pieces with a wide range of physical characteristics in a throughput scale of 2500 to 3500 pieces per hour. The multifunctional capabilities of the technology help the system designer to find simple layouts regarding reversible processes. How this patented solution was achieved, and the partnership between TNT and the suppliers CS/Wipotec and Schmid Systemtechnik will be shown as well.
Condition-based maintenance-cutting operational costs
Jinan Aboushakra, CEO, CODE Plus, USA
In the current context of the economic downturn combined with the ongoing decrease of mail volume, postal operators face the challenge of optimally assigning their available resources in order to cut operational costs. Consequently, it is critical for postal operators to be able to rationalise their maintenance costs while ensuring the best system utilisation without jeopardising quality of services. Since system maintenance comes as a fixed cost, the challenge for service providers comes in forecasting machine utilisation and cutting operational maintenance costs accordingly. With a postal activity monitoring application, postal decision makers now have a tool to implement dynamic condition-based maintenance that allows for monitoring and optimisation of machine utilisation based on current operations. This presentation will illustrate how a postal activity monitoring tool provides condition-based maintenance, and will discuss its added value in comparison with failure- and reactive-based maintenance.
Predictive emulation for the postal service's right sizing and optimal costing
Nabil AbuElAta, president/CEO, Accretive Technologies, USA
Alain Roset, head of R&D, La Poste, France
Postal services face major challenges: economic, technical, technological. Moreover, they are reviewing their traditional business model and its associated value proposition due to several transformational changes. In addition, over a number of years the evolution of postal services has involved large and detailed complexity (millions of components involved), as well as dynamic complexity (dependencies, combinatorial and many feedback processes such as the one forming the stock should be carefully managed). In this contribution we will discuss such challenges and show how we are able to face them with a high level of confidence through the use of mathematical emulation that can deal with such size and dynamic complexity to drive strategic and operational options.
Protect your business and investment by optimising workflows
Paul Mayer, director sortation software, Pitney Bowes, USA
Now more than ever, postal organisations are looking for innovative ways to make the most of their investment in mail delivery services. From an operational perspective, it is critical to optimize internal workflows and take advantage of technology that drives productivity and performance needed to ensure profitability for their business. From a revenue perspective, the posts must focus on meeting the delivery requirements of their customers today, while keeping a watchful eye on changing postal regulations and additional value added services needed for strong future revenue potential. This session will reveal through a European customer success story, innovative solutions that can drive operational excellence needed to succeed in today's postal environment.
Q&A

Day 3

Friday 8th October
10:00 - 12:30 - Development and transformation of your postal business

What are the key practical factors necessary for developing your business, e.g. resources, skills, training, access to technology, motivation, incentives, strategic plans, goals? How do you manage the changes necessary to transform your business or part of it? What are the keys to successful implementation of a new business strategy? How do you ensure that your business adapts and evolves to meet future needs, changing market conditions and competitive challenges?

Moderator - Derek Osborn, independent postal expert, Whatnext4u Ltd, UK


The ubiquitous postal service - new business opportunities
Jeremy Folkes, EVP product strategy & CTO, Escher Group, UK
How the traditional physical postal service could be said to be woven into the fabric of society - providing a truly ubiquitous service; the new technology innovations and competitors who are leveraging technology to build enormous user bases and secure market share very quickly; and what the post service can do about these threats, what technologies can be leveraged and how to go about it.
Presentation title to be advised
La Poste/Wincor Nixdorf, France
Driving innovation, increased revenues and efficiency savings with retail technologies
Russell Willcox, chairman, Box Technologies, UK
In this presentation Russell Willcox, chairman of Box Technologies Limited, will demonstrate how the application of retail technologies such as self-service, digital signage, mobile and electronic point of sale has led to an explosion of innovation within the branch environment - driving increased revenues and efficiency savings.
How can postal organisations benefit from parcel, e-commerce and international growth?
Alain Ferard, managing director, Neopost ID, France
Four main topics will be presented: parcels business trends - international, e-commerce, C actors, web environment; parcels business opportunity for postal organisations - parcels business will help grow the business and will be the main EBIT driver; main challenges for posts - provide solutions to capture new volumes, and manage T&T services; how Neopost can help the posts grow their parcel business - Neopost solutions and services, based on different technologies and Neopost being a global actor, consolidating mail and parcels volumes.
11:00 - 11:30 Break
Transforming a postal organisation
Marten Buettner, managing director, Buettner Consulting, Germany
In the past 20 years many postal organisations worldwide have started a journey of transformation. Looking at the transformation programmes it can be stated that the successful companies were those that concentrated on restructuring their core business first, before they entered the next phase e.g. going into new markets or offering new services. The presentation looks at why transformation is still relevant to all postal organisations, and offers a guide to transformation in today's postal world.
Posttude - a new postal code for the world
Richard Abas, chief geodude, Geotude & POS Malaysia, Malaysia
Pos Malaysia Berhad (Malaysia National Postal Agency), and the Malaysian government's Multimedia Commission (the regulator in Malaysia), together with Geotude Sdn Bhd, a Malaysian company, have been collaborating to develop a system for rural citizens who do not currently have mail delivered to their homes and businesses. This system, called Posttude, utilises research and development of the Geotude concept. Posttude is a 5+4+4 numerical geocode that identifies a unique 10x10 meter grid on earth. Posttude is calculated using latitude and longitude to convert the pair into a single string. It is a mathematical formula that requires no look up. It can be used by anyone, anywhere. In Copenhagen Posttude will showcase the implementation of the system in Semporna, a remote village in Sabah, Malaysia, where Pos Malaysia was experiencing difficulties in addressing points of deliveries. One reason for the addressing problem was the fact that a large number of people had traditionally built dwellings on the water with no traditional streets. The occupants - numbering tens of thousands - previously shared about half a dozen post office boxes.
Why developing countries are taking a leap ahead by introducing hybrid mail
Jacob Johnsen, hybrid mail consultant, Ipostes, Morocco
After decades of successful operation in developed countries, an increasing number of developing countries are turning to hybrid mail to expand their portfolio and to offer new services to large and medium mailers. Based on a very affordable technology the results so far have been impressive, with postal operators seeing huge increases in hybrid mail volumes. The jump to hybrid mail solves numerous issues for senders and posts, and helps develop the postal infrastructure in challenging environments.
Q&A
12:30 - 13:30 Lunch
 
 
Opening Hours
Wed 6 Oct - 09.00 - 17.00
Thurs 7 Oct - 09.00 - 17.00
Fri 8 Oct - 09.00 - 15.00
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