09.30 - 11.00
Mail and the environment - separating fact from fiction
Day 1 Tuesday 30 September

Chairman: Ingemar Persson, General Secretary, PostEurope

Postal sector delivery organisations expend considerable resources on transporting, processing and delivering their core products, mail and parcels. Undoubtedly therefore the sector is a significant contributor to CO2 emissions and the size of the industry’s carbon footprint. But what is the true environmental impact of the postal services of the world? There is certainly greater awareness about environmental issues, but what are postal operators doing about reducing emissions and becoming ‘greener’? How effective are their initiatives? How can postal sector organisations jointly implement more effective measures to aid the cause of environmental protection?

09.30 - 09.50
Mail and the environment : A baseline
Luis Jimenez, managing director, Luis Jimenez Consulting

09.50 - 10.10
Responsible mail, a carbon neutral future?
Steve Boorman, director corporate responsibility, Royal Mail

10.10 - 10.30
The environmental challenge – can direct mail deliver?
Alex Walsh, head of postal affairs and industry, DMA (UK)

10.30 - 11.00
Q&A

11.00 - 11.15
BREAK

11.15 - 12.45
Innovation in the postal sector - benefits for customers, business for posts
Day 1 Tuesday 30 September

For a long time, ‘innovation in the postal sector’ focused on improving the efficiency of manual processes, and automating these processes thanks to new mechanical and technological developments. This innovation focused on improving ways of doing activities that, with the combined development of new mediums of communication and the dismantling of historic monopolies for the traditional operators, were progressively becoming less profitable and less relevant to new business and consumer needs. Today’s postal sector innovation involves the development of new services and using traditional postal tools and competencies in a new way – opening up new forms of access and availability to improve the reach of postal services. What have been the major innovations in the postal sector in recent years? What has been the impact of new technologies? How will customers benefit from new innovations?

Chairman:
Kristian Sund, senior research associate & managing director, executive master in postal leadership, EPFL

11.15 - 11.35
Innovation in the postal sector: strategies, barriers and enablers
Kristian Sund, senior research associate & managing director, executive master in postal leadership, EPFL

11.35 - 11.55
Little steps deliver big leap for customer services
Dennis Gilham, director of corporate partnerships, Neopost

11.55 - 12.15
How posts can become the largest online businesses in their countries by selling digital services to both senders and recipients of mail
Ron Wiener, CEO and postmaster general, Earth Class Mail

12.15 - 12.45
Q&A

12.45 - 14.30
LUNCH

14.30 - 17.30
Chief Executives Forum
Day 1 Tuesday 30 September

The postal service has historically provided a core social and economic infrastructure and has been the trusted provider of secure communications, payment and delivery services between identified senders and receivers. This role of trusted provider has facilitated all aspects of commercial, social and political development. The post still has this role and is still a critical, trusted intermediary at the intersection of five markets: communications, advertising, payment, transportation/delivery and counter transaction networks. At the demand level, the postal market has grown significantly over the last decade, but there are now concerns and indications that top-line revenues in the core mail segment are flat, as digitisation impacts the use of mail for transactional flows in business and consumer markets. CEOs and senior executives from around the world will give their insights into and debate the recent and likely developments in the markets in which their companies operate, the factors that will most impact on their strategies and business, and the prospects for growth in the next five years.

Forum Opening

14.30 - 14.45
Mark Higson, managing director, Royal Mail Letters

14.45 - 15.00
Edouard Dayan, director general, Universal Postal Union

Keynote Presentations

Chairman:
Elmar Toime, E Toime Consulting

15.00 - 15.15
Turning challenges into global opportunities
Paul Vogel, managing director, global business, US Postal Service

15.15 - 15.30
The e-biz strategy for postal services
Kwang Sup Ko, director general, Korea Post

15.30 - 15.45
Reinventing Correos de México: Breaking paradigms
Purificación Carpinteyro, CEO, Correos de México

15.45 - 16.00
Q&A

16.00 - 16.15
BREAK

16.15 - 16.30
Meeting the Challenge of Change
Jürgen Höfling, CEO global mail, Deutsche Post

16.30 - 16.45
Positioning and migration of the post in electronic transactions
Mr Abdelkrim Bouzid, director of development and postal technologies, La Poste Tunisienne

16.45 - 17.00
New challenges and initiatives for Japan Post - one year since its privatisation
Hiroaki Dan, president, Japan Post Service Company

17.00 - 17.15
Itella 370 years: respecting roots and heritage; having courage to build anew
Tarja Pääkkönen, senior vice-president, sales and marketing, Itella

17.15 - 17.30
Q&A

09.30 - 11.00
Customers reaching customers - addressing the issues
Day 2 Wednesday 1 October

Good address systems constitute an important part of a society’s infrastructure. The most common form of address is the postal address, which is used for the delivery of mail or other goods. Addresses also have other purposes, including government needs for planning, taxes and delivery of various services such as via utilities. A common address system is of equal importance and value for citizens, business, and government. What can and should posts and other postal sector organisations do to ensure good address systems are put in place and maintained in every country? What part can modern technology and systems play to ensure that governments, businesses and individuals can reach every corner of the planet? How can the many interested organisations collaborate better to ensure that common addressing goals are reached?

Chairman:
Charles Prescott, vice president international, DMA (USA)

09.30 - 09.50
Setting the stage: Addresses are the engine of the postal system. A customer's view
Charles Prescott, vice president international, DMA (USA)

09.50 - 10.10
Global repository of postal databases: Why would posts and their stakeholders benefit?
Steve Lopez, vice president postal affairs, Experian

10.10 - 10.30
Leveraging Geographic Information Systems (GIS) technology for mail addressing
Ian Koeppel, transportation business development (Europe), ESRI

10.30 - 11.00
Q&A

11.00 - 11.15
BREAK

 

 

11.15 - 12.45
E-commerce - the role of the post
Day 2 Wednesday 1 October

Far more than simply using the internet to improve their communication processes, posts contribute to its development and to increasing the public’s trust in it. In the case of ecommerce, a recurrent hindrance for the growth of the market is that many consumers are still wary of the internet and therefore hesitate to shop online. In order to build confidence in online shopping, many posts are initiating partnerships with online auction companies and other similar merchants to improve the internet experience for online shoppers. The most striking feature of the involvement of posts in e-commerce is certainly the extent to which they can make e-commerce safer, more secure and more appealing to a wider customer base. Who are the winners in the growing world of e-commerce? Could this be a panacea for the ills of stagnant or declining letters volumes? How does e-commerce drive change in the postal sector?

Chairman: Stephan Lindholm, Director Regulatory Affairs, Sweden Post

11.15 - 11.35
E-commerce: the trillion dollar trade route
James Roper, chairman, IMR World

11.35 - 11.50
The last mile of e-commerce: overcoming the challenges to deliver business growth
Paul Donohoe, e-business manager, Universal Postal Union

11.50 - 12.05
New Zealand Post’s customer response to e-commerce growth
Peter Fenton, CEO postal services group, New Zealand Post

12.05 - 12.20
Digital identity and secure edelivery from Swiss Post
Adrian Humbel, CEO, Swiss Sign

12.20 - 12.45
Q&A

12.45 - 14.30
LUNCH

 

 

14.30 - 16.30
International postal services - trends, growth and challenges
Day 2 Wednesday 1 October

For the majority of posts in industrialised countries, international mail represents a small proportion of total volumes, though it has received significant attention in the past decade because international mail markets have become competitive in principle and in practice. The consequences include more competition between incumbent operators, and increased activity by private sector intermediaries as they exploit opportunities for arbitrage and intelligent routing. The growth of the remail market and the development of direct inserting are also evidence of the changes that have taken place. Whatever the changes, international mail continues to stimulate and facilitate international commerce. What are the likely developments in international mail markets in the coming years? What innovations will be brought by competition? How can the quality of the mail service be maintained in a liberalising environment?

Panellists will address and debate the issues from their unique standpoints.

Panel session:

Chairman:
Murray Buchanan, director international, Royal Mail

New Markets, New Opportunities, New Rules
David Robottom, director, D&S Consultants

Small is Beautiful: Export by Mail in developing countries
Jose Anson, economist, Universal Postal Union

International Mail : trends and key success factors
Bruno Chaintron, director international development, La Poste Global Mail, France

Changing the international business of Posts
Mark Worsley, managing director, Printsoft