2017 Conference Programme
Preliminary - more speakers coming soon


Day 1: Tuesday 26 September

Room X Smart Cities & Internet of Things

In Smart Cities, what are the applications for using autonomous vehicles, drones and exploiting data rich environments to improve postal and parcel delivery operations? How does the internet of things enable new business opportunities? How can innovative technological solutions help to drive more transparency and shape developments in asset management?

Moderator

Jacob Johnsen
CEO
Ipostes
DENMARK

09:00

First experiences with autonomous delivery vehicles making real deliveries

Erik Wilhelm
Lead data scientist
Kyburz Switzerland AG
SWITZERLAND
Autonomous driven vehicles will play a key role in delivery operations in the future. Kyburz Switzerland AG – a well-established manufacturer of electric delivery vehicles – has launched its own brand of autonomous delivery vehicles. Since 2017 Kyburz has been operating autonomous Kyburz DXPs and Kyburz eTrolleys. These vehicles have undergone tests under real-life delivery conditions and we have learned a great deal, which we will share in this presentation.

09:15

Combining IoT and the postman to transform postal organisations

Rogier Havelaar
Programme manager smart cities
PostNL
NETHERLANDS
In the last two years, PostNL ran several pilot projects to investigate the added value of the postal network in Dutch neighbourhoods. PostNL delivers information services in the domains of smart economy, smart living and smart environment through data collection by 22,000 mailmen and placing sensors measuring sound, pavement quality or local weather conditions in vehicles and letterboxes on the street. Rogier Havelaar will share the learnings from an IT perspective, business case perspective, operations perspective and organisational perspective. He will sketch the biggest hurtles for postal operators and demonstrate the possibilities a worldwide postal smart network would have.

09:30

Drones for tomorrow’s air cargo

Celine Hourcade
Head, cargo transformation programme
International Air Transport Association (IATA)
SWITZERLAND
Unmanned aerial vehicles/ (UAVs) or drones can revolutionise tomorrow’s air transport: air cargo, air travel, ground operations, handling, etc. For the transportation of goods, small drones offer new opportunities in the areas of first- and last-mile delivery of small packages, specialised delivery solutions to transport emergency supplies in remote areas, or as a first response to humanitarian crisis and natural disasters. Bigger drones (including airships) are under development and could unlock communities where transport infrastructure does not exit. These medium-size and large drones could also be a cost-effective alternative to traditional aircraft for specific routes.

09:45

The Industrial Internet 2.0 and the fourth Industrial Revolution

Grant Miller
COO
Pitney Bowes
USA
From toasters to dog collars, thermostats to hair brushes, our hyperconnected world is transforming the way we live. Smart cities are no longer a distant utopia but have become a reality, as connected communities and infrastructure come together to create efficient, sustainable, streamlined conurbations. By 2025 there will be more than 82 billion IoT-connected endpoints, according to IDC. The Industrial Internet is the more sensible older brother to the Internet of Things, although it’s just as gamechanging, innovative and exciting. Across industry sectors from manufacturing to agriculture, aerospace to transportation, it brings together powerful machines, smart processes, skilled people and advanced analytics, connecting them across a global network. Now, businesses have the potential to shift gears, moving their organisations from enhancing their operations with the Industrial Internet, to diversifying revenue streams. This exciting next stage of the Industrial Internet, coined as the fourth Industrial Revolution or the Industrial Internet 2.0, will be disruptive and transformative. We look at the impact this revolution is having on the postal industry, on shipping and sending.

10:00

Q&A

10:15 - 10:45

Break

10:45

Combine IoT and artificial intelligence to change your business

Marc Schmitt
CEO
Evertracker
GERMANY
IoT provides gapless information and full transparency. However, it only produces data trash. Even if you use a sophisticated platform, you can only focus on the past. Artificial intelligence does the work for you. Increase efficiency of services and create new revenue streams. Artificial intelligence makes software highly scalable and helps companies in the management of processes. The combination of both technologies brings full transparency in supply chains, and artificial intelligence will use this data to automate processes. One person can handle one task at a time, whereas artificial intelligence can handle unlimited tasks in parallel.

11:00

Regain control of assets: automated 'handshakes' – first and last mile

Martin Starup
Senior business development executive
Lyngsoe Systems
DENMARK
A recent study shows that a significant amount of reusable transport equipment in the postal flow is lost due to lack of control in the first and last mile. This is often caused by a lack of scanning compliance and thus registration of the handover of responsibility. Automating 'handshakes' and registration is the key, but has historically involved significant fixed infrastructure investments. This is no longer the case using Bluetooth Low Energy in combination with an app on an already available handheld device. Lyngsoe Systems tells you how to regain control of your assets.

11:15

Smart asset and delivery tracking in the IoT world

Gordon Steele
Chairman
TrackerSense Ltd
UK
McKinsey calculates the impact of Internet of Things at $20tn by 2025. The latest smart IoT technology for mail and couriers revolutionises control, reduces risk, increases customer satisfaction and is proven in situations from small depots to national networks. Gordon Steele will share the latest results from pilots and programmes to reduce cross-border delays, losses and counterfeiting, and new work that improves supply chain efficiencies through asset and equipment tracking.

11:30

Block chain, robotics, IoPT: any impact on postal operations?

Carsten Leuters
Senior manager
KPMG AG
SWITZERLAND
The postal industry is challenged by internal and external influences. Margin pressure, new competitors and increasing customer demand have to be controlled while innovative technical developments also disrupt the traditional way of doing business. What of these trends and innovations will influence the business in what way? Is it necessary to bear all challenges at once? Where are the risks and where are the prospects in these vogue terms? This presentation tries to answer how postal administrations may react on the challenges and how to transform towards a sustainable operations without too many risks.

11:45

Q&A

12:00 - 14:00

Lunch

Room Q/R Big Data

In the digitally dominated business environment how can emerging technologies combine with transformation strategies to enable postal and parcel operators use the vast amounts of data available to improve their business operations? How can data be used most effectively for better decision making? What are the risk and security implications of greater reliance on data?

Moderator

John Callan
Founder, PostalVision2020
Ursa Major Associates

09:15

SAP – helping postal organisations transform for the digital era

Dr Ruth Eberhart
Global Solution Owner Postal
SAP SE
AUSTRIA
There is demand for faster response, more personalised deliveries and better customer experience. In part it’s being driven by emerging technologies like blockchain, 3D printing, robotics and artificial intelligence (AI) that are at the centre of a digital economy. In short, postal organisations need to transform for the digital era to thrive in the new economy. From our experience, every real digital transformation includes: a more personalised customer experience by creating an entirely new, efficient and effective experience based on the customer’s needs and habits; going beyond simply optimising existing processes by significantly shifting operational models by taking advantage of B2B2C collaboration networks; co-innovating to radically simplify complicated processes for senders and recipients by becoming anticipatory service orchestrators, information brokers and networkers, rather than only delivering postal items.

09:30

Retrofit IT: best practices for enterprise cloud architecture in CEP

Dr Michael Linke
Chief architect mail/logistics
Deutsche Telekom AG/T-Systems
GERMANY
Postal and CEP organisations have existed for a very long time. So has their IT. Parcel volume has grown, but the core IT applications have remained in place. Nonetheless, the inherent conflict between operations and sales/marketing/customer service remains as strong as ever. Additionally, IT ideas, such as containerisation (e.g. Docker), agile development mechanisms and cloud deployments increase the complexity even more. The presentation will discuss how a global IT organisation in CEP should evolve and how core IT processes (e.g. IT service management) need to be adjusted in the multi-cloud ecosphere.

09:45

Small Data and Big Data combined. Innovative Solutions for Real Time Performance Monitoring

Niels Delater
CEO
Spectos GmbH
GERMANY
Learn more about your customer related operations and processes. In order to gain better insights, combine ERP data, CRM data, Track-n-Trace data and RFID tags with real time feedback, survey campaigns into one solution. Based on case studies of industry leaders such as Postcon, bpost the session will show how to successfully monitor, control and improve overall performance. The combination of Small and Big Data into real-time analytics is the key for the successful management of complex processes. Innovative technologies and services will help you to detect and correct internal process errors immediately and directly raise service quality. Those highly reliable methods are specialized for postal services and logistics.

10:00

Q&A

10:15 - 10:45

Break

10:45

E-commerce opportunities for posts

Fionnuala Higgins
Chief commercial officer
Escher Group
IRELAND
What’s enabling change in the postal industry? Fionnuala explores the future of customer experience, our ‘always on’ economy, the role of the mobile postman, reverse logistics (returns), identity management and more. Get insights into how posts can use autonomous vehicles, IoT, augmented reality, intelligent warehouses and self-learning machines to capitalise on m-commerce and e-commerce opportunities.

11:00

Using data to inform shipping choices for the best result

Amine Khechfé
Chief strategy officer
Stamps.com/Endicia
USA
Successful businesses are turning to data-driven decision making to help them compete. In this session we share data insights pulled from years of experience and billions of transactions that can help shippers by providing up-to-date information regarding the best postal service mail class to use for any given package, on any given day, based on the end customer’s delivery needs or business's operational requirements. We will provide a dynamic view of actual USPS route and delivery data to accurately determine the best shipment options based on real business needs, be they speed of delivery, cost to deliver or end-customer demands.

11:15

Disruptive security solutions for e-commerce – 3PL logistics

Firoze Hussain
Vice president security
Delhivery
INDIA
E-commerce has risen from its previous ashes to prime time because of its potential in the capacity and capability building of the logistics and supply chain perspective. The speaker will outline the current landscape of e-commerce plans, challenges, and present thought provoking concepts, technologies and solutions based on loss analytics for 3rd party logistic players in e-commerce logistics. To achieve zero loss in high-value e-commerce logistics, we need to use innovative solutions including big data analytics, x-ray AI, low-energy Bluetooth, IoT, etc.

11:30

Influence of document management in today's (digital) mailroom

Robert Appelbaum
VP worldwide business and solutions development
IBML
USA
As mail processing operations/centres are called on to expand their role within organisations, how can document management practices be incorporated into collection information immediately? Mailrooms need to explore new ways to leverage technology and develop methods to process inbound content as transactions (with the needed metadata for subsequent processing). Developing processes that incorporate technology as soon as possible will embed business logic during the digital transformation of content and assist in driving greater operational efficiencies.

11:45

Q&A

12:00 - 14:00

Lunch

Room X Strategic challenges and opportunities across the postal and parcel sector

What strategies are postal and parcel operators adopting to meet current challenges in the turbulent and fast-changing global markets? How to react to digital disruption - defend, attack or embrace? How is the global e-commerce eco system evolving? What kind of leadership is needed in the new digital world to transform business models and organisational culture for new partnerships and modes of operation?

Moderator

Gavin Macrae
Senior vice president, business development
Mailroom Assistant
FINLAND

14:00

Trends and challenges in the e-commerce world: the role of posts

Holger Winklbauer
CEO
International Post Corporation
BELGIUM
Holger Winklbauer will give an overview of the main trends and challenges within the postal sector, with a key focus on the evolution of the e-commerce market. He will discuss the growth of low-value traffic from Asia and how posts, through a greater interconnection of networks, can meet this challenge. Based on the findings of the second IPC cross-border e-commerce shopper survey, Winklbauer will look into evolving consumer habits. With consumer delivery expectations increasing based on experiences with global e-retail platforms, how can posts meet consumer and e-retailer demands for low-cost, reliable and visible delivery of parcels?

14:15

The e-commerce ecosystem – opportunities to work together

Carl W Asmus
Senior vice president, e-commerce/president and CEO FedEx CrossBorder
FedEx Corporation
USA
The e-commerce ecosystem has developed rapidly and continues to move horizontally along the supply chain. E-tailers need innovative solutions to facilitate their growth. Posts, integrators and technology providers will need to think beyond their traditional roles and work together in new and exciting ways.

14:30

How to lead in a disruptive environment

Shemin Nurmohamed
Vice president of document messaging technologies (DMT), Europe
Pitney Bowes Europe
High-performing companies share a desire to win and a strong culture of excellence; the agility to continually refresh strategies; and humility, to admit when things need to change. They use people, data and technology to empower their employees and clients. They focus on getting it right and eliminating risk. Accuracy and precision are everything. During times of disruption, strong leaders are critical in navigating a business to successful outcomes. Shemin Nurmohamed, VP at Pitney Bowes, will share with delegates her experience gathered through expansive change management programmes during her time in leadership roles at Pitney Bowes and IBM, with stories, anecdotes and advice to amuse, inspire and motivate business leaders.

14:45

Becoming a logistics leader with innovative data capture technology for smartphones, wearables and drones

Dominic Boeni
Solutions Consultant
Scandit
SWITZERLAND
Enterprises are integrating leading-edge data capture solutions running on smartphones, wearables and drones into their logistics operations to gain competitive differentiation. Learn how Yurtiçi Kargo, Turkey’s largest express delivery company, switched from equipping drivers with handheld barcode scanners to a smartphone barcode scanning app, lowering total cost of ownership (TCO) while increasing scanning rates, eliminating manual paperwork and improving ergonomics.

15:00 - 15:15

Break

15:15

Digital leadership in the postal and parcel industry

Carsten Siebe
Managing partner
Reinecke & Associates
GERMANY
Digital transformation is a mega-trend in our industry, intensively discussed mainly from technological and process standpoints. An under-represented element in the whole discussion is the importance of leadership in that transformation. Carsten Siebe will recap how digitalisation impacts the postal and parcel industry and how leadership is challenged by these changes. He will examine the changing expectations of today’s staff towards leadership, and will look at traditional and new leadership models and values. Based on these findings, Carsten will hypothesise about what successful leadership looks like in the digitising post and parcel industry.

15:30

How to benefit from disruption in the postal world

Jacob Johnsen
CEO
Ipostes
DENMARK
Based on the many disruptions taking place in the postal world, Jacob Johnsen explains the roots of disruptions, how to prepare for them and how to take advantage of them in your own area. Disruption leads to the reduction of letter volumes, and another disruption gave us e-commerce. You will learn what to do to be ready to exploit new ideas and opportunities in your area of business, and get a summary of what this means for you.

15:45

Iran’s postal market potential

Dr Mehrdad Fakher
CEO
Tipax
IRAN
With a population of 80 million and constant growth in daily parcels, Iran has created an eye-catching opportunity to expand its network around the world and feed its market hunger. Tipax has recently become the first private postal operator in Iran. Tipax was Iran's first private courier service provider back in the 1960s and is now the leader in operational postal services in Iran. The company has grown continuously, creating the widest network all around the country, building up the infrastructure and modernising its facilities. This presentation will explore the excellent geographic position of Iran and how to create value out of opportunity.

16:00

Digital transformation of communication and document processes – customer insights and business opportunities for the postal industry

Monika Plum
Business development and public affairs
Francotyp-Postalia Holding AG
GERMANY
Digital transformation is one of the key buzz words. But what does it really mean for companies – their communication and business processes? In a representative survey, the entire document process from input to workflow through to output processes was analysed. The results show the areas in which companies have a particular need to catch up and are willing to invest in digitisation. One example is the inbound and archiving area. However, the results also show that there is a considerable need for advice and information, as companies are not always able to identify the potential for optimisation. Suppliers who want to support companies in the field of digitisation should therefore provide appropriate consultancy competence. All in all, it is clear that the digital transformation opens up new sales potentials, and the providers are well positioned to meet the challenge of digital transformation among their customers and to integrate digital solutions into the portfolio at an early stage.

16:15

Harnessing technology to deliver for customers: from hub to hand

Justine Clark
Industry Marketing Manager - Transport and Logistics, Europe
Honeywell Safety and Productivity Solutions
UK
· E-Commerce: e-commerce has forever changed customer delivery expectations, how can this challenge become an opportunity? · How can technology be utilised to drive operational improvements across the new landscape? · Looking towards a better connected future

16:30 - 17:30

Panel Discussion- Future opportunities and challenges facing the leading postal and parcel sectors.

Room Q/R Blockchain Technology

Discover how Block chain technology could change the way the postal industry does business. Potential applications include creating new opportunities for postal payments, identity services, device and supply chain management. It could also provide new ways to ensure secure, integrated and transparent mail operations through better communications.

Moderator

Richard N Williams
Freelance journalist and postal/logistics correspondent
UK

14:00

Potential postal uses of blockchain technology

Mohammad Adra
Assistant inspector general for the Risk Analysis Research Center
US Postal Service Office of Inspector General
USA
The presentation will present the US Postal Service Office of Inspector General’s research on blockchain technology, originally published in its white paper 'Blockchain Technology: Possibilities for the US Postal Service'. The research identifies four key areas for blockchain use: financial services, identity services, device management and supply chain management. Recent advancements in each area will also be discussed.

14:15

Postcoin – the future of postal payments?

Dr Christian Jaag
Managing partner with Swiss Economics and lecturer at the Universities of St Gallen and Zürich
Swiss Economics
The presentation proposes Postcoin as an application of Blockchain for postal payments, and discusses key aspects of a possible implementation. It also highlights key customer benefits and why posts are ideally positioned to establish such a new payment network.

14:30

Distributed ledgers and digital identity – a new paradigm in efficiency for couriers and logistics companies

Locke Brown
CEO/co-founder
NuID Inc
USA
Locke will discuss the significance of digital identity and its implications for postal services, couriers, and logistics companies. The presentation explains why a global, interoperable authentication and identity management protocol is critical to enabling and optimizing high-value blockchain solutions. Such a protocol allows for seamless communications between systems, yielding greater efficiencies for data handling, payments, and supply chain management solutions. Locke will propose possible paths to realizing the value of these technology solutions and highlight notable developments in the space.

14:45

Transparency of mail operations through blockchain

Jorge Rodriguez
Blockchain Solution Architect
IBM Industry Platforms
USA
Emile Su
Senior consultant
IBM Global Business Services
USA
Cesar Castellon
Associate Partner
IBM Global Business Services
USA
In the digital age of moving mail, organisations have been overwhelmed with data, creating barriers for them to seek common ground and take actions effectively. Innovative use of blockchain technology can overcome these barriers to provide consistent, secure and shared communications. This allows operation of mail to be faster and more accurate. This presentation will provide the audience with an understanding of the blockchain technology and how it may be used in communicating operations to reinvent the way mail is handled between countries.

15:00

How postal operators, historically based on trust, must adapt with the blockchain

Alain Roset
Director of Innovations and Disruption
La Poste
The presentation will discuss what La Poste has been doing with blockchain and how, from La Poste's point of view, the technology will affect the postal service in the future and how the postal service must adapt to adopt this technology.

15:15

Q&A

Day 1: Tuesday 26 September

Room W Registration

Room W Opening Session

Moderator

Jacki Davis
Managing director
Meade Davis Communications
BELGIUM

10:00

Opening speech

Bishar A. Hussein
Director General
of the UPU International Bureau
Kenan Bozgeyik
Director General
Turkish Post
TURKEY

Room W Beyond borders: your e-commerce is in the Post

E-commerce has changed the face of global logistics and the supply chain. Between the first step of when an item is ordered and the last step of when it is received lies a multitude of complex intermediary steps. Moreover, mobile technologies and the Internet have unleashed opportunities and are redefining what e-commerce means on almost a daily basis. As a key component of this ecosystem, the Posts are part of the solution.

10:30

In this session, panellists will reflect on ways to simplify this complexity through the use of technology in each step of the e-commerce value chain, including reverse logistics.

Thomas Baldry
SVP international mail and international relations
Deutsche Post
Olaf Klargaard
Innovation director
GeoPost Group (La Poste France)
Harald Weyerich
Director
Postal Technology Centre, UPU
Ben Frazi
General manager
eCommerce & International, Australia Post & StarTrack
AUSTRALIA

Room W Unblocking the barriers

Although the growing e-commerce market means that an unprecedented number of parcels and small packages are being exchanged globally, there are still barriers that need to be overcome. To enable the smooth flow of packages through the supply chain, the UPU works closely with the World Customs Organization. In addition, the UPU provides a number of solutions to improve quality of service across the supply chain. These solutions help ensure track-and-trace capabilities, inquiry and verification services, and overall quality control.

14:30

Panellists will discuss the challenges faced during the customs leg of the supply chain, particularly in view of changing e-commerce demands. They will examine the role of quality of service and the competitive advantage it offers in the e-commerce arena,

Harald Weyerich
Director
Postal Technology Centre, UPU
Grant Miller
COO
Pitney Bowes
USA
Reneilwe Langa
Chief Director
SAPO Department of Telecommunications and Postal Services
SOUTH AFRICA
Brody Buhler
Global managing director, post & parcel industry
Global Accenture

Room W Wrap-up session

Day 1: Tuesday 26 September

Room V PIP Start-Up Innovation Jury

Postal Innovation Platform (PIP) and Post-Expo stage a start-up innovation jury, in which start-ups present their products and solutions with a unique value proposition that will have the potential to change the postal and logistics market or even create a new market. Delegates will have the opportunity to learn about those innovations developed by start-ups in a unique setting, with start-ups getting 5 minutes to present their innovation and a jury discussing with them for another 5 minutes. This will allow delegates to hear about many start-up innovations in one condensed format, with a jury analyzing the value and potential of those innovations. At the end of the two sessions, the jury will select the start-up which offers a product or solution that corresponds best to the award criteria. This start-up will receive an award during the Post-Expo award ceremony. 12 start-ups were selected as finalists and will present their products and solutions to the jury and the audience on Tuesday, September 26th. The award winning start-up will receive the start-up innovation award and will get substantial visibility through two important postal & logistics publications, Postal & Parcel Technology International Journal as well as the Postal Industry Newsletter. In addition, the award winning start- up will get a unique opportunity to present its product or solution to the experts of Swiss Post. Program 14:00 Welcome & Opening 14:10 Session 1 Evertracker Tracking & AI Germany Kern PackOnTime Packaging solution Switzerland Linksmart Technologies Security labeling India Hanhaa / ParceLive Parcel tracking service UK PimPamPost Crowd sharing delivery France 15:20 Coffee break 15:35 Session 2 Easyship International shipping solutions Hong Kong ShopRunBack Return solutions France Smartmile Shared urban delivery solution Netherland TwinswHeel Autonomous parcel delivery France Unmanned Life Autonomous drones UK Workhorse / Horsefly Autonomous drones US 16:45 Closing of the jury sessions 17:00 Start of the Award Ceremony Swiss Post supports the Start-Up Innovation Jury event In order to develop its business activities and open up new business areas, Swiss Post is continually looking for new ideas. Swiss Post was one of the first postal operators which developed a cooperation strategy and program focused on start-ups. Swiss Post enters into partnerships with young talent and entrepreneurs who want to capture the market with new business models and helps these young entrepreneurs to implement interesting projects through specially designed programs and funding. Therefore, Swiss Post actively supports the Start-Up Innovation Award event organized by the Postal Innovation Platform (PIP) at Post-Expo 2017 in Geneva. Swiss Post will welcome the Start-Up Innovation Award winner to Swiss Post headquarters to present its product or solution to the respective experts within the company, thus providing valuable feedback and input and the opportunity to discuss a possible cooperation.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE
John Callan
Founder, PostalVision2020
Ursa Major Associates

PIP Start-Up Innovation Jury Judges

Elmar Toime
Chairman Postea Group, former CEO of New Zealand Post and member of the supervisory board of DHL
Postea Group Inc
Dieter Bambauer
Member of the management board of Swiss Post / head of PostLogistics
Nick Pendleton
Angel investor, entrepreneur, business mentor and former director strategy & innovation at Royal Mail Group
Mattia Crespi
Institute for the Future, Palo Alto
Hugues Hansen
CEO
Start'inPost, La Poste's start-up accelerator

Day 2: Wednesday 27 September

Room X Last mile Operations

E-commerce volumes still grow and last mile operations have become the main battle ground in parcel delivery. The big challenge is to provide a wide range of delivery options - including PUDO, lockers, On demand or customized delivery by appointment, home delivery, precision quality, same day, delivery of food and perishable items - at a very low price, in the face of strong competition and with extremely demanding customers, both e-tailers and recipients. What kind of innovative and cost-effective solutions can postal and parcel companies use to meet this massive challenge?

Moderator

Patrick van Lammeren
Managing director
E-Biss International
BELGIUM

09:00

IER & La Poste, customer self-service experience at its utmost

Jean-Luc Rauline
Senior vice president air transportation
IER
FRANCE
Serge Petit
Distribution and customer relationship marketing director
La Poste
FRANCE
La Poste and IER have a long standing relationship of more than 10 years. La poste has trusted IER through several generations of its kiosks and IER has repeatedly demonstrated its ability to provide quality hardware and software with innovative design, high reliability, as well as a very responsive support structure. The 3rd generation of IER automated multi-purpose self-service kiosks, Nabanco was introduced in 2015. Over the years, La Poste has automated more than 2/3 of office desks operations, reducing customer wait and drastically front office costs, on high level of availability (>98%) and customer satisfaction (>85%).

09:15

Last-mile solutions/crowd logistics

Ari Kestin
CEO
Nimber Ltd.
SWITZERLAND
Innovation is occurring throughout the logistics industry. Automation and data are driving better utility and cost reduction. The industry is considering a decentralised approach to the last mile, where delivery to the home/business is undertaken by normal, everyday people. Retailers have caught on and are looking for solutions that are competitive, flexible and sustainable, opting for crowd logistics to support delivery to the home and succeed in the fast-moving e-commerce competitive landscape, where cost and quality/reliability are key to success. Incumbent players will need to consider how to complement and in some cases change their models to incorporate smart last-mile deliveries using the crowd.

09:30

Optimizing a fleet in real time using dynamic algorithms

Jonathan Bouaziz
CEO
Citodi
FRANCE
Instead of employing human dispatchers, delivery companies can rely on artificial intelligence. This will change the delivery landscape by creating a double offer: an automatic one that includes optimisation and dynamic pricing and will rely on artificial intelligence, and a manual one that relies on humans, will cost more and have little flexibility. The presentation will explain how artificial intelligence will change the way logistics company work, and why it is important for large companies not to miss this opportunity.

09:45

Parcels lockers – an innovation that is taking over Europe

Thomas Garnesson
Head of strategy
InPost
FRANCE
In the past 15 years, parcel lockers have been used at difference paces in Europe: Germany and Poland have shown the way to optimise last-mile delivery. In more recent years, national postal operators and global players have developed their networks in other markets. Available 24/7, these terminals progressively become a standard for delivery, gaining similar popularity to ATMs. This speech, by the world’s largest operator of such terminals, will detail the specificity of such networks and review the growing adoption by e-commerce. Full insight into market expectations will be given, with an overview per continent and supporting market research.

10:00

Q&A

10:15 - 10:45

Break

10:45

Imagine a cognitive/collaborative last mile

Peter Porter
Global post leader
IBM
USA
Imagine a world that is more instrumented, connected and intelligent than ever before. Imagine how a cognitively enabled, collaborative last mile connects ecosystems that deliver new levels of insight and enhance the delivery moment while supporting new levels of security, trust, access and continuous improvement. Explore the technologies and tools that help get the mail to the right people quickly while at the same time engaging the sender, the delivery enterprise and the business owner in the moment and in ways limited only by imagination.

11:00

Capabilities for first/last-mile models

Florian Bertram
Managing enterprise architect
Capgemini Deutschland GmbH
GERMANY
In the world of CEP providers the first/last-mile problem currently gets a lot of attention and is the subject of an extensive debate. The talk will discuss the reasons for this strong interest and will provide an overview of actual trends and future developments of models and services for the first/last mile and their pros and cons. The main focus of the talk will be the organisational and information technological requirements that arise from these trends, and outlining the capabilities in an IT landscape and organisation that enables CEP providers to quickly support new models and services.

11:15

Amazon has changed the rules: transform now or get left behind

Raanan Cohen
CEO
Bringg
ISRAEL
The rules of the delivery game have drastically changed due to Amazon’s highly efficient, customer-centric logistics operation and superior customer experience. The resulting shift in customer expectations means that any company with goods or services that need to be delivered must keep up with these new standards or get left behind. Post and parcel companies in particular, as essential participants in this market, need to transform their operational structure to ensure that they can maintain a competitive edge.

11:30

Customer-centric postal logistics network modelling

Grzegorz Urban
Director
PwC
POLAND
The presentation will discuss an approach to modelling of postal and parcel logistics networks where the key aim is to enhance the quality of the service. It allows better time in transit, pick-up times and delivery times. The modelling is supported by geolocation big data analysis, multidimensional simulation of the capacity of the logistics network in peak season, process design and resources model. It also includes synergies between different types of products, such as letters, packages, pallets and irregulars.

11:45 - 12:45

Panel Discussion- Trends and future developments

Kushal Nahata
CEO and co-founder
FarEye
INDIA
Ari Kestin
CEO
Nimber Ltd.
SWITZERLAND
Stefan Berndt
Director of business development for sortation solutions
Pitney Bowes
Pierre Cossette
director, GeoRoute
Giro
CANADA
Florian Bertram
Managing enterprise architect
Capgemini Deutschland GmbH
GERMANY
This panel will focus on future technologies and trends facing last mile logistics, the pros and cons and enhancing service quality.

12:45 - 14:00

Lunch

Room Q/R Automation and the future of sorting

How are emerging leading-edge technologies transforming parcel and letter operations such as sorting, storage and delivery? How can smart systems, advanced automation and use of robotics and autonomous vehicles increase efficiency and reduce costs? How can the complexity of optimization, sequencing and time critical logistics be addressed with digital solutions?

Moderator

Richard Wishart
Enterprise architect (technology + business)
Delivery Management Ltd
UK

09:00

SmartLink: optimised unloading dock assignment at cross-docking centres

Dr Eva Savelsberg
Senior vice president
Inform GmbH
GERMANY
With digitisation in postal operations widely accepted, concepts like big data, business intelligence and AI promise to change data into insights. However, the optimisation of processes requires more than just data analysis; it requires action. Inform’s latest software innovation, SmartLink, features a direct link between a hub's sorters and all inbound loading units, allowing hubs to balance peaks and troughs within their sorting centres, leading to improved overall hub utilisation. Starting with an overview of queueing system theory and building to real-world applications of the SmartLink technology, the presentation will deliver a uniquely relevant educational experience.

09:15

Augmenting your Sorting Reality

Nadine Herrwerth
Account director
Prime Vision BV
NETHERLANDS
Mail and parcel sortation has come a long way, from manual sortation to automated processing. In a time-constrained environment, it is these processes that need to be ever faster, reliable and cost-efficient. Customers are increasingly demanding more flexibility. Robotics and autonomous vehicles are the next step to augment the sortation process, as these don't require the same level of capital investment, can be quickly assembled rather than requiring lead times of easily a year, and can provide a perfect sortation centre in temporary accommodation. The future of parcel sortation and logistics is flexible, modular and augmented with the latest technologies.

09:30

Challenges of rapid cross-border online shopping growth to National Mail operators

Gavin Macrae
Senior vice president, business development
Mailroom Assistant
FINLAND
ross border online shopping keeps growing globally at an annual rate of around 25%. This causes pressure to most postal operators as delivery of Far East parcels is currently not profitable for them. And this is not likely to change in the near future as changes in Far East labeling practices and label format standardisation happen slowly but the parcel volume keeps going up fast. One way to improve the profitability for the operators is to make the handling of Far East parcels more efficient by minimising the handling time of parcels. This can be achieved with the help of an OCR and combined software intelligence.

09:45

Are robots and AGV’s the gamechanger for loose load?

Rob Qualm
Market director parcel
Vanderlande
NETHERLANDS
New technologies will force us to re-evaluate existing solutions for loading and unloading trucks at the sorting centre. What is the potential of robots and AGVs in loading and unloading trucks, and how will they have a positive impact on the total cost of ownership of the supply chain? The presentation will discuss how to find the right balance in loading/unloading time, load optimisation, gentle handling and asset management.

10:00

Q&A

10:15 - 10:45

Break

10:45

Digitalisation and last-mile delivery

Dr Thomas Bayer
Vice president business development logistics IT
Siemens Postal, Parcel & Airport Logistics GmbH
GERMANY
Last-mile operation for parcels is labour intensive and bears a significant share of overall delivery costs. With increasing parcel volumes and high variations in daily load, parcel operators face the challenge to efficiently organise their last-mile operations. In addition, individualisation drives further complexity into the process when customers increasingly define time and place of delivery. Siemens will demonstrate that significant costs can be saved by digitalisation and big data approaches taking individualisation into account.

11:00

Disruptive parcel sorter – minimise cost, maximise scale and revenue

Sverker Lindbo
Head of concept development
Ocado
UK
Parcel distribution is ready for disruption. A new development from fulfilment logistics offers up to 500,000 parcels per hour sorted and sequenced to individual distribution vans in one fully automated process, at a fraction of the cost of current technology. Additionally, millions of parcels can be stored within the sorter, allowing additional savings in transport as well as additional revenue from shippers and recipients. This is here and now. The patented technology has been in commercial operations for almost one year in Ocado's latest grocery fulfilment centre in the UK, and is now ready for parcel distribution.

11:15

Optimising automation ROI through multi-pass sequencing

Jon Lunglhofer
Senior key account manager
USS, an Intelligrated Company now part of Honeywell
USA
With letter and flats volume on the decline and parcel volume on the rise, the modern post can increase the ROI from existing automation through intelligent network engineering and retrofit. Recent advances, such as cost-effective, high-density storage and retrieval systems, coupled with advanced simulation and control software, enable multi-pass sequencing operations using existing equipment. Two opportunities for optimisation were examined: 1)Simulation reveals a cost-effective retrofit opportunity, preserving existing letter sorting equipment while increasing throughput at lower operating cost; 2) Sorting automation coupled with high-density storage and retrieval enables zone skipping for optimal shipping costs.

11:30

Toshiba robotics and image recognition systems for postal and logistics

Yuji Sakurai
Head of electronic systems operation
Toshiba Europe GmbH
GERMANY
In today's rapidly changing postal and logistics environment, postal and logistics operators are under considerable pressure to change business models, seek new revenues and adapt to differing product mixes. In response to this situation, Toshiba has introduced picking and infeed robots for postal and logistic operations. Toshiba will present image recognition and object grasping with pattern matching for variously shaped packets and parcels. Toshiba's image recognition capability is a unique advantage for picking technology. Other Toshiba product lines for the postal and logistics industries will also be introduced.

11:45

Solystic: innovative solutions for the mail and parcel industry

Maurizio Puppo
Head of marketing & communication
Solystic SAS
FRANCE
Every day, hundreds of millions of goods, parcels, packages and mailpieces move around the world, along the road to our houses. In more than 20 countries, on five continents, most of these items are sorted, routed, tracked and prepared for delivery by Solystic solutions. Solystic provides operators in the postal and parcel industry with solutions for e-commerce logistics, B2C delivery preparation, mixed mail sorting and automatic resolution of delivery addresses. The company helps customers meet growing demand, to be ahead of the competition, to make their businesses profitable.

12:00 - 13:00

Panel Discussion- Automation and the Future of sorting/Innovative technologies and solutions.

Pierre Audic
Business development manager postal
Alfi Technologies
FRANCE
Massimiliano Fochetti
Chief sales officer
Fives Intralogistics SpA
ITALY
Kumardev Chatterjee
CEO
Unmanned Life
Grant Miller
COO
Pitney Bowes
USA
This panel will focus on Innovative technologies, re-evaluating current solutions and the positive potential of robotics. How can they best be implemented and cost effective, what is the key to finding the right balance?

13:00 - 14:00

Lunch

Room X E-commerce/Cross border- The challengers and opportunities

E-commerce continues to grow strongly – how can postal companies exploit the opportunities? The potential for rapid growth in cross-border can be hampered by friction caused by customs requirements, unclear landing costs, difficulties with track and trace, returns and patchy customer service. What are the opportunities for improving international co- operation, regulation and inter-operability of track trace and labelling systems?

Moderator

Derek Osborn
Business and career coach
Whatnext4u
UK

14:00

The postal solution to retailers' concerns

David Spottiswood
Director of operations
IPC
BELGIUM
In his presentation, David Spottiswood, will look at how posts can offer e-retailers, SMEs and consumers a reliable end-to-end cross-border e-commerce delivery service through reinforced cooperation. When shopping online cross-border, e-commerce customers have the same expectations when shopping domestically, although operationally it is significantly more complex. INTERCONNECT solutions enable e-retailers to offer their customers the same delivery experience for cross-border orders as for domestic e-commerce purchases, including: reliable end-to-end delivery times; track and trace; easy to use return solutions; delivery choice, and improved customer service processes.

14:15

User needs and perspectives for cross-border e-commerce

Razvan Antemir
Director Government Affairs
EMOTA
BELGIUM
E-commerce is rapidly evolving and EU online sellers, the users of postal services, need to adapt. Many consumers prefer lower-priced products, bought internationally, while the market is in some sectors continuing to consolidate, increasing competitive pressure even more. How is our sector reacting? What should policy makers focus on? What should postal operators and regulators focus on? What about SMEs? And what about large retailers?

14:30

EU parcel delivery between the new regulation and CJEU judgements

Alessandra Fratini
Partner
FratiniVergano - European Lawyers
BELGIUM
The presentation will discuss the evolving EU regulatory requirements applicable to providers of parcel delivery services. By the end of September, the proposed regulation on cross-border delivery will be advanced (vote on parliamentary report: 11/07) and two new judgments (Jakelu Oy and Confetra) will have completed the Court of Justice case-law (DHL International; DHL Express) on obligations that can be legitimately imposed on postal operators at national level. These obligations range from respect of quality and performance requirements, to a financial contribution to the operational costs of the NRA and to a compensation fund, to the respect of national labour conditions.

14:45

Is there a way to succeed in Chinese cross border ecommere?

Steven Hope
Senior VP of PR and government relations for Europe
4PX Express UK Co Limited
UK
Recent closures on Tmall Global including Sainsburys store, highlight the need for a long term, well structured strategy for the market.

15:00

Enabling global e-commerce

Atul Bhakta
CEO
One World Express
UK
Cross-border shopping has now become a way of life. The consumer today knows no borders, traditional power-house markets are seeing diminishing returns, and emerging markets appear to be the future. This presentation will talk about opportunities in new markets through marketplaces embracing e-commerce platforms and payment gateways used locally. It will further explore IT systems that bring the cross-border ecosystem into one place, taking into consideration the challenges of doing cross-border business and delivering on consumers' expectations such as delivery choice, end-to-end visibility and final landed costs.

15:15 - 15:45

Break

15:45

Posti Mobile programme: digitalising delivery organisation with the aim of increasing efficiency and supporting new ways of working and new business opportunities

Miika Murremäki
Senior program manager | operations strategy and development
Posti Oy
FINLAND
The presentation will discuss how to decrease costs by digitalising processes. For example: tracking of product deliveries and performance deviations; tracking of new services through different registrations; tracking of outdoor work/route duration; increasing turnover through supporting new business opportunities; improving the customer experience through electronic signature and more accurate information about product delivery and services.

16:00

Embracing e-commerce

Lemuel Silva
Head of Parcels, E-commerce and International Business
Brazilian Post
BRAZIL
Industrial post can't be just the e-commerce last-mile delivery services. Individually, each postal company has the potential to be the greatest delivery partner of e-commerce platforms. Collectively, the postal industry has the best assets to be the greatest delivery partner of e-commerce cross-border. To do it, the postal industry must open the doors to e-commerce logistics operations.

16:15

shoepping.at – the marketplace of Austrian Post

Robert Hadzetovic
Managing director
shoepping.at, an Austrian Post group company
AUSTRIA
shoepping.at is the digital extension of the postal supply chain of Austrian Post, with the aim of supporting Austrian retailers to meet the challenge of increasing competition from abroad. Austrian Post is providing an attractive Austrian shopping experience and local marketplace platform for Austrian retailers and producers. Next steps include diversification to regional sub-marketplaces and public services. Learn how Austrian Post is exploring additional turnover and EBITs potential with the implementation of the SAP Hybris e-commerce platform. The presentation will offer insights into the strategic objectives, lessons learned and takeaways of the project.

16:30

The game has changed – we all need to adapt

Darko Atijas
Sales Director Europe
Neopost
FRANCE
As the traditional models of post and courier are impacted by e-commerce, there is an opportunity to evolve the industry to meet consumer demand. This presentation will look at what 'evolution' means for traditional players and how one new startup is looking to change the game for all logistics players.

16:45

Q&A

Room Q/R Expanding financial services

Postal companies with their extensive reach, trusted brand and wide network into rural communities are the ideal platform for providing new and expanded financial and payment services, to drive economic growth, enable greater financial inclusion and provide smarter remittance systems for migrant workers. New financial technology and mobile applications are accelerating the development of this market.

Moderator

Michel Stuijt
CEO
Eurogiro
DENMARK

14:00

The impact on future societies of improved digital consumer data and big data analytics in the postal industry

Shariq Mirza
CEO and founder
Assurety Consulting & Solutions Inc
USA
With over 2.5 billion people without access to financial products and only 20% of adults in poor communities with access to banks, posts with bricks-and-mortar presence in every community and digital innovation can play a critical role in elevating poverty, ensuring dignity and cultivating healthier societies. Big data, improved consumer insights and digital have cut the costs of financial service providers to support their communities, and minimised default risks by enabling digital reminders and outreach to customers. The ability of digital platforms to offer custom products through analytics while cutting the costs of financial services is the new paradigm, and posts can bring the masses out of poverty through digital and physical presence throughout their countries.

14:15

The 21st century post office network

Ian Kerr
CEO
POAAL
AUSTRALIA
Post offices are the public face of the post. The post office network’s reach is a strong selling point in the e-commerce age, yet postal operators around the world are rationalising their post office networks. So do we have too many post offices? Or are post offices not in the right locations for 21st century customers? The presentation will discuss key customer trends and critical considerations that influence the size and shape of the modern post office network.

14:30

Stretching the payments value chain

Michel Stuijt
CEO
Eurogiro
DENMARK
In the current competitive space where fintechs, money transfer operators, mobile wallet operators and many other players are competing for a part of the payments market along with traditional players, it is important that postal institutions expand their portfolio of financial services to enable them to serve their customers better. Of course, expanding financial services will ultimately also help to improve the income of postal institutions. One of the ways to expand financial services is by 'stretching the payments value chain'. The presentation will specifically highlight ways to do this. In addition, there will be an overview of the market developments, threats and opportunities relevant to postal institutions.

14:45 - 15:45

Q&A/Panel- This panel will allow a discussion based on the four presentation and a q&A. The pressure for businesses to increase their revenue and the new ways in which this can be done.

Shariq Mirza
CEO and founder
Assurety Consulting & Solutions Inc
USA
Ian Kerr
CEO
POAAL
AUSTRALIA
Michel Stuijt
CEO
Eurogiro
DENMARK
Focusing on the need for diversification within the postal sectors to allow development and growth, businesses are under pressure to find new ways to increase revenue, we will focus on what the possibilities are.

Day 2: Wednesday 27 September

Room W Payment solutions for e-commerce

The dramatic change in consumer behaviour has created a demand for integrated e-commerce portals acting as a one-stop shop. Payment systems go hand in hand with the growth of e-commerce. At the same time, in many developing countries, cash-on-delivery remains the preferred option for domestic B2C and C2C e-commerce.

Panellists will explore the current situation of payment systems for e-commerce, and will look at what is being done today to address the barriers and challenges and what could be done in the next years.

Lati Matata
Coordinator, IT development
Postal Technology Centre, UPU
L N Sharma
Chief postmaster general
India Post
INDIA
Liam Church
CEO
Escher Group
Lindiwe Kwele
Chief operating officer
South African Post
SOUTH AFRICA

Room W Cloud and mobile technologies: impact on e-commerce

Smartphones, tablets, wearables, virtual reality, and cloud-based and other new tech-nologies are having an impact on the e-commerce market. In addition, concern about the effect that e-commerce could have on the environment is driving the development of eco-friendly solutions.

Panellists will explore some of the new, exciting technologies that could transform the future of the Post.

Mike Eberhardt
Global Industry Principal Public Sector, Postal; Citizen Engagement & Smart Cities
SAP Hybris
David Avsec
Coordinator, account relations and product management
Postal Technology Centre, UPU
Nader Abdelati
Tunisia Post
TUNISIA

Room W Closing session

Speech by the Director General of the UPU International Bureau

Pascal Clivaz
Deputy director general
UPU International Bureau

Day 2: Wednesday 27 September

Room V Regulation: Past & Future

The objective of this session is to look at research areas in postal regulation up today and discuss how this research can help in today's new postal ecosystem. What are the challenges today and on which areas of research shall postal academics and researchers focus? What research is necessary in order to help postal and logistics providers to cope with the changing market and competitive environments, new technologies and the digitization of the industry? Academics from EPFL, George Mason University and the Florence School of Regulation will identify the areas where research is becoming crucial.

Moderator

Prof Matthias Finger
Professor
EPFL & FSR

Prof Matthias Finger
Professor
EPFL & FSR
Prof David Williams
Professor
George Mason University
Christian Jaag
Managing partner
Swiss Economics
Martin Mägli
Head public affairs
Swiss Post

Room V The Postal Wars: Visions of World Post Futures

Posts have entered into a new era, where digital is predominant and traditional mail products are under pressure. Posts have developed different strategies to cope with these challenges and have adopted different organizational models. What are the advantages or disadvantages of corporate models compared to a public infrastructure with a strong societal role? Which model or role will provide the best basis for being a successful and innovative service provider responding to the market needs in the new digital globalist era? David Williams, Professor at George Mason University and Ramesh Ratan, CEO of Bell & Howell will present controversial positions thus preparing the ground for a high level panel discussion which will try to unveil possible answers and strategies.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

Ramesh Ratan
CEO
Bell and Howell
USA
Prof David Williams
Professor
George Mason University
Elmar Toime
Chairman Postea Group, former CEO of New Zealand Post and member of the supervisory board of DHL
Postea Group Inc
Prof Matthias Finger
Professor
EPFL & FSR

Room V New Business Models for the Postal Sector

The traditional mail and parcel business faces competition from new players. They come out from a different business environment, mainly from the digital services and eCommerce sectors. They enter the logistics market with new and different approaches which they have developed in their traditional business sectors. They often offer part of their services for free, or in exchange for information (e.g. Facebook). Need the posts change their business models? What can they learn from those new market entrants and is it worthwhile or necessary to learn from them and adopt part of their market strategy? Will posts be ready and able to monetize on the new currency "information", thus offering part of their services for free in the future? Or what other business models will shape the future of the postal and logistics sector?

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

John Acton
Managing partner
DPI Europe
John Callan
Founder, PostalVision2020
Ursa Major Associates
Ulrich Hurni
Head of postmail, deputy CEO
Swiss Post
Kumardev Chatterjee
CEO
Unmanned Life

Room V Location Solutions

Everything in the postal and logistics sector is about location, whether it is the first mile, the last mile, the transport stretch in between, the sorting center, warehouse, the route and location of the vehicles, the parcels and letters, the post offices or the letter boxes, to only name a few examples. Therefore, it is obvious that posts need to master their location tools and solutions. They need to be efficient, have transparent logistics processes, be able to analyze and optimize their networks and provide their customers with necessary information. This session will focus on location solutions for logistics processes, start of the art technology, including latest GIS developments, city logistics and last mile challenges.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

Location Solutions

Carlien Stadhouders
Business development Europe
Esri
Liam Church
CEO
Escher Group
Markus Steinmann
Routing specialist
Swiss Post
Douglas Hill
Director of Marketing
Routesmart Technologies
USA

Day 3: Thursday 28 September

Room X Addressing and sustainability

Addressing capability is a key strategic enabler for any delivery operator. It is particularly challenging for emerging economies where formal ‘postcodes’ have not been developed. What new innovative ideas can help to meet this challenge? Sustainability continues to be a vitally important driver not just for reducing negative environmental impact but also for making better use of resources. Many opportunities are available to improve business sustainability including reducing emissions and electrification of vehicle fleets.

Moderator

Graeme Lee
Senior partner
Sunflower Associates

09:00

The Last Mile": 3 words becoming easier to deliver

Anne-Clare Blet
Partnerships, post
What3Words
UK
what3words is a global addressing system. It has divided the world into 3m x 3m squares and assigned each one a unique address made of 3 dictionary words. 3 word addresses are more accurate than street addresses, allowing postal and logistics services to deliver more efficiently and reach more customers. The system has been adopted by eight countries to date. what3words is designed for the future, and has already been built into drones, autonomous delivery vehicles and speech recognition software. The system is simple and cost-effective to integrate into existing postal and logistics platforms and operations.

09:15

How insightful digital addressing can play a critical role in improving CRM, cutting costs and increasing revenues while remaining in compliance with PII and GDPR regulations

Tariq Mirza
Executive vice President
Assurety Consulting & Solutions Inc
USA
Hybrid digital and big data addressing profiles, social network integration, and creating multiple layers of security on an address can allow posts to create new revenue streams through marketing partners, and cut COA and delivery costs, while remaining in compliance with PII and GDPR regulations.

09:30

Geo-based postal addressing for urban slums

Alex Pigot
Founder
Addressing The Unaddressed
IRELAND
Having a physical unique postal address enables a citizen to partake with relative ease in everyday activities such as opening a bank account or receiving mail and deliveries. However, nearly one billion people worldwide live in urban slums without a unique postal address. We will show how any person who does not have a unique address, and especially those living in slums, may have one, quickly and economically. What we do will help achieve United Nations SDG GOAL 11.1 and 11.3.

09:45

Q&A

10:00 - 10:30

Break

10:30

UNSDGs – embedding carbon management for sustainable postal growth

Thibault d'Ursel
Sustainability Programme Manager
bpost
BELGIUM
In 2011 bpost launched an ambitious carbon management programme that enabled its sustainable growth. The company's vision and overall strategic objective are to embed sustainability in its corporate processes and culture in order to achieve sustainable growth and become recognised by all stakeholders as being a strong, corporately responsible company. The programme focuses on: innovation – new green(er) solutions, stimulating zero-emissions fleet, supplier engagement, stakeholder engagement, carbon reduction plan, waste management, CSR reporting. These efforts have recently been awarded by international organisations, leading to large exposure among bpost's sector and investors. bpost is the Number 1 'greenest' post for the third year.

10:45

How can emission-free urban delivery be achieved?

Wolfgang Beecken
Director
First Mile - Innovative Stadt-Logistik UG
GERMANY
The presentation will offer good-practice examples from European cities including Hamburg and London (micro hubs + cargo bikes/congestion charges/white label deliveries/'logistics hotel'/lessons learned from the UPS micro hub concept).

11:00

Electric scooters for post delivery

Carlos Sotelo Rosell
CEO
Silence Urban Ecomobility (by Scutum)
SPAIN
The presentation will explain the advantages of electric scooters for last-mile deliveries: be eco, maximise your benefits and avoid traffic restrictions. Between 2016 and 2017 Correos Spain began renewing its motorcycle fleet into electric through 300 units of Silence electric scooters. We will outline the project's success, with some Correos testimonials.

11:15

Q&A

Room Q/R Global developments and transformation

The postal sector faces similar challenges globally and these cases studies highlight different approaches to reform, business transformation and diversification from around the world with companies at different stages of development. How can emerging technologies and appropriate partnerships help enable them to take advantage of opportunities from new digital and e-commerce business to build commercial revenues?

Moderator

Murray Buchanan
Expert on postal regulation, economics and markets

09:00

The position of Turkey in the global postal sector

Kenan Bozgeyik
Director General
Turkish Post
TURKEY
The presentation will touch on the new mission and vision of Turkish Post and the strategic objectives of our company. We will discuss the digital transformation on a global scale and how we are planning to meet these changes in light of our goals. In addition to that, we will touch on the term 'innovation' and how we perceive it and plan to apply it to our strategies. We will also refer to logistics and the new product portfolio of our company. Lastly, we will focus on the position of Turkey in the postal sector.

09:15

TPG – a look at the company’s global growth and success through strategic partnerships and constant diversification

Samira Saneei
International department manager/export department manager
TPG (Tehran Pishtaz Group)
IRAN
TPG is one of the leading companies in the field of postal and transportation operations. This is due to its constant diversification within the company and globally. TPG is providing domestic services across Iran through 72 offices and branches. This talk will discuss the international services through TPG’s different service partners across the world including the Middle East, Europe and America, TPG e-commerce services, global partnerships and new strategies implemented over the years that have enabled TPG to grow from strength to strength. What does the future look like for TPG? The presentation will touch on future partnerships, new technology and how best to ensure the company’s growth through constant innovation.

09:30

Turnaround with limited resources and timeline – Ukrposhta transformation story

Oleksandr Pertsovskyi
Chief operations officer
Ukrposhta
UKRAINE
The presentation tells the compelling and winning transformation story of the Ukraine Post logistics network, which consists of 76,000 employees, 35 sorting centres and 11,000+ post offices in the second biggest country in Eastern Europe. It aims to unlock untold facts about the struggle with post-Soviet legacy and showcase first-hand the roadmap to successful turnaround of a bricks and mortar state enterprise with almost zero resources within a six-month timeline.

09:45

Q&A

10:15 - 10:45

Break

10:45

How to deliver parcels conveniently in an African district

Ousmane Fouty Diop
CEO and founder
e-Kaza
KENYA
Africa faces a big delivery challenge in terms of last-mile delivery. Poor addresses, and lack of urban planning and infrastructure do not permit efficient delivery services. In a growing African economy with rapid urbanisation coupled with population growth, the number of users of new technologies rises year by year and the demand for easier access to goods is enormous. e-Kaza proposes an innovative solution for last-mile delivery in African districts: a network of containers filled with parcel lockers connected to an online platform. This solution has an ambition to be scalable at a global level.

11:00

E-commerce in the courier industry

Ramon Nowrouzi
Customer service manager
PDE Express Service
IRAN
When it comes to the logistics industry, many obstacles arise for a variety of countries when e-commerce and distribution channels correlate. This presentation will focus on ways to minimise as many risk factors as possible in the logistics industry when it comes to transactions and delivery for the e-commerce industry in a borderless market. Such factors include civil disputes, corruption, natural disasters and acts of terrorism.

11:15

E-commerce growth in Turkey

Cumali Yuksek
Advisor of DG
PTT Corporation
TURKEY
The presentation will be about recent growth in e-commerce areas in Turkey.

11:30

Q&A

Day 3: Thursday 28 September

Room V Workshop-Location Solutions

Everything in the postal and logistics sector is about location, whether it is the first mile, the last mile, the transport stretch in between, the sorting center, warehouse, the route and location of the vehicles, the parcels and letters, the post offices, pick up points and the letter boxes, to name a few examples. With higher service demands from customers, more competition and changing business models, postal and parcel organization have a need to better master their location tools and solutions. They need to be efficient, have transparent logistics processes, have to analyze and optimize their networks, provide their field personnel with the required information and their customers with the agreed services. Participants of this workshop on "location solutions" will: • Analyze state-of-the-art technology and solutions. • Discuss cases presented by technology providers and consultants, as well as postal and logistics companies. • Identify how to optimally implement best practice. • Find out what other, related industries are doing. • Network with peers facing common challenges.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE
John Callan
Founder, PostalVision2020
Ursa Major Associates

09:00

Welcome & Introduction

09:15

Technology & Solutions

Rodney Conger
Esri
USA
Kees van Loo
Geocom Informatik
GERMANY
Dr Ruth Eberhart
Global Solution Owner Postal
SAP SE
AUSTRIA
Ziv Fass
package.ai
ISRAEL
Aku Happo
Smartmile
NETHERLANDS
Steffen Luippold
CTO & Co-founder
Smartmile
Frank van Os
CCO
Smart Mile Solutions
NETHERLANDS
These will be short presentations of state-of-the-art technology and solutions, latest developments and opportunities, with a look at other industries followed by a panel discussion

10:30 - 11:00

Break

11:00

Cases & Best Practices

Juha Tolvanen
Posti
FINLAND
Matthias Schönenberger
PostAuto
SWITZERLAND
Mohammad Adra
Assistant inspector general for the Risk Analysis Research Center
US Postal Service Office of Inspector General
USA
Martin Smit
Sandd
NETHERLANDS
Thomas Wälchli
Director Business Development PostLogistics
Swiss Post
Short presentations from postal & logistics companies, analyzing latest developments, best practices as well as successful strategies to implement location solutions. Followed by a panel discussion

12:15

Wrap up of the workshop & closing remarks


Please Note: This conference programme may be subject to change

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Future Show: Post Expo 2019, 1-3 October 2019, Hall 8, RAI Amsterdam, The Netherlands