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End-user customers often encounter a painful returns experience, while retailers are passively waiting for product reselling and suffering from the lack of control.

ShopRunBack helps retailers get the returns process right to maximise on product value.

ShopRunBack is a next-generation returns service for online retailers, physical stores and their customers, allowing them to easily return any product back to their favourite brands. The service is available through a global return management API and e-commerce plug-in, which enables retailers to integrate the solution into their services and offer the best aftersales customer experience.

It offers an ‘all-in’ service that responds to the needs of end users and retailers, so customers can expect an easy returns process, with a choice of services and a quick response.

The system helps boost retailer efficiency because it closely fits with the customer’s expectations, and it helps the retailer gain customer confidence and loyalty. Transport optimisation helps retailers design an eco-friendly service, and an attractive returns policy helps them keep in the full value of sales.

POST-EXPO Stand: 7150

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Future Show: POST-EXPO 2019, 1-3 October 2019, Hall 8, RAI Amsterdam, The Netherlands