Despite the introduction of the latest technologies, it is still common for 20-30% of deliveries to fail on the first attempt, creating a time-consuming rescheduling loop. At this year’s POST-EXPO, Bookit will showcase its new online interactive delivery solution, designed to answer failed first-time delivery problems.
E-commerce, drones, automation and chatbots have a dramatic impact on delivery logistics. Despite this new technology, not all operators have utilised it for last-mile delivery.
Bookit believes the answer is not more technology, but communication. Its intelligent on-time delivery service is based on an interactive online dialog between all parties, which takes place before the first delivery attempt.
Customers are able to choose or change both the time and place with a simple one-click response. The solution means that delivery businesses can now achieve a response rate of 80% or more from customers, with most answers received within minutes.