2018 Conference Programme
Preliminary - more speakers coming soon!


Day 1: Monday 8 October

Room 4 The expanding financial services landscape
11:00 - 17:00

Postal companies with their extensive reach, trusted brand and wide network into rural communities are the ideal platform for providing new and expanded financial and payment services, to drive economic growth, enable greater financial inclusion and provide smarter remittance systems for migrant workers. New financial technology and mobile applications are accelerating the development of this market.

The need for post(bank)s to embrace digital financial solutions

Michel Stuijt
CEO
Eurogiro AS
DENMARK
In order for posts and postbanks to increase their revenue and profit, it is imperative that they embrace digital financial solutions geared towards the needs of their clients. In the presentation, trends, market developments, challenges and solutions will be presented, along with a suggested way forward.

Welcome to the first stock exchange in the postal world

Yannick Chevillon
CEO
Postal Stock Exchange
LUXEMBOURG
Postal Stock Exchange is the first real stock exchange in the postal business, with our 17 members of the Postal Operators Network (PostNL, Asendia, Royal Mail, DPAG, Austrian Post, etc.) and our database of 10,883 rates. On our postal operator-dedicated interface, you can buy or sell with all 17 operators. It is business by professionals, for professionals. Since starting one year ago, we have already processed around one million items a month worldwide, and our platform is growing by about 15% a month. It is free and virtuous. Welcome to Postal World 2.0.

Going beyond parcel delivery: financial services opportunities for postal organisations

Amir Wain
CEO
i2c Inc
USA
Consumers have embraced the digital economy that has caused disruption in the postal industry. Total mail volume has fallen by over 25% over the last decade, with the core mail business less than 50% of global industry revenue. Postal organisations need to transform their business models to stay relevant in this dynamic environment dominated by digital technologies and services. Revenue diversification strategies can transform the postal value proposition by expanding growth and revenue, giving postal organisations a unique opportunity to leverage existing consumer relationships, brands and distribution networks to deliver a new set of financial services and payments solutions.

Additional speakers will be announced shortly

Room 5 Exploring New Frontiers – Reshaping the Postal Industry
14:00 - 17:00

With the impact of digital disruption and emerging intelligent technologies, including autonomous vehicles, AI and blockchain, along with booming e-commerce market opportunities and wide scope for diversification, new frontiers are opening up for all players in the postal and logistics eco system. Leveraging network strengths, trust, brand and market reach, what new opportunities are opening up for traditional postal companies to explore new profitable and sustainable business? This new book, being published at Post Expo, includes contributions from 34 thought leaders from 22 countries around the world with their unique insights and perspectives on how this global industry sector is rapidly evolving and progressively being re-shaped. Come and hear some of the authors and discuss what is happening at the frontiers!

Room 6 Addressing: Innovation in a digital age
14:00 - 17:30

Addressing capability is a key strategic enabler for any delivery operator, especially with precision delivery to avoid ‘failed deliveries’ or attempted delivery to the wrong place. It is particularly challenging for emerging economies where formal ‘postcodes’ have not been developed. Even where postcodes exist they were largely created for internal sorting purposes rather than with the customer in mind. What new innovative ideas in this digital age can help to meet this challenge?

Location identification for digitised smart cities

Dmitri Moiseev
Co-founder and CEO
Naviaddress
CYPRUS
Addresses have historically been a pain point for individuals and businesses that have to deal with them regularly, but startups are out to change this across the developing world. Naviaddress is a digital addressing system being deployed onto the blockchain. It will provide people and businesses with freedom and the ability to create, obtain, own, lend and sell their digital addresses.

Digital Door Numbering (DDN) – a street and door numbering technology being implemented in India

Parikshith Reddy
Director
Zippr Pvt Ltd
INDIA
DDN is a patent-pending GIS-based solution that is being adopted across state and city governments in India as an alternative to the age-old addressing systems that do not account for rapid growth and redevelopment. DDN is a nine-character code that works as both a physical and digital ID for a door. It is built on the hierarchy of locality>street>building, enabling a unique address for every door and accounting for unplanned growth and enabling a singular format of addressing across a country/territory.

Presenting a native model of development the G-NAF project in Australia

Kaveh Dolati
Deputy director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
IRAN
Access to an exclusive and standard geo-referenced address will improve the quality of urban services in economic, social and environmental terms. In this regard, Australia has always been one of the pioneers of the G-NAF project. Hence in this thesis, after recognising G-NAF in Australia and other implemented successful cases, I investigated the present situation of addressing the premises in Iran; then, based on available documents and G-NAF expert opinions, the required primary components to implement the project were extracted, the importance and priority of final components were determined, and ultimately, the proposed model and its implementation method were submitted.

Addressing the unaddressed

Charles Prescott
executive director
Global Address Data Association
USA
Without an address, you don't exist. In the rush to develop e-commerce and to give every seller an online presence, we have lost sight of the need for an address. Some four billion people, half of the world, don't have one. And in the technological football scrum of digital GIS-based systems, we have lost sight of the efficiency of a street name and number address. The presentation will examine some of the solutions offered to 'make delivery easier and faster' and what they don't give us. Come and learn how you can contribute to solving this problem.

Global addressing and permission-based shipping to email, cell number, social ID

Santosh Gopal
CEO/founder
Ship2MyID
USA
We are exploring possibilities with UPU to fundamentally change the way addresses are created or managed. Current addressing challenges include: inability to ship without an address; privacy concerns in sharing addresses; changes of address; 50% of the world's population have improper addresses. This presentation will discuss the future of addressing in a digital or social world. Such platforms can allow shipping to any cell number, email, or social ID or GIS location. 100% privacy and control for consumers. No more issues related to changing addresses. Every deliverable location on Earth can be addressed. Empowers social commerce and fraud prevention, direct mailing ad cross-border shipping.

Additional speakers will be announced shortly

Day 2: Tuesday 9 October

Room 1 Strategic Directions
09:00 - 12:30

This session is developed in cooperation with the International Postal Corporation. The postal, parcels and logistics industry is in a perfect storm of digital disruption, with fast changing and growing markets in e-commerce, both domestic and cross-border, but with many different players, large and small, are also entering the market. At the same time as sector boundaries dissolve, there are new opportunities to diversify into other domains, with partnerships and collaboration. How much focus should be spent on shoring up core business compared with exploring new directions? What are the strategic options available? Hear from some of the business leaders and join the discussion.

Challenges and opportunities for posts: the path towards 2025

Holger Winklbauer
CEO
International Post Corporation
BELGIUM
Holger will look at the main challenges and opportunities for the postal sector deriving from the increasing digitisation of society and the emergence of new disruptive business models. Digitisation continues to drive the structural decline in traditional letter mail volume while boosting demand for lightweight e-commerce packets. Cross-border e-commerce is growing rapidly, with its global value forecast to increase from US$293bn in 2016 to US$1,067bn by 2021. Cross-border e-commerce is increasing at a more rapid pace than domestic e-commerce. Holger will outline how posts can best answer the needs of cross-border customers and e-retailers.

Korea Post's response to the fourth Industrial Revolution

Seong Ju Kang
President
Korea Post
KOREA
The presentation will review the fourth Industrial Revolution, and share Korea Post's experience and future strategy.

Trends of the postal and express delivery sector in China

Junshan Zeng
Director general
The Development and Research Center of State Post Bureau
CHINA
With a focus on the latest trends and characteristics of the development of the Chinese postal and express delivery industry, the speech will analyse what the prospects and changes in market demands in the postal and express delivery industry require of the sectoral supply, and how the industry responds, shifting its attention from speed to quality. This paper also deliberates on what China's development provides as impetus and resources for the global postal and express delivery industry, and how they are tapped and utilised to infuse dynamism in the sector.

Transformation of postal administrations

Carsten Leuters
Senior manager
KPMG AG
SWITZERLAND
Postal organisations in developing countries need to develop their services, products and organisations towards a modern approach to cover the challenges of declining mail volume while e-commerce increases rapidly. Government-owned organisations tend to move into more commercially orientated companies, but often they are unable to formulate a strategy and vision for how to meet growing customer demands and service obligations.

Universal postal industry as a real-time economy enabler

Margus Mägi
Head of strategic partnerships
Omniva
ESTONIA
The UPS providers can play a key role for society in the real-time economy era. For centuries, postal services providers have been trusted parties, and this is no different today. There is an opportunity to grow and ways to become valued partners for our customers. Digital commerce and e-governments are in need of third parties as trusted brokers for infologistics. What can the role of UPS be in the real-time economy era and what are the business opportunities?

Future Air Postal Accounts Settlement System

Frederic Leger
Director products, airport, passenger, cargo and security
IATA
SWITZERLAND
More than 100 years after the first airmail flight, airmail remains an important means of global communications. However, a lack of a standardised tools or a platform for the invoicing and settlement of charges between airlines and postal authorities is creating challenges. With support from the airlines, key postal operators, UPU and IPC, IATA is working in partnership with aviation and postal industry stakeholders to address these issues through the creation of PASS (Postal Accounts Settlement System). PASS will produce standard invoices for postal operators as well as automate invoicing and payment processes, facilitate the reconciliation process and enable online dispute resolution. PASS will provide a platform to enable the use of common standards and automate the large volumes of airlines' postal billings and settlements that today are processed bilaterally and largely manually, leading to multiple discrepancies, inefficiencies and higher costs. Airlines and postal operators will all benefit from common, standardised processes and an automated industry platform to assist billing and settlement of transactions. The presentation will discuss the evolution of digital finance, the current business model, the future business model and the benefit to the industry.

Additional speakers will be announced shortly

Room 1 Understanding Amazon means winning in the Last Mile
14:00 - 17:00

Is Amazon keeping you up at night? Are you trying to work out if Amazon is a threat or the biggest thing that could happen to your parcel network or business? Marek Różycki (Last Mile Experts) teams up with Ian Kerr (The Postal Hub) and draws upon his experience as Amazon VP Logistics Europe in this interactive workshop to help postal and parcel executives understand Amazon. Learn how Amazonian thinking can help your business work – or compete – with the world’s most successful e-commerce player.

Room 2 Regulation and Policy
14:00 - 17:00

In a wholly liberalized market in Europe and with traditional postal services in decline, what is the role for continuing regulation? Does the USO still have a purpose - or should it be re-defined or abandoned? Should the scope and remit of the postal sector be defined by politicians and law-makers of by the market?

When technology and regulations enable parcel and postal services

Jack Hamande
Chairman of the board
European Regulators Group for Postal Services
BELGIUM
The presentation will give an overview of the technology and regulations (European and global levels) evolution to the benefit of the users and the market players. How will regulators contribute to the new cross-border parcels directive? What will be the main challenges and opportunities to address with the new postal directive? How to promote a competitive EU postal single market? How to empower and protect end users? How to promote a sustainable provision of the universal service?

Reviewing the postal services directive by e-commerce sector

Maurits Bruggink
Secretary general
EMOTA, the e-commerce association
BELGIUM
We all anticipate the review of the European Postal Services Directive by the next European Commission starting the second half of 2019. What are the e-commerce sector's expectations of delivery in the next five years? Issues to be covered will include cross-border pricing, track and trace, VAT collection, packaging, best practices, imports from developing nations.

Room 2 Utilising drones in delivery, automation and logistics
09:00 - 12:30

Eye-catching and exciting applications of emerging intelligent technologies are autonomous vehicles, of which drones have been much hyped. Now they are being seriously tested in operational scenarios and being used in some specific environments. Autonomous road-borne vehicles, trolleys, delivery bots and self-driving cars are also on the verge of becoming important solutions to various logistics and delivery operational challenges. This session will explore a variety of ‘drone’ applications that could help the postal and courier industry cut costs, automate and monitor delivery and intralogistics operations.

Moderator

Richard Wishart
Delivery Management Ltd
UK

Presentation title/description will be announced shortly

Ian Ross
FAA representative to Western & Southern Europe, and Israel
Federal Aviation Administration
FRANCE

Interagency Supply Chain Group (ISG) supporting supply chain efforts using UAS technology

Sara De La Rosa
Unmanned aerial systems (UAS) coordinator
Interagency Supply Chain Group
USA
The Interagency Supply Chain Group (ISG) was established in 2014 to provide better-coordinated and more-effective support to country efforts to ensure sustainable access to high-quality essential health commodities. The group comprises 15 global agencies actively involved in supporting supply chain efforts across all disease areas: Bill and Melinda Gates Foundation, DFID, Global Affairs Canada, the Global Drug Facility, KfW, the Global Fund, Gavi, NORAD, UNDP, UNFPA, UNICEF, USAID, World Bank, the World Food Programme and the World Health Organization.

An action plan for making drone deliveries a reality

Dr Joe Polastre
Head of product, Altiscope
A3 by Airbus
USA
With innovative new aircraft and flight capabilities emerging, autonomous aircraft will soon be transporting people and cargo around the world. Integration of delivery organisations into the broader drone ecosystem requires a comprehensive blueprint – a roadmap to enable new kinds of delivery operations to flourish while ensuring the airspace of tomorrow remains as safe as it is today. Airbus, as one of the world's largest aircraft manufacturers, is focused on safely integrating cargo delivery drones and flying air taxis into our skies alongside today’s commercial aircraft. To take to the skies, delivery organisations will need drones with requisite capabilities, partnerships with airspace service providers to handle flight logistics and regulatory compliance, and planning to ensure operational safety. We’ll dive into this blueprint and show how widespread drone deliveries are within reach.

Unlocking the airspace: enabling the drone economy through regulatory innovation

Bill Goodwin
General counsel
AirMap
USA
The drone economy is growing quickly, as the public and private sectors begin to use drones for package delivery, inspection and public safety operations. What action is being taken by federal, state and local governments to prepare for drone use becoming a part of our daily lives? How will the regulatory environment shape the growth of the drone economy? Will regulations enable or stifle this emerging economy?

Developing a global framework for unmanned aviation

Philip Dawson
RPAS and UAS policy consultant
International Civil Aviation Organization
CANADA
The International Civil Aviation Organization (ICAO) is a Specialised Agency of the United Nations with a mandate to develop international standards that are binding on the 192 Member States. ICAO began working on standards for complex remotely piloted aircraft engaged in international navigation in controlled airspace over 10 years ago. More recently, it has been instructed to lead the harmonisation of national regulations for small unmanned aircraft systems (UAS) operating domestically. This presentation reviews ICAO's work developing a global framework for unmanned aviation, including small UA at low altitudes in urban environments, and anticipates challenges posed by international 'drone' delivery.

Drones in logistics operation

Grzegorz Urban
Director
PwC
POLAND
Experts from PwC analyse the possibilities of using drones in logistics and current implementations. It turns out that drones and robots will soon fill warehouse halls, partially displacing people. Logistics is struggling with a constant lack of employees. Drones can help logistics managers by reducing personnel-related problems. Stocktaking in the warehouse is manual, time-consuming and error-prone. Automating this process with the use of drones would eliminate human errors. Drones also provide numerous possibilities to improve work efficiency. Real implementation cases will be presented during this talk.

Critical commercial and industrial UAV applications with superior (heavy) payloads

Dr Michael Kronenberg
Chairman of the board
SwissDrones Operating AG
SWITZERLAND
SwissDrones, a UAV development company based in Switzerland, focuses on critical commercial and industrial UAV applications with superior payloads of up to 43kg (95 lb). Its flagship product, the SDO-50V2, offers autonomous and manual flight operations as well as flying out of sight. Such high possible payload allows carrying the highest standard of (multiple) sensors (e.g. lidar, SAR, hyperspectral) or physical goods. Several cases of addressable markets and real-life cases will be presented, ranging from UAV solutions in surveillance, surveilling (mapping), logistics and transport (focus) to rescue and agriculture.

Autonomous Swiss Post transport drones and their benefits for the medical sector

Andrea Marrazzo
Head of autonomous delivery
Swiss Post
SWITZERLAND
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND
In early 2015, talks held with various hospitals, blood-testing laboratories and doctors in Switzerland showed the inefficiency of logistics processes used within the medical and pharmaceutical sectors. Swiss Post has been solving these problems since March 2017 using a highly available, fast and cost-efficient on-demand transportation method: autonomous transport drones. These automated devices fly at around 72km/h as the crow flies to carry urgently required medical goods quickly, cost-effectively and flexibly from A to B, thereby leading to savings of up to 80% in transport time and costs.

Delivery drones: ready for take-off

Lukas Wrede
Founder
Skycart
USA
Delivery drones will change the way goods are shipped. After years in stealth mode, commercial drones will finally take off and offer companies new opportunities like fast shipments and efficient operation. What does it take to set up a drone operation for your business or municipality, which participants are involved, when will we see delivery drones in the sky and what are typical application areas? Skycart is one of the industry's leaders for delivery drones, developing solutions with partners including MHP for companies in the healthcare, postal and retail sectors.

Autonomy-as-a-Service – integrating different drones to create robust autonomous fleets

Nicholas Zylberglajt
COO
Unmanned Life
UK
Autonomy-as-a-Service is the provisioning and management of an on-demand, scalable, flexible and agile autonomous workforce, composed of fleets of different types of drones, robots and IoT devices working together to deliver Industry 4.0 solutions. The integration of various robot types (aerial, ground, hybrid) with a variety of capabilities creates robust autonomous fleets, in conjunction with other IoT devices and hardware, powering their deployment over the cloud via a single management interface both indoors and outdoors, with or without GPS, over wi-fi, 4G LTE or 5G.

Home – the last-mile end-point

Brandon Pargoe
Founder and president
Drone Delivery Systems
USA
AirBox Technologies offers secure autonomous package delivery via a smart receptacle that receives packages by truck or drone.

Room 3 PostalPitch & Startup Day
09:30 - 17:00

In this session Postal Innovation Platform (PIP) and Post-Expo stage a start-up innovation jury, in which start-ups present their products and solutions with a unique value proposition that will have the potential to change the postal and logistics market or even create a new market. Delegates will have the opportunity to learn about those innovations developed by start-ups in a unique setting, with start-ups getting 5 minutes to present their innovation and a jury discussing with them for another 5 minutes. This will allow delegates to hear about many start-up innovations in one condensed format, with a jury analyzing the value and potential of those innovations. At the end of the session, the jury will select the start-up which offers a product or solution that corresponds best to the award criteria. This start-up will receive an award during the Post-Expo award ceremony. The award-winning start-up will receive the start-up innovation award and will get substantial visibility through two important postal & logistics publications, Postal & Parcel Technology International Journal as well as the Postal Industry Newsletter. In addition, the award-winning start- up will get a unique opportunity to present its product or solution to the experts of Swiss Post.

Introduction and Welcome

Keynote Presentation

Mattia Crespi
Institute for the Future (IFTF)
ITALY

Panel Discussion: Partnership models between start-ups & the postal/logistics companies

Postal and logistics companies have to be innovative, agile and develop services and solutions that correspond to the ever changing demands of their customers. It becomes increasingly important to survey the markets for new technologies and innovative solutions and to identify startups that can provide them. The panel will discuss the importance of startups for the postal and logistics sector, what successful cooperation models look like as well as venture opportunities for the postal and logistics sector.
Robert B Buhler
Global managing director - post and parcel industry
Accenture
USA
Olaf Klargaard
Group innovation director
DPD
FRANCE
Karlijn Krol
Startup scout
PostNL
NETHERLANDS
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND

Pitching Session One

In this session 5 startups will pitch to the Jury.

Pitching Session Two

In this session 4 startups will pitch to the Jury.

Panel Discussion: Paving the way for new technologies | public & regulatory challenges

New technologies and trends shape the developments in the postal market. Drones, autonomous solutions, block chain, digitization, crowd-delivery are only a few examples of those new trends and technologies. However, there are risks and challenges involved, including security concerns or legal and regulatory questions. What is needed to cope with those challenges? What framework is needed to give postal and logistics companies as well as their customers security and clear rules? Will the current approaches from the public side create an environment in which those technologies can flourish for the benefit of all?
Matthias Finger
Professor
Ecole Polytechnique Fédérale de Lausanne (EPFL)
SWITZERLAND
Elmar Toime
Chairman
Postea Group
UK
David C Williams
Schar School of Public Policy and Government, George Mason University
USA
Juan José Montero
Universidad Nacional de Educación a Distancia (UNED) & European University Institute (EUI)
SPAIN

Pitching Session Three

In this session 6 startups will pitch to the Jury.

Room 4 Innovation and options in the last mile
14:00 - 17:00

Innovation and options in the last mile E-commerce volumes still grow, and last mile operations have become the main battle ground, but also opportunity for innovation, in parcel delivery. The big challenge is to provide a wide range of delivery options - including PUDO, lockers, On demand or customized delivery by appointment, home delivery, precision quality, same day, delivery of food and perishable items - at a very low price, in the face of strong competition and with extremely demanding customers, both e-tailers and recipients. What kind of innovative and cost-effective solutions can postal and parcel companies use to meet this massive challenge?

Reinventing last-mile deliveries

Daniel Laury
CEO
Udelv
USA
Udelv has created a custom-made vehicle that has never been seen before. It is a first-of-its-kind vehicle that is entirely focused on closing the gap to fully driverless delivery applications. Udelv is positioned to revolutionise transportation. It took e-commerce nearly 20 years to achieve 9% of total retail sales; experts predict that it will take less than 10 years to achieve 40%. There are six million last-mile delivery vehicles on US roads today; how many more will that be globally by 2026? Udelv is making history today by reinventing last-mile deliveries.

Solving last mile with crowd

Ari Kestin
CEO
Nimber
SWITZERLAND
Delivery to the home, the last mile, is one of the most challenging aspect of logistics. By 2022 it is estimated that over 20% of all non-grocery retail revenue in the EU will come from online, and many of these purchases will be delivered to the home. Nimber is building a last-mile delivery network to solve the challenge of delivering to the home, replacing and complementing incumbent solutions.

How Swiss Post achieved last-mile cost reduction through dynamic routing

Bastian Schilling
Marketing and project manager
GIRO
CANADA
Luc Demierre
Solution designer
Post CH AG
SWITZERLAND
Challenged by increasing demand for same-day delivery and the need to include mail-item pick-up and delivery orders in last-mile operations, Swiss Post responded by implementing dynamic-routing solutions to achieve operational efficiency. Costs were reduced by 6% for evening deliveries and 18% for Saturday deliveries within the first year of deployment. Unifying planning processes and ensuring that the routing software met the complex operational requirements were key success factors. The presentation will outline the project approach, as well as sharing results and lessons learned.

myRENZbox – secure and safe

Stefan Würtemberger
Chief digital officer
Renz Service GmbH
GERMANY
The myRENZbox solution is a parcel box system that offers an open platform for all parcel service providers to enable customers to receive and send parcels from home. This platform gives parcel service providers the ability to integrate their individual delivery processes into the platform according to their requirements. In addition, Renz Service also covers all requirements for intralogistics and click-and-collect customers. This is offered throughout Europe.

Last mile – parcel lockers are part of the solution

Ralf-Hermann Brauer
Sales director
SNBC Europe BV
NETHERLANDS
Parcel lockers are the best way to offer 24/7 service (based on experience in the Chinese market). The presentation will outline where to place a parcel locker, and who should have access. It will also discuss small sorting solutions to prepare the parcels for the courier.

Additional speakers will be announced shortly

Room 6 Digital Innovation
14:00 - 17:00

In the digitally dominated business environment how can emerging digital technologies and smarter use of big data enable postal and parcel operators to innovate in every aspect of internal business operations and processes as well as providing new ways to interface with customers and suppliers. How can vast amounts of data be analysed for better insight and decision making? How can they make use of the IOT opportunities to improve their operations?

The customer-centric post

Pauline Kenna
Director of digital services
Escher Group
IRELAND
This presentation will focus on how digital innovations, e-commerce and CX are changing how consumers interact with postal operators. Posts are going through a time of change that is being led by consumers. In this presentation we will explore how posts can not only meet but get ahead of these changes. Posts can use digital tools to become customer-centric businesses.

Doing digital transformation without the buzzword bingo

Monika Plum
Business development and public affairs
Francotyp-Postalia Holding AG
GERMANY
Valerio Neri
Senior product manager
Francotyp-Postalia Holding AG
GERMANY
Digital transformation of communication and processes is not a one-time-only change, but a continuous process. Surveys have shown that companies – especially SMEs – are somehow reluctant about this transition. What are the key challenges – both internal and external? We will identify key influencing factors for successful transformation. Starting with ourselves and on the basis of customer cases, we will show how challenges can be mastered and how different roads can lead to (process) digitisation. Involvement of key users, ease of use, provable efficiency gains and seamless integration in existing processes are key success factors.

Taking complexity out of shipping

Christoph Stehmann
Executive vice president, international, SMB solutions
Pitney Bowes Deutschland GmbH
GERMANY
There is growing complexity in shipping and mailing operations, from sending parcels and fulfilling orders to bills and statements. In addition to the increasing complexities of changing rates, multiple carriers, real-time tracking and new regulations, small and medium businesses are struggling to connect physical processes with growing digital functions. Today, almost all physical sending, including parcels, is digitally initiated and tracked electronically in real time across desktop, laptop and mobile devices. The good news is new technology and cloud-based solutions are becoming available to integrate physical and digital experiences and simplify processes on one platform. Learn how to send intelligently without the need for a PhD in shipping and mailing.

Retrofit your mailbox network with smart IoT modules

Pero Juric
CTO
Swiss Innovation Lab AG
SWITZERLAND
The latest IoT technologies – such as low-power sensors, e-paper displays and network connectivity in combination with powerful batteries – make it easier and more economical for postal organisations to optimise and maximise their mailbox networks. By adding smart IoT modules, existing mailboxes can easily be retrofitted to become smart connected mailboxes and thus improve operational efficiencies and provide better and newer products, services and revenues as well as enhance customer experience. The presentation will provide examples of smart connected mailbox reference implementations, covering their different use cases and drivers as well as technology in place.

Digital logistics – enabling the rise of global e-commerce

Kushal Nahata
CEO and co-founder
FarEye
INDIA
The European e-commerce industry will be worth €800bn by 2020. About 69% of European online buyers face problems with product ?deliveries. Therefore, it is critical for e-commerce companies to deploy a digital logistics platform that enables ?services such as parcel shop and locker deliveries, ?enhances customer experience by providing ETA and live tracking,? ?and empowers managers to evaluate performance based on real-time ?customer feedback using a delivery happiness dashboard. ?FarEye is enabling the digital logistics of over 100 clients globally. ?In this presentation,? the company? will elaborate on how a ?carrier-agnostic SaaS platform ?increases revenue, enhances customer experience and improves operational efficiency.

Innovation at Magyar Posta

András Táncsics
Strategic director
Magyar Posta
HUNGARY
How can new technologies shake up the current operation of a company? Creating new partnerships involving new industries are opportunities for the Hungarian Post, and we are happy to open our doors even wider for the whole innovation and startup ecosystem. The presentation shows various technological, strategic and cultural components that can increase the probability of successful technology and partnership implementation in a broader sense within the overall digitisation procedure. The presentation focuses on the possibilities that have emerged out of the evolution of a regional innovation ecosystem. By creating a sustainable basis for innovation, those possibilities provide long-term technological and business solutions for the Hungarian Post.

Additional speakers will be added shortly

Day 3: Wednesday 10 October

Room 1 World Postal Business Forum
09:00 - 17:00

Organised by the Universal Postal Union is a key highlight of the Post Expo 2018. The session attracts the CEOs and senior management from Postal Operators around the world.

Postal operators in an age of growing personal data privacy regulation

The European Union’s General Data Protection Regulation sets new standards for personal data privacy regulation. Is the rest of the world about to follow? Panelists discuss the implications of the growing demand for personal data privacy. Given the trusted position of posts, and the vast amounts of data they hold, what does the future hold for postal operators and their plans for e-commerce growth?

Data driven solutions for dangerous and prohibited goods.

Posts traditionally work hard to prevent the movement of dangerous goods and have contributed to the security of postal workers, as well as the wider society. But concerns exist about the movement of deadly opioids and other related substances, as well as endangered wildlife products. How can these movements be stopped? What are the data driven solutions (for example, data mining and machine learning) for postal operators and their partners in the logistics business.

Special Invitation Postal Communications Symposium

Recent years have been a public relations challenge for the postal sector. Controversies over remuneration rates and accusations over the delivery of prohibited goods have been splashed across newspaper front pages. All of this comes at a time when Posts everywhere are undergoing profound change. Participants will receive world-class advice on how to change negatives into bright opportunities.

Day 4: Thursday 11 October

Room 1 The challenges and opportunities for E-Commerce, domestic and cross-border
09:00 - 17:00

E-commerce continues to grow strongly in all countries – how can postal companies exploit the opportunities and expand their services to provide solutions across the whole value chain? In the global market economy, the potential for rapid growth in cross-border trade can be hampered by friction caused by customs requirements, unclear landing costs, difficulties with track and trace, returns and patchy customer service. What are the opportunities for improving international co-operation, regulation and inter-operability of track trace and labelling systems?

Improving the service level in cross-border e-commerce

Lemuel Silva
Head of e-commerce, parcels and international business
Correios (Brazilian Post)
BRAZIL
Cross-border e-commerce has grown incredibly quickly, and the postal industry must increase the service level. The traditional UPU small package has not been enough. New logistics models and new customer-centric features are mandatory to keep up.

How technology helps a post office process one billion shipments

Amine Khechfé
Chief strategy officer/co-founder Endicia
Stamps.com/Endicia
USA
A case study to demonstrate the successful cooperation between postal operators and a Silicon Valley technology company. We will highlight our achievement with two postal operators, the United States Postal Service and France’s La Poste. The presentation will dive into the enablement power of a technology platform that serves merchants of all sizes, while at the same time offering connectivity to solution providers to deliver a comprehensive and successful e-commerce ecosystem with a postal operator as its primary carrier.

E-commerce exports by micro-entrepreneurs: unlocking new growth potential

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post
UKRAINE
In the absence of major local e-commerce exporters, Ukraine Post launched a number of innovative initiatives targeting small players and secured >30% annual growth in e-commerce exports. The presentation will detail some concrete projects that the postal operator has initiated to build up its cross-border customer base and help it grow: E-Export School for micro-entrepreneurs, simplified online shipment processing, kickstarter programme for aspiring exporters, etc. The presentation will be full of practical tips that can be applied across markets.

The longest mile – the gap between industry and consumer

Nina Ballantyne
Post policy manager
Citizens Advice Scotland
UK
Who does the post and courier industry work for? Your big business clients? Your e-retail partners? Or the consumer – the person on the doorstep, in the office, at the delivery point, eagerly anticipating the arrival of their item? Citizens Advice Scotland is the statutory advocate for postal service consumers in Scotland. We want to share our insight so that industry can better anticipate and respond to consumer needs. Using research from across the UK, we'll look at consumer habits and expectations, and ask some hard questions about what this might mean for industry.

From push to pull sortation

Rob Qualm
Market director parcel
Vanderlande
NETHERLANDS
E-commerce remains one of the main drivers behind the movement of packages globally. People expect multiple delivery options, and flexible and time-specific deliveries. In addition, the volume of returns is increasing. These developments mean that distribution companies are facing a number of challenges in meeting their fulfilment promises. Goods received from the shipper that cannot be delivered directly must be kept at a specific location, which means that storage in the last mile is becoming a key issue for parcel and warehouse companies.

Cross -border e-commerce

Mark Harrison
Head of markets
IPC
BELGIUM
The scope and focus of this presentation is to be confirmed

Automated parcel sorting and handling

Massimiliano Fochetti
Chief sales officer
Fives Intralogistics SpA
ITALY
Aimed at supporting postal and courier operators in their business growth, Fives offers innovative sortation solutions to optimise operations inside large hubs as well as small depots. In response to customers' demands for more flexibility, Fives' automated systems have enabled major operators in the parcel industry to manage unpredictable flows, different product mixes and 'difficult items' while increasing throughput and efficiency.

Growth through international operations

Mandy Deakin-Snell
Director of international operations
DPD UK
UK
DPD has been and is continuously developing its international parcel business by optimising all related processes. With e-commerce in mind, customs processes for all the parcels is an important factor. Under the guidance of Mandy Deakin-Snell, DPD built its business revenue from £14m in 2002 to £200m in 2017, taking care of all the parcels of great international retail brands.

Cross-border delivery – challenges and regulation, impact of Brexit

George Weidinger
CEO
Swiss Mail Solutions
SWITZERLAND
On one hand, e-commerce – especially cross-border e-commerce – secures the business of postal and parcel organisations. On the other hand, it jeopardises local retailers. The majority of retailers are not prepared to compete with large e-commerce sellers or Asian e-commerce providers. The task of politics is to allow international trade but at the same to protect local retailers. How to achieve this goal and allow consumers to choose where to purchase is one of the future challenges. Will there be an overall EU solution, and where will the UK be in future?

How to address roadblocks hindering last-mile delivery in Africa

Ousmane Fouty Diop
Founder and CEO
e-Kaza
FRANCE
Unaddressable districts, lack of infrastructure and traffic problems don’t permit convenient delivery services. In a growing African economy with rapid urbanisation coupled with fast population growth, the demand to have easier access to goods is enormous and e-commerce is booming. The challenge in Africa is to connect African people across the continent to facilitate access to goods from any corner of the world. e-Kaza solves the problem of last-mile delivery in African districts with an innovative solution: a network of delivery points filled with parcel lockers connected to a digital platform.

E-commerce in the Middle East

Amro Farag
Finance consultant
Saudi Post
SAUDI ARABIA
Amro will present a white paper on a survey of business leaders regarding their knowledge and weight business opportunities in 2018 in eight categories including e-comm, IOT, AI, BD and 5G.

How to drive customer loyalty through an enhanced returns experience

Al Gerrie
CEO
ZigZag Global
UK
ZigZag is helping retailers such as Arcadia and Selfridges cut the cost of a return by as much as 57%. It has cut journey times by 65%, and refund times down from two weeks to 48 hours. ZigZag has also helped reduce the number of calls into customer services to 40% due to the reduction in refund times. Al will talk through a successful case study of a UK retailer as it transitioned to free returns and a digital returns platform.

Intervale's platform: easy access to DFS for post’s clients

Dr Oleg Tsvilodub
Business development manager
Intervale
RUSSIA
Intervale's platform allows the post to offer its clients DFS, mobile app and USSD channels to support payments and remittances as well as traditional post services. DFS provides an additional revenue source from the existing customer base, and a basis for future e-commerce growth. The presentation will analyse business cases of DFS launches based on the platform by posts of CIS countries.

Cultural transformation – five big misunderstandings

Carsten Siebe
Owner
Focus Four Management Advisors GmbH
GERMANY
The speech will deal with the importance of corporate culture for a successful digital transformation in the postal and parcel industry. It will look at benchmarks in the e-commerce sphere and elaborate on the five biggest misunderstandings when dealing with cultural transformation. For example: successful cultural transformation without change – establishing a new culture requires consistent change and a new leadership assessment across all levels.

Taking e-commerce to remote areas

Firoze Hussain
Vice president
Delhivery Pvt Ltd
INDIA
We all know that the huge opportunity in e-commerce lies in the remotest areas of Tier 3 and 4 cities that do not have malls or branded shops. To take e-commerce to these corners, with value-added services like COD (cash on delivery) and RVP (reverse pickups) and faster delivery, network analysis is key to provide optimal service at low cost.

Room 3 Sustainability and urban congestion
09:00 - 12:30

Sustainability challenges are everywhere, including urban congestion in cities with impending vehicle restrictions, the drive to reduce negative environmental impact of emissions but also, more widely of making better use of limited resources, especially energy. Many new opportunities are available to improve business sustainability including reducing emissions and electrification of vehicle fleets. Sustainability strategies can also include the circular economy which is better for business and for the planet. Also, corporate social responsibility for society and finally sustainable business models and to ensure continued provision of work opportunities. All require industry players to work together and collaborate with each other, with stakeholders, customers and suppliers.

Lifecycle analysis of e-vehicles in real postal service

Martin Kyburz
CEO / owner
Kyburz Switzerland AG
SWITZERLAND
Postal delivery has to face the challenge of growing delivery volumes with higher environmental restrictions, especially in city areas. In this presentation we will cast a light on ingenious electrical transport vehicles as one key element of future last-mile delivery. We will discuss the whole lifecycle of such vehicles, including energy- and time-saving issues as well as the impact on working conditions during the 'delivery life' of the vehicles, but also the grey energy of production and second life or recycling issues at the end of the vehicle’s lifetime.

Making urban last-mile delivery smarter

Frank van Os
Co-founder and CCO
Smartmile
NETHERLANDS
The current urban delivery model with multiple couriers in cities is not sustainable: consumers have no control over where and when they receive their parcels, and are missing deliveries; couriers face high costs through failed deliveries, traffic and urban regulation; webshops face unhappy customers because of poor delivery service; cities get congested and polluted by many delivery vans. Smartmile is a cloud-based software platform, connecting automated parcel terminals to any online buyer, courier or retailer. Through this, Smartmile creates an open and shared urban delivery network that makes delivery more efficient, convenient and sustainable.

Who pays? The contractual realities of city logistics

Wolfgang Beecken
Managing director
First Mile - Innovative Stadt-Logistik
GERMANY
The presentation will discuss the role of the retail trade, and how a vendor-neutral last mile can be financed. It will be illustrated with examples from Nijmegen, Holland.

Training programme to build capacity of all postal employees

Ravindra Gunarathne
Director (training)
Sri Lanka Postal Department
SRI LANKA
This programme aims to develop skills and knowledge by using adult training methods and changing the attitudes to transformation within the Sri Lanka Postal Department . It will continue via five paths, including human resource development, postal network rehabilitation, new changes in mail circulation of the country and improvements in services diversification. Modern technology and new innovations will be heavily used during these modifications. This presentation will explain how this programme can use new technology and innovations to transform a developing country as well as a developed one.

Additional speakers will be announced shortly

Room 4 Crisis Communication Workshop (hosted by the UPU)

Crises come in all shapes and sizes, but they pose particular challenges for large organisations like postal operators, who rely on their brand and reputation for the success of their activities. This workshop with one of the world’s most experienced communicators will show postal operators how to handle a crisis and continue to shape a positive message. POST

Room 5 Logistics and supply chain opportunities
09:00 - 12:30

The postal industry is no longer just about the traditional postal pipeline. Increasingly, with more parcel and courier/express operations, the sector is embracing wider logistics and supply chain opportunities as sectors converge. How are operational processes and the ‘postal value chain’ developing to reflect this and what new competencies and technologies are available to improve materials handling, transport operations and other logistics challenges.

The challenges to the postal value chain

Jacob Johnsen
CEO
Ipostes
DENMARK
Autonomous pickup and delivery robots, lights-out sorting centres, self-driving trucks and more: where do these changes to the postal flow leave senders, recipients and postal operators? The role of the designated operator, including UPU membership and a service obligation from regulators, will see dramatic changes. Jacob Johnsen examines the effects of a fragmented value chain when exposed to increased automation and constant innovation, and sees the effects on the postal service, its users and map scenarios for postal services of the future.

To be confirmed

Peer Bentzen
EVP business development
DeutschePost DHL Group
GERMANY

Real-time visibility: connecting sender and receiver in the value chain

Martin Starup
Senior business development executive
Lyngsoe Systems
DENMARK
Customers of postal businesses are increasingly demanding value-adding services. Not only in the areas of price, quality and performance, but also when it comes to protection of the customers’ business. The solution to this challenge is real-time tracking on the item level to ensure shipments are delivered on time at the right location. Enhanced real-time visibility in the supply chain between sender and receiver is about utilising and improving what you already do, to meet customers’ demands while enabling new revenue streams. Learn more about enhanced real-time visibility during Lyngsoe Systems’ presentation and experience the true value through a customer use case.

To be confirmed

Marcio Artiaga De A. Castro
Associate director
Odgers Interim Brasil
BRAZIL

Rising constraints for parcel delivery: IT strategies for 2025

Michael Linke
Chief architect M/L
Deutsche Telekom AG / T-Systems
GERMANY
E-commerce has dramatically changed shopping behaviour in major parts of the world. Parcel volumes continue to grow year by year and are approaching maximum capacities in terms of what customers are willing to pay, or what the logistics chain can reasonably handle. Ideas like urban consolidation centres, city taxes and drone delivery are emerging to tackle these challenges. This talk draws a big picture of how the IT departments of CEP organisations could find technological and process-related answers to these issues.

Shippers are insourcing logistics – how do you respond?

Anders Tormod
General manager
PocketMobile Communication AB
SWEDEN
Delivery is a strategic area and an integrated part of the e-commerce offering. Consumers are demanding vast flexibility and service, yet their willingness to pay is low. To control cost and secure customer experience, more and more shippers are building their own logistics capabilities. The result shortcuts the traditional logistics service providers. As a logistics service provider, how do you stay relevant and compete on behalf of your customers, not against your customers? The presentation will address three key pillars: end-customer engagement, employee engagement and the ongoing service (r)evolution.

several additional speakers will be added shortly

Room 6 Intelligent technologies
09:00 - 17:00

How are emerging leading-edge intelligent technologies beginning to provide solutions that could transform parcel and letter operations such as sorting, storage and delivery? How can smart AI controlled systems, advanced automation including the use of robotics and autonomous vehicles increase efficiency, improve customised services and reduce costs? How can the complexity of optimization, sequencing and time critical logistics be addressed using the latest smart technology solutions?

Moderator

Richard Wishart
Delivery Management Ltd
UK

On-demand logistics with hyperloop

YJ Fischer
Senior international business development lead
Virgin Hyperloop One
USA
Offering speeds that are two to three times faster than high-speed rail and on-demand experience with no stopping, hyperloop can reduce a 300km journey to under 20 minutes, smashing today’s traditional transportation boundaries. DP World and Virgin Hyperloop One have recently introduced DP World Cargospeed, which will support on-demand shipments by enabling ultra-fast, on-demand deliveries of high-priority goods via hyperloop. We will share how DP World Cargospeed will revolutionise shipping and logistics and reduce a four-day truck journey to 16 hours with costs closer to trucking.

Automating parcel handling using deep learning (AI)

Herbert ten Have
CEO
Fizyr BV
NETHERLANDS
Robotic handling of postal parcels used to be very hard due to the high variation in size, colour and shape of the carton boxes, plastic bags and many other objects. Double Amazon Picking winner Fizyr has developed algorithms to enable proper grasping of unknown parcels, even in bulk out of a roll cage, from small mailbox plastic bags up to 32kg boxes and bags.

Delivering operational efficiency through practical application of machine learning technology

Christian Edfjäll
Strategic system manager
PostNord Group AB
SWEDEN
Dave Woodward
Lockheed Martin
UK
The rise of e-commerce has seen a huge increase in the number of complex, hard-to-process mailpieces, particularly associated with items coming from the Far East. To tackle this problem, PostNord and Lockheed Martin have worked collaboratively to move innovative technologies from the laboratory to market quickly and economically. This presentation provides an insight into the rapid development and implementation of practical, flexible machine-learning-based solutions that have already proved themselves in a production environment. The presentation will describe the problem space, the approach that the team took, the technology involved and the benefits delivered.

Leveraging artificial intelligence (AI) in the last mile

Ziv Fass
CEO and co-founder
package.ai
ISRAEL
Artificial intelligence is on the verge of transforming the world of logistics, and nowhere is it more critical than in the resource-intensive last mile. Autonomous, intelligent software that manages the fleet while communicating with consumers and drivers, opens up amazing scenarios for consumer interactions and operational flexibility. For example, it can commit time-windows days in advance, and implement variable pricing schemes that boost revenue while keeping consumers and retailers happy. All while dramatically reducing back-office labour costs. In this talk, we will discuss the latest advances in AI, predictive algorithms and machine learning for last-mile logistics.

How robotics will be a key driver for e-commerce

Eddy Thans
CEO
Prime Vision BV
NETHERLANDS
It's a crucial question: "Why is robotics a key driver for e-commerce in the 2020s?" The question, "How will robotics be a key driver for e-commerce?" is much more straightforward. We can all imagine a future when a robot will deliver our mail or a drone will knock on our front door. Put another way: Will robotics be a key driver? Simple. The answer is yes. Definitely. But the bigger question is why robotics is a key driver for e-commerce.

Transform logistics processes with mobile barcode scanning and augmented reality

Samuel Mueller
CEO
Scandit
SWITZERLAND
Innovations in computer vision, machine learning and augmented reality (AR) are enabling logistics enterprises to streamline operations. Using smartphones, tablets, wearables, robots, drones and other platforms equipped with data capture software, logistics companies can easily locate, track and decode symbologies and other codes. AR enables guided picking and search and find, and automatically reveals errors that humans are likely to miss. Learn how mobile data capture with smart devices reduces labour costs, improves operational accuracy and efficiency, and offers substantially lower total cost of ownership than traditional scanners.

Toshiba robotics and image recognition systems for postal and logistics

Yuji Sakurai
Head of electronic systems operation
Toshiba Europe GmbH
GERMANY
In today's rapidly changing postal and logistics environment, postal and logistics operators are under considerable pressure to change business models, seek new revenues and adapt to differing product mixes. In response to this situation, Toshiba has introduced loading/unloading robots for postal and logistics operations. Toshiba will present image recognition and object grasping with pattern matching for variously shaped packets and parcels. Toshiba's image recognition capability is a unique advantage for picking technology. Other Toshiba product lines for the postal and logistics industries will also be introduced.

Starship delivery robots: Future? No, already commercial reality!

Hendrik Albers
Regional business manager - Central Europe
Starship Technologies
GERMANY
At Starship Technologies we believe our robots will revolutionise local delivery. Our engineering expertise and the experience of co-founding Skype enable us to make this a reality. With a combination of mobile technology, specially designed robots and a local hub system, we aim to make local delivery faster, smarter and more cost-efficient.

Autonomous heavy-duty eTrolleys navigating in hybrid indoor/outdoor operation

Erik Wilhelm
Lead data scientist
Kyburz Switzerland AG
SWITZERLAND
Autonomously driven vehicles will play a key role in delivery operations in the future, particularly in hybrid indoor/outdoor operation. Kyburz Switzerland AG – a well-established manufacturer of electric delivery vehicles – has launched its own brand of autonomous delivery vehicles based on its proven eTrolley chassis. In this presentation we will discuss the results of extensive real-world testing of autonomous systems capable of transporting heavy-duty loads up to 250kg in various mission scenarios. The vehicles are designed according to the principles of functional safety and relevant industrial quality norms.

Additional speakers will be announced shortly

Day 1: Monday 8 October

Room 4 The expanding financial services landscape
11:00 - 17:00

Postal companies with their extensive reach, trusted brand and wide network into rural communities are the ideal platform for providing new and expanded financial and payment services, to drive economic growth, enable greater financial inclusion and provide smarter remittance systems for migrant workers. New financial technology and mobile applications are accelerating the development of this market.

The need for post(bank)s to embrace digital financial solutions

Michel Stuijt
CEO
Eurogiro AS
DENMARK
In order for posts and postbanks to increase their revenue and profit, it is imperative that they embrace digital financial solutions geared towards the needs of their clients. In the presentation, trends, market developments, challenges and solutions will be presented, along with a suggested way forward.

Welcome to the first stock exchange in the postal world

Yannick Chevillon
CEO
Postal Stock Exchange
LUXEMBOURG
Postal Stock Exchange is the first real stock exchange in the postal business, with our 17 members of the Postal Operators Network (PostNL, Asendia, Royal Mail, DPAG, Austrian Post, etc.) and our database of 10,883 rates. On our postal operator-dedicated interface, you can buy or sell with all 17 operators. It is business by professionals, for professionals. Since starting one year ago, we have already processed around one million items a month worldwide, and our platform is growing by about 15% a month. It is free and virtuous. Welcome to Postal World 2.0.

Going beyond parcel delivery: financial services opportunities for postal organisations

Amir Wain
CEO
i2c Inc
USA
Consumers have embraced the digital economy that has caused disruption in the postal industry. Total mail volume has fallen by over 25% over the last decade, with the core mail business less than 50% of global industry revenue. Postal organisations need to transform their business models to stay relevant in this dynamic environment dominated by digital technologies and services. Revenue diversification strategies can transform the postal value proposition by expanding growth and revenue, giving postal organisations a unique opportunity to leverage existing consumer relationships, brands and distribution networks to deliver a new set of financial services and payments solutions.

Additional speakers will be announced shortly

Room 5 Exploring New Frontiers – Reshaping the Postal Industry
14:00 - 17:00

With the impact of digital disruption and emerging intelligent technologies, including autonomous vehicles, AI and blockchain, along with booming e-commerce market opportunities and wide scope for diversification, new frontiers are opening up for all players in the postal and logistics eco system. Leveraging network strengths, trust, brand and market reach, what new opportunities are opening up for traditional postal companies to explore new profitable and sustainable business? This new book, being published at Post Expo, includes contributions from 34 thought leaders from 22 countries around the world with their unique insights and perspectives on how this global industry sector is rapidly evolving and progressively being re-shaped. Come and hear some of the authors and discuss what is happening at the frontiers!

Room 6 Addressing: Innovation in a digital age
14:00 - 17:30

Addressing capability is a key strategic enabler for any delivery operator, especially with precision delivery to avoid ‘failed deliveries’ or attempted delivery to the wrong place. It is particularly challenging for emerging economies where formal ‘postcodes’ have not been developed. Even where postcodes exist they were largely created for internal sorting purposes rather than with the customer in mind. What new innovative ideas in this digital age can help to meet this challenge?

Location identification for digitised smart cities

Dmitri Moiseev
Co-founder and CEO
Naviaddress
CYPRUS
Addresses have historically been a pain point for individuals and businesses that have to deal with them regularly, but startups are out to change this across the developing world. Naviaddress is a digital addressing system being deployed onto the blockchain. It will provide people and businesses with freedom and the ability to create, obtain, own, lend and sell their digital addresses.

Digital Door Numbering (DDN) – a street and door numbering technology being implemented in India

Parikshith Reddy
Director
Zippr Pvt Ltd
INDIA
DDN is a patent-pending GIS-based solution that is being adopted across state and city governments in India as an alternative to the age-old addressing systems that do not account for rapid growth and redevelopment. DDN is a nine-character code that works as both a physical and digital ID for a door. It is built on the hierarchy of locality>street>building, enabling a unique address for every door and accounting for unplanned growth and enabling a singular format of addressing across a country/territory.

Presenting a native model of development the G-NAF project in Australia

Kaveh Dolati
Deputy director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
IRAN
Access to an exclusive and standard geo-referenced address will improve the quality of urban services in economic, social and environmental terms. In this regard, Australia has always been one of the pioneers of the G-NAF project. Hence in this thesis, after recognising G-NAF in Australia and other implemented successful cases, I investigated the present situation of addressing the premises in Iran; then, based on available documents and G-NAF expert opinions, the required primary components to implement the project were extracted, the importance and priority of final components were determined, and ultimately, the proposed model and its implementation method were submitted.

Addressing the unaddressed

Charles Prescott
executive director
Global Address Data Association
USA
Without an address, you don't exist. In the rush to develop e-commerce and to give every seller an online presence, we have lost sight of the need for an address. Some four billion people, half of the world, don't have one. And in the technological football scrum of digital GIS-based systems, we have lost sight of the efficiency of a street name and number address. The presentation will examine some of the solutions offered to 'make delivery easier and faster' and what they don't give us. Come and learn how you can contribute to solving this problem.

Global addressing and permission-based shipping to email, cell number, social ID

Santosh Gopal
CEO/founder
Ship2MyID
USA
We are exploring possibilities with UPU to fundamentally change the way addresses are created or managed. Current addressing challenges include: inability to ship without an address; privacy concerns in sharing addresses; changes of address; 50% of the world's population have improper addresses. This presentation will discuss the future of addressing in a digital or social world. Such platforms can allow shipping to any cell number, email, or social ID or GIS location. 100% privacy and control for consumers. No more issues related to changing addresses. Every deliverable location on Earth can be addressed. Empowers social commerce and fraud prevention, direct mailing ad cross-border shipping.

Additional speakers will be announced shortly

Day 2: Tuesday 9 October

Room 1 Strategic Directions
09:00 - 12:30

This session is developed in cooperation with the International Postal Corporation. The postal, parcels and logistics industry is in a perfect storm of digital disruption, with fast changing and growing markets in e-commerce, both domestic and cross-border, but with many different players, large and small, are also entering the market. At the same time as sector boundaries dissolve, there are new opportunities to diversify into other domains, with partnerships and collaboration. How much focus should be spent on shoring up core business compared with exploring new directions? What are the strategic options available? Hear from some of the business leaders and join the discussion.

Challenges and opportunities for posts: the path towards 2025

Holger Winklbauer
CEO
International Post Corporation
BELGIUM
Holger will look at the main challenges and opportunities for the postal sector deriving from the increasing digitisation of society and the emergence of new disruptive business models. Digitisation continues to drive the structural decline in traditional letter mail volume while boosting demand for lightweight e-commerce packets. Cross-border e-commerce is growing rapidly, with its global value forecast to increase from US$293bn in 2016 to US$1,067bn by 2021. Cross-border e-commerce is increasing at a more rapid pace than domestic e-commerce. Holger will outline how posts can best answer the needs of cross-border customers and e-retailers.

Korea Post's response to the fourth Industrial Revolution

Seong Ju Kang
President
Korea Post
KOREA
The presentation will review the fourth Industrial Revolution, and share Korea Post's experience and future strategy.

Trends of the postal and express delivery sector in China

Junshan Zeng
Director general
The Development and Research Center of State Post Bureau
CHINA
With a focus on the latest trends and characteristics of the development of the Chinese postal and express delivery industry, the speech will analyse what the prospects and changes in market demands in the postal and express delivery industry require of the sectoral supply, and how the industry responds, shifting its attention from speed to quality. This paper also deliberates on what China's development provides as impetus and resources for the global postal and express delivery industry, and how they are tapped and utilised to infuse dynamism in the sector.

Transformation of postal administrations

Carsten Leuters
Senior manager
KPMG AG
SWITZERLAND
Postal organisations in developing countries need to develop their services, products and organisations towards a modern approach to cover the challenges of declining mail volume while e-commerce increases rapidly. Government-owned organisations tend to move into more commercially orientated companies, but often they are unable to formulate a strategy and vision for how to meet growing customer demands and service obligations.

Universal postal industry as a real-time economy enabler

Margus Mägi
Head of strategic partnerships
Omniva
ESTONIA
The UPS providers can play a key role for society in the real-time economy era. For centuries, postal services providers have been trusted parties, and this is no different today. There is an opportunity to grow and ways to become valued partners for our customers. Digital commerce and e-governments are in need of third parties as trusted brokers for infologistics. What can the role of UPS be in the real-time economy era and what are the business opportunities?

Future Air Postal Accounts Settlement System

Frederic Leger
Director products, airport, passenger, cargo and security
IATA
SWITZERLAND
More than 100 years after the first airmail flight, airmail remains an important means of global communications. However, a lack of a standardised tools or a platform for the invoicing and settlement of charges between airlines and postal authorities is creating challenges. With support from the airlines, key postal operators, UPU and IPC, IATA is working in partnership with aviation and postal industry stakeholders to address these issues through the creation of PASS (Postal Accounts Settlement System). PASS will produce standard invoices for postal operators as well as automate invoicing and payment processes, facilitate the reconciliation process and enable online dispute resolution. PASS will provide a platform to enable the use of common standards and automate the large volumes of airlines' postal billings and settlements that today are processed bilaterally and largely manually, leading to multiple discrepancies, inefficiencies and higher costs. Airlines and postal operators will all benefit from common, standardised processes and an automated industry platform to assist billing and settlement of transactions. The presentation will discuss the evolution of digital finance, the current business model, the future business model and the benefit to the industry.

Additional speakers will be announced shortly

Room 1 Understanding Amazon means winning in the Last Mile
14:00 - 17:00

Is Amazon keeping you up at night? Are you trying to work out if Amazon is a threat or the biggest thing that could happen to your parcel network or business? Marek Różycki (Last Mile Experts) teams up with Ian Kerr (The Postal Hub) and draws upon his experience as Amazon VP Logistics Europe in this interactive workshop to help postal and parcel executives understand Amazon. Learn how Amazonian thinking can help your business work – or compete – with the world’s most successful e-commerce player.

Room 2 Regulation and Policy
14:00 - 17:00

In a wholly liberalized market in Europe and with traditional postal services in decline, what is the role for continuing regulation? Does the USO still have a purpose - or should it be re-defined or abandoned? Should the scope and remit of the postal sector be defined by politicians and law-makers of by the market?

When technology and regulations enable parcel and postal services

Jack Hamande
Chairman of the board
European Regulators Group for Postal Services
BELGIUM
The presentation will give an overview of the technology and regulations (European and global levels) evolution to the benefit of the users and the market players. How will regulators contribute to the new cross-border parcels directive? What will be the main challenges and opportunities to address with the new postal directive? How to promote a competitive EU postal single market? How to empower and protect end users? How to promote a sustainable provision of the universal service?

Reviewing the postal services directive by e-commerce sector

Maurits Bruggink
Secretary general
EMOTA, the e-commerce association
BELGIUM
We all anticipate the review of the European Postal Services Directive by the next European Commission starting the second half of 2019. What are the e-commerce sector's expectations of delivery in the next five years? Issues to be covered will include cross-border pricing, track and trace, VAT collection, packaging, best practices, imports from developing nations.

Room 2 Utilising drones in delivery, automation and logistics
09:00 - 12:30

Eye-catching and exciting applications of emerging intelligent technologies are autonomous vehicles, of which drones have been much hyped. Now they are being seriously tested in operational scenarios and being used in some specific environments. Autonomous road-borne vehicles, trolleys, delivery bots and self-driving cars are also on the verge of becoming important solutions to various logistics and delivery operational challenges. This session will explore a variety of ‘drone’ applications that could help the postal and courier industry cut costs, automate and monitor delivery and intralogistics operations.

Moderator

Richard Wishart
Delivery Management Ltd
UK

Presentation title/description will be announced shortly

Ian Ross
FAA representative to Western & Southern Europe, and Israel
Federal Aviation Administration
FRANCE

Interagency Supply Chain Group (ISG) supporting supply chain efforts using UAS technology

Sara De La Rosa
Unmanned aerial systems (UAS) coordinator
Interagency Supply Chain Group
USA
The Interagency Supply Chain Group (ISG) was established in 2014 to provide better-coordinated and more-effective support to country efforts to ensure sustainable access to high-quality essential health commodities. The group comprises 15 global agencies actively involved in supporting supply chain efforts across all disease areas: Bill and Melinda Gates Foundation, DFID, Global Affairs Canada, the Global Drug Facility, KfW, the Global Fund, Gavi, NORAD, UNDP, UNFPA, UNICEF, USAID, World Bank, the World Food Programme and the World Health Organization.

An action plan for making drone deliveries a reality

Dr Joe Polastre
Head of product, Altiscope
A3 by Airbus
USA
With innovative new aircraft and flight capabilities emerging, autonomous aircraft will soon be transporting people and cargo around the world. Integration of delivery organisations into the broader drone ecosystem requires a comprehensive blueprint – a roadmap to enable new kinds of delivery operations to flourish while ensuring the airspace of tomorrow remains as safe as it is today. Airbus, as one of the world's largest aircraft manufacturers, is focused on safely integrating cargo delivery drones and flying air taxis into our skies alongside today’s commercial aircraft. To take to the skies, delivery organisations will need drones with requisite capabilities, partnerships with airspace service providers to handle flight logistics and regulatory compliance, and planning to ensure operational safety. We’ll dive into this blueprint and show how widespread drone deliveries are within reach.

Unlocking the airspace: enabling the drone economy through regulatory innovation

Bill Goodwin
General counsel
AirMap
USA
The drone economy is growing quickly, as the public and private sectors begin to use drones for package delivery, inspection and public safety operations. What action is being taken by federal, state and local governments to prepare for drone use becoming a part of our daily lives? How will the regulatory environment shape the growth of the drone economy? Will regulations enable or stifle this emerging economy?

Developing a global framework for unmanned aviation

Philip Dawson
RPAS and UAS policy consultant
International Civil Aviation Organization
CANADA
The International Civil Aviation Organization (ICAO) is a Specialised Agency of the United Nations with a mandate to develop international standards that are binding on the 192 Member States. ICAO began working on standards for complex remotely piloted aircraft engaged in international navigation in controlled airspace over 10 years ago. More recently, it has been instructed to lead the harmonisation of national regulations for small unmanned aircraft systems (UAS) operating domestically. This presentation reviews ICAO's work developing a global framework for unmanned aviation, including small UA at low altitudes in urban environments, and anticipates challenges posed by international 'drone' delivery.

Drones in logistics operation

Grzegorz Urban
Director
PwC
POLAND
Experts from PwC analyse the possibilities of using drones in logistics and current implementations. It turns out that drones and robots will soon fill warehouse halls, partially displacing people. Logistics is struggling with a constant lack of employees. Drones can help logistics managers by reducing personnel-related problems. Stocktaking in the warehouse is manual, time-consuming and error-prone. Automating this process with the use of drones would eliminate human errors. Drones also provide numerous possibilities to improve work efficiency. Real implementation cases will be presented during this talk.

Critical commercial and industrial UAV applications with superior (heavy) payloads

Dr Michael Kronenberg
Chairman of the board
SwissDrones Operating AG
SWITZERLAND
SwissDrones, a UAV development company based in Switzerland, focuses on critical commercial and industrial UAV applications with superior payloads of up to 43kg (95 lb). Its flagship product, the SDO-50V2, offers autonomous and manual flight operations as well as flying out of sight. Such high possible payload allows carrying the highest standard of (multiple) sensors (e.g. lidar, SAR, hyperspectral) or physical goods. Several cases of addressable markets and real-life cases will be presented, ranging from UAV solutions in surveillance, surveilling (mapping), logistics and transport (focus) to rescue and agriculture.

Autonomous Swiss Post transport drones and their benefits for the medical sector

Andrea Marrazzo
Head of autonomous delivery
Swiss Post
SWITZERLAND
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND
In early 2015, talks held with various hospitals, blood-testing laboratories and doctors in Switzerland showed the inefficiency of logistics processes used within the medical and pharmaceutical sectors. Swiss Post has been solving these problems since March 2017 using a highly available, fast and cost-efficient on-demand transportation method: autonomous transport drones. These automated devices fly at around 72km/h as the crow flies to carry urgently required medical goods quickly, cost-effectively and flexibly from A to B, thereby leading to savings of up to 80% in transport time and costs.

Delivery drones: ready for take-off

Lukas Wrede
Founder
Skycart
USA
Delivery drones will change the way goods are shipped. After years in stealth mode, commercial drones will finally take off and offer companies new opportunities like fast shipments and efficient operation. What does it take to set up a drone operation for your business or municipality, which participants are involved, when will we see delivery drones in the sky and what are typical application areas? Skycart is one of the industry's leaders for delivery drones, developing solutions with partners including MHP for companies in the healthcare, postal and retail sectors.

Autonomy-as-a-Service – integrating different drones to create robust autonomous fleets

Nicholas Zylberglajt
COO
Unmanned Life
UK
Autonomy-as-a-Service is the provisioning and management of an on-demand, scalable, flexible and agile autonomous workforce, composed of fleets of different types of drones, robots and IoT devices working together to deliver Industry 4.0 solutions. The integration of various robot types (aerial, ground, hybrid) with a variety of capabilities creates robust autonomous fleets, in conjunction with other IoT devices and hardware, powering their deployment over the cloud via a single management interface both indoors and outdoors, with or without GPS, over wi-fi, 4G LTE or 5G.

Home – the last-mile end-point

Brandon Pargoe
Founder and president
Drone Delivery Systems
USA
AirBox Technologies offers secure autonomous package delivery via a smart receptacle that receives packages by truck or drone.

Room 3 PostalPitch & Startup Day
09:30 - 17:00

In this session Postal Innovation Platform (PIP) and Post-Expo stage a start-up innovation jury, in which start-ups present their products and solutions with a unique value proposition that will have the potential to change the postal and logistics market or even create a new market. Delegates will have the opportunity to learn about those innovations developed by start-ups in a unique setting, with start-ups getting 5 minutes to present their innovation and a jury discussing with them for another 5 minutes. This will allow delegates to hear about many start-up innovations in one condensed format, with a jury analyzing the value and potential of those innovations. At the end of the session, the jury will select the start-up which offers a product or solution that corresponds best to the award criteria. This start-up will receive an award during the Post-Expo award ceremony. The award-winning start-up will receive the start-up innovation award and will get substantial visibility through two important postal & logistics publications, Postal & Parcel Technology International Journal as well as the Postal Industry Newsletter. In addition, the award-winning start- up will get a unique opportunity to present its product or solution to the experts of Swiss Post.

Introduction and Welcome

Keynote Presentation

Mattia Crespi
Institute for the Future (IFTF)
ITALY

Panel Discussion: Partnership models between start-ups & the postal/logistics companies

Postal and logistics companies have to be innovative, agile and develop services and solutions that correspond to the ever changing demands of their customers. It becomes increasingly important to survey the markets for new technologies and innovative solutions and to identify startups that can provide them. The panel will discuss the importance of startups for the postal and logistics sector, what successful cooperation models look like as well as venture opportunities for the postal and logistics sector.
Robert B Buhler
Global managing director - post and parcel industry
Accenture
USA
Olaf Klargaard
Group innovation director
DPD
FRANCE
Karlijn Krol
Startup scout
PostNL
NETHERLANDS
Janick Mischler
Programme manager autonomous delivery
Swiss Post
SWITZERLAND

Pitching Session One

In this session 5 startups will pitch to the Jury.

Pitching Session Two

In this session 4 startups will pitch to the Jury.

Panel Discussion: Paving the way for new technologies | public & regulatory challenges

New technologies and trends shape the developments in the postal market. Drones, autonomous solutions, block chain, digitization, crowd-delivery are only a few examples of those new trends and technologies. However, there are risks and challenges involved, including security concerns or legal and regulatory questions. What is needed to cope with those challenges? What framework is needed to give postal and logistics companies as well as their customers security and clear rules? Will the current approaches from the public side create an environment in which those technologies can flourish for the benefit of all?
Matthias Finger
Professor
Ecole Polytechnique Fédérale de Lausanne (EPFL)
SWITZERLAND
Elmar Toime
Chairman
Postea Group
UK
David C Williams
Schar School of Public Policy and Government, George Mason University
USA
Juan José Montero
Universidad Nacional de Educación a Distancia (UNED) & European University Institute (EUI)
SPAIN

Pitching Session Three

In this session 6 startups will pitch to the Jury.

Room 4 Innovation and options in the last mile
14:00 - 17:00

Innovation and options in the last mile E-commerce volumes still grow, and last mile operations have become the main battle ground, but also opportunity for innovation, in parcel delivery. The big challenge is to provide a wide range of delivery options - including PUDO, lockers, On demand or customized delivery by appointment, home delivery, precision quality, same day, delivery of food and perishable items - at a very low price, in the face of strong competition and with extremely demanding customers, both e-tailers and recipients. What kind of innovative and cost-effective solutions can postal and parcel companies use to meet this massive challenge?

Reinventing last-mile deliveries

Daniel Laury
CEO
Udelv
USA
Udelv has created a custom-made vehicle that has never been seen before. It is a first-of-its-kind vehicle that is entirely focused on closing the gap to fully driverless delivery applications. Udelv is positioned to revolutionise transportation. It took e-commerce nearly 20 years to achieve 9% of total retail sales; experts predict that it will take less than 10 years to achieve 40%. There are six million last-mile delivery vehicles on US roads today; how many more will that be globally by 2026? Udelv is making history today by reinventing last-mile deliveries.

Solving last mile with crowd

Ari Kestin
CEO
Nimber
SWITZERLAND
Delivery to the home, the last mile, is one of the most challenging aspect of logistics. By 2022 it is estimated that over 20% of all non-grocery retail revenue in the EU will come from online, and many of these purchases will be delivered to the home. Nimber is building a last-mile delivery network to solve the challenge of delivering to the home, replacing and complementing incumbent solutions.

How Swiss Post achieved last-mile cost reduction through dynamic routing

Bastian Schilling
Marketing and project manager
GIRO
CANADA
Luc Demierre
Solution designer
Post CH AG
SWITZERLAND
Challenged by increasing demand for same-day delivery and the need to include mail-item pick-up and delivery orders in last-mile operations, Swiss Post responded by implementing dynamic-routing solutions to achieve operational efficiency. Costs were reduced by 6% for evening deliveries and 18% for Saturday deliveries within the first year of deployment. Unifying planning processes and ensuring that the routing software met the complex operational requirements were key success factors. The presentation will outline the project approach, as well as sharing results and lessons learned.

myRENZbox – secure and safe

Stefan Würtemberger
Chief digital officer
Renz Service GmbH
GERMANY
The myRENZbox solution is a parcel box system that offers an open platform for all parcel service providers to enable customers to receive and send parcels from home. This platform gives parcel service providers the ability to integrate their individual delivery processes into the platform according to their requirements. In addition, Renz Service also covers all requirements for intralogistics and click-and-collect customers. This is offered throughout Europe.

Last mile – parcel lockers are part of the solution

Ralf-Hermann Brauer
Sales director
SNBC Europe BV
NETHERLANDS
Parcel lockers are the best way to offer 24/7 service (based on experience in the Chinese market). The presentation will outline where to place a parcel locker, and who should have access. It will also discuss small sorting solutions to prepare the parcels for the courier.

Additional speakers will be announced shortly

Room 6 Digital Innovation
14:00 - 17:00

In the digitally dominated business environment how can emerging digital technologies and smarter use of big data enable postal and parcel operators to innovate in every aspect of internal business operations and processes as well as providing new ways to interface with customers and suppliers. How can vast amounts of data be analysed for better insight and decision making? How can they make use of the IOT opportunities to improve their operations?

The customer-centric post

Pauline Kenna
Director of digital services
Escher Group
IRELAND
This presentation will focus on how digital innovations, e-commerce and CX are changing how consumers interact with postal operators. Posts are going through a time of change that is being led by consumers. In this presentation we will explore how posts can not only meet but get ahead of these changes. Posts can use digital tools to become customer-centric businesses.

Doing digital transformation without the buzzword bingo

Monika Plum
Business development and public affairs
Francotyp-Postalia Holding AG
GERMANY
Valerio Neri
Senior product manager
Francotyp-Postalia Holding AG
GERMANY
Digital transformation of communication and processes is not a one-time-only change, but a continuous process. Surveys have shown that companies – especially SMEs – are somehow reluctant about this transition. What are the key challenges – both internal and external? We will identify key influencing factors for successful transformation. Starting with ourselves and on the basis of customer cases, we will show how challenges can be mastered and how different roads can lead to (process) digitisation. Involvement of key users, ease of use, provable efficiency gains and seamless integration in existing processes are key success factors.

Taking complexity out of shipping

Christoph Stehmann
Executive vice president, international, SMB solutions
Pitney Bowes Deutschland GmbH
GERMANY
There is growing complexity in shipping and mailing operations, from sending parcels and fulfilling orders to bills and statements. In addition to the increasing complexities of changing rates, multiple carriers, real-time tracking and new regulations, small and medium businesses are struggling to connect physical processes with growing digital functions. Today, almost all physical sending, including parcels, is digitally initiated and tracked electronically in real time across desktop, laptop and mobile devices. The good news is new technology and cloud-based solutions are becoming available to integrate physical and digital experiences and simplify processes on one platform. Learn how to send intelligently without the need for a PhD in shipping and mailing.

Retrofit your mailbox network with smart IoT modules

Pero Juric
CTO
Swiss Innovation Lab AG
SWITZERLAND
The latest IoT technologies – such as low-power sensors, e-paper displays and network connectivity in combination with powerful batteries – make it easier and more economical for postal organisations to optimise and maximise their mailbox networks. By adding smart IoT modules, existing mailboxes can easily be retrofitted to become smart connected mailboxes and thus improve operational efficiencies and provide better and newer products, services and revenues as well as enhance customer experience. The presentation will provide examples of smart connected mailbox reference implementations, covering their different use cases and drivers as well as technology in place.

Digital logistics – enabling the rise of global e-commerce

Kushal Nahata
CEO and co-founder
FarEye
INDIA
The European e-commerce industry will be worth €800bn by 2020. About 69% of European online buyers face problems with product ?deliveries. Therefore, it is critical for e-commerce companies to deploy a digital logistics platform that enables ?services such as parcel shop and locker deliveries, ?enhances customer experience by providing ETA and live tracking,? ?and empowers managers to evaluate performance based on real-time ?customer feedback using a delivery happiness dashboard. ?FarEye is enabling the digital logistics of over 100 clients globally. ?In this presentation,? the company? will elaborate on how a ?carrier-agnostic SaaS platform ?increases revenue, enhances customer experience and improves operational efficiency.

Innovation at Magyar Posta

András Táncsics
Strategic director
Magyar Posta
HUNGARY
How can new technologies shake up the current operation of a company? Creating new partnerships involving new industries are opportunities for the Hungarian Post, and we are happy to open our doors even wider for the whole innovation and startup ecosystem. The presentation shows various technological, strategic and cultural components that can increase the probability of successful technology and partnership implementation in a broader sense within the overall digitisation procedure. The presentation focuses on the possibilities that have emerged out of the evolution of a regional innovation ecosystem. By creating a sustainable basis for innovation, those possibilities provide long-term technological and business solutions for the Hungarian Post.

Additional speakers will be added shortly

Day 3: Wednesday 10 October

Room 1 World Postal Business Forum
09:00 - 17:00

Organised by the Universal Postal Union is a key highlight of the Post Expo 2018. The session attracts the CEOs and senior management from Postal Operators around the world.

Postal operators in an age of growing personal data privacy regulation

The European Union’s General Data Protection Regulation sets new standards for personal data privacy regulation. Is the rest of the world about to follow? Panelists discuss the implications of the growing demand for personal data privacy. Given the trusted position of posts, and the vast amounts of data they hold, what does the future hold for postal operators and their plans for e-commerce growth?

Data driven solutions for dangerous and prohibited goods.

Posts traditionally work hard to prevent the movement of dangerous goods and have contributed to the security of postal workers, as well as the wider society. But concerns exist about the movement of deadly opioids and other related substances, as well as endangered wildlife products. How can these movements be stopped? What are the data driven solutions (for example, data mining and machine learning) for postal operators and their partners in the logistics business.

Special Invitation Postal Communications Symposium

Recent years have been a public relations challenge for the postal sector. Controversies over remuneration rates and accusations over the delivery of prohibited goods have been splashed across newspaper front pages. All of this comes at a time when Posts everywhere are undergoing profound change. Participants will receive world-class advice on how to change negatives into bright opportunities.

Day 4: Thursday 11 October

Room 1 The challenges and opportunities for E-Commerce, domestic and cross-border
09:00 - 17:00

E-commerce continues to grow strongly in all countries – how can postal companies exploit the opportunities and expand their services to provide solutions across the whole value chain? In the global market economy, the potential for rapid growth in cross-border trade can be hampered by friction caused by customs requirements, unclear landing costs, difficulties with track and trace, returns and patchy customer service. What are the opportunities for improving international co-operation, regulation and inter-operability of track trace and labelling systems?

Improving the service level in cross-border e-commerce

Lemuel Silva
Head of e-commerce, parcels and international business
Correios (Brazilian Post)
BRAZIL
Cross-border e-commerce has grown incredibly quickly, and the postal industry must increase the service level. The traditional UPU small package has not been enough. New logistics models and new customer-centric features are mandatory to keep up.

How technology helps a post office process one billion shipments

Amine Khechfé
Chief strategy officer/co-founder Endicia
Stamps.com/Endicia
USA
A case study to demonstrate the successful cooperation between postal operators and a Silicon Valley technology company. We will highlight our achievement with two postal operators, the United States Postal Service and France’s La Poste. The presentation will dive into the enablement power of a technology platform that serves merchants of all sizes, while at the same time offering connectivity to solution providers to deliver a comprehensive and successful e-commerce ecosystem with a postal operator as its primary carrier.

E-commerce exports by micro-entrepreneurs: unlocking new growth potential

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post
UKRAINE
In the absence of major local e-commerce exporters, Ukraine Post launched a number of innovative initiatives targeting small players and secured >30% annual growth in e-commerce exports. The presentation will detail some concrete projects that the postal operator has initiated to build up its cross-border customer base and help it grow: E-Export School for micro-entrepreneurs, simplified online shipment processing, kickstarter programme for aspiring exporters, etc. The presentation will be full of practical tips that can be applied across markets.

The longest mile – the gap between industry and consumer

Nina Ballantyne
Post policy manager
Citizens Advice Scotland
UK
Who does the post and courier industry work for? Your big business clients? Your e-retail partners? Or the consumer – the person on the doorstep, in the office, at the delivery point, eagerly anticipating the arrival of their item? Citizens Advice Scotland is the statutory advocate for postal service consumers in Scotland. We want to share our insight so that industry can better anticipate and respond to consumer needs. Using research from across the UK, we'll look at consumer habits and expectations, and ask some hard questions about what this might mean for industry.

From push to pull sortation

Rob Qualm
Market director parcel
Vanderlande
NETHERLANDS
E-commerce remains one of the main drivers behind the movement of packages globally. People expect multiple delivery options, and flexible and time-specific deliveries. In addition, the volume of returns is increasing. These developments mean that distribution companies are facing a number of challenges in meeting their fulfilment promises. Goods received from the shipper that cannot be delivered directly must be kept at a specific location, which means that storage in the last mile is becoming a key issue for parcel and warehouse companies.

Cross -border e-commerce

Mark Harrison
Head of markets
IPC
BELGIUM
The scope and focus of this presentation is to be confirmed

Automated parcel sorting and handling

Massimiliano Fochetti
Chief sales officer
Fives Intralogistics SpA
ITALY
Aimed at supporting postal and courier operators in their business growth, Fives offers innovative sortation solutions to optimise operations inside large hubs as well as small depots. In response to customers' demands for more flexibility, Fives' automated systems have enabled major operators in the parcel industry to manage unpredictable flows, different product mixes and 'difficult items' while increasing throughput and efficiency.

Growth through international operations

Mandy Deakin-Snell
Director of international operations
DPD UK
UK
DPD has been and is continuously developing its international parcel business by optimising all related processes. With e-commerce in mind, customs processes for all the parcels is an important factor. Under the guidance of Mandy Deakin-Snell, DPD built its business revenue from £14m in 2002 to £200m in 2017, taking care of all the parcels of great international retail brands.

Cross-border delivery – challenges and regulation, impact of Brexit

George Weidinger
CEO
Swiss Mail Solutions
SWITZERLAND
On one hand, e-commerce – especially cross-border e-commerce – secures the business of postal and parcel organisations. On the other hand, it jeopardises local retailers. The majority of retailers are not prepared to compete with large e-commerce sellers or Asian e-commerce providers. The task of politics is to allow international trade but at the same to protect local retailers. How to achieve this goal and allow consumers to choose where to purchase is one of the future challenges. Will there be an overall EU solution, and where will the UK be in future?

How to address roadblocks hindering last-mile delivery in Africa

Ousmane Fouty Diop
Founder and CEO
e-Kaza
FRANCE
Unaddressable districts, lack of infrastructure and traffic problems don’t permit convenient delivery services. In a growing African economy with rapid urbanisation coupled with fast population growth, the demand to have easier access to goods is enormous and e-commerce is booming. The challenge in Africa is to connect African people across the continent to facilitate access to goods from any corner of the world. e-Kaza solves the problem of last-mile delivery in African districts with an innovative solution: a network of delivery points filled with parcel lockers connected to a digital platform.

E-commerce in the Middle East

Amro Farag
Finance consultant
Saudi Post
SAUDI ARABIA
Amro will present a white paper on a survey of business leaders regarding their knowledge and weight business opportunities in 2018 in eight categories including e-comm, IOT, AI, BD and 5G.

How to drive customer loyalty through an enhanced returns experience

Al Gerrie
CEO
ZigZag Global
UK
ZigZag is helping retailers such as Arcadia and Selfridges cut the cost of a return by as much as 57%. It has cut journey times by 65%, and refund times down from two weeks to 48 hours. ZigZag has also helped reduce the number of calls into customer services to 40% due to the reduction in refund times. Al will talk through a successful case study of a UK retailer as it transitioned to free returns and a digital returns platform.

Intervale's platform: easy access to DFS for post’s clients

Dr Oleg Tsvilodub
Business development manager
Intervale
RUSSIA
Intervale's platform allows the post to offer its clients DFS, mobile app and USSD channels to support payments and remittances as well as traditional post services. DFS provides an additional revenue source from the existing customer base, and a basis for future e-commerce growth. The presentation will analyse business cases of DFS launches based on the platform by posts of CIS countries.

Cultural transformation – five big misunderstandings

Carsten Siebe
Owner
Focus Four Management Advisors GmbH
GERMANY
The speech will deal with the importance of corporate culture for a successful digital transformation in the postal and parcel industry. It will look at benchmarks in the e-commerce sphere and elaborate on the five biggest misunderstandings when dealing with cultural transformation. For example: successful cultural transformation without change – establishing a new culture requires consistent change and a new leadership assessment across all levels.

Taking e-commerce to remote areas

Firoze Hussain
Vice president
Delhivery Pvt Ltd
INDIA
We all know that the huge opportunity in e-commerce lies in the remotest areas of Tier 3 and 4 cities that do not have malls or branded shops. To take e-commerce to these corners, with value-added services like COD (cash on delivery) and RVP (reverse pickups) and faster delivery, network analysis is key to provide optimal service at low cost.

Room 3 Sustainability and urban congestion
09:00 - 12:30

Sustainability challenges are everywhere, including urban congestion in cities with impending vehicle restrictions, the drive to reduce negative environmental impact of emissions but also, more widely of making better use of limited resources, especially energy. Many new opportunities are available to improve business sustainability including reducing emissions and electrification of vehicle fleets. Sustainability strategies can also include the circular economy which is better for business and for the planet. Also, corporate social responsibility for society and finally sustainable business models and to ensure continued provision of work opportunities. All require industry players to work together and collaborate with each other, with stakeholders, customers and suppliers.

Lifecycle analysis of e-vehicles in real postal service

Martin Kyburz
CEO / owner
Kyburz Switzerland AG
SWITZERLAND
Postal delivery has to face the challenge of growing delivery volumes with higher environmental restrictions, especially in city areas. In this presentation we will cast a light on ingenious electrical transport vehicles as one key element of future last-mile delivery. We will discuss the whole lifecycle of such vehicles, including energy- and time-saving issues as well as the impact on working conditions during the 'delivery life' of the vehicles, but also the grey energy of production and second life or recycling issues at the end of the vehicle’s lifetime.

Making urban last-mile delivery smarter

Frank van Os
Co-founder and CCO
Smartmile
NETHERLANDS
The current urban delivery model with multiple couriers in cities is not sustainable: consumers have no control over where and when they receive their parcels, and are missing deliveries; couriers face high costs through failed deliveries, traffic and urban regulation; webshops face unhappy customers because of poor delivery service; cities get congested and polluted by many delivery vans. Smartmile is a cloud-based software platform, connecting automated parcel terminals to any online buyer, courier or retailer. Through this, Smartmile creates an open and shared urban delivery network that makes delivery more efficient, convenient and sustainable.

Who pays? The contractual realities of city logistics

Wolfgang Beecken
Managing director
First Mile - Innovative Stadt-Logistik
GERMANY
The presentation will discuss the role of the retail trade, and how a vendor-neutral last mile can be financed. It will be illustrated with examples from Nijmegen, Holland.

Training programme to build capacity of all postal employees

Ravindra Gunarathne
Director (training)
Sri Lanka Postal Department
SRI LANKA
This programme aims to develop skills and knowledge by using adult training methods and changing the attitudes to transformation within the Sri Lanka Postal Department . It will continue via five paths, including human resource development, postal network rehabilitation, new changes in mail circulation of the country and improvements in services diversification. Modern technology and new innovations will be heavily used during these modifications. This presentation will explain how this programme can use new technology and innovations to transform a developing country as well as a developed one.

Additional speakers will be announced shortly

Room 4 Crisis Communication Workshop (hosted by the UPU)

Crises come in all shapes and sizes, but they pose particular challenges for large organisations like postal operators, who rely on their brand and reputation for the success of their activities. This workshop with one of the world’s most experienced communicators will show postal operators how to handle a crisis and continue to shape a positive message. POST

Room 5 Logistics and supply chain opportunities
09:00 - 12:30

The postal industry is no longer just about the traditional postal pipeline. Increasingly, with more parcel and courier/express operations, the sector is embracing wider logistics and supply chain opportunities as sectors converge. How are operational processes and the ‘postal value chain’ developing to reflect this and what new competencies and technologies are available to improve materials handling, transport operations and other logistics challenges.

The challenges to the postal value chain

Jacob Johnsen
CEO
Ipostes
DENMARK
Autonomous pickup and delivery robots, lights-out sorting centres, self-driving trucks and more: where do these changes to the postal flow leave senders, recipients and postal operators? The role of the designated operator, including UPU membership and a service obligation from regulators, will see dramatic changes. Jacob Johnsen examines the effects of a fragmented value chain when exposed to increased automation and constant innovation, and sees the effects on the postal service, its users and map scenarios for postal services of the future.

To be confirmed

Peer Bentzen
EVP business development
DeutschePost DHL Group
GERMANY

Real-time visibility: connecting sender and receiver in the value chain

Martin Starup
Senior business development executive
Lyngsoe Systems
DENMARK
Customers of postal businesses are increasingly demanding value-adding services. Not only in the areas of price, quality and performance, but also when it comes to protection of the customers’ business. The solution to this challenge is real-time tracking on the item level to ensure shipments are delivered on time at the right location. Enhanced real-time visibility in the supply chain between sender and receiver is about utilising and improving what you already do, to meet customers’ demands while enabling new revenue streams. Learn more about enhanced real-time visibility during Lyngsoe Systems’ presentation and experience the true value through a customer use case.

To be confirmed

Marcio Artiaga De A. Castro
Associate director
Odgers Interim Brasil
BRAZIL

Rising constraints for parcel delivery: IT strategies for 2025

Michael Linke
Chief architect M/L
Deutsche Telekom AG / T-Systems
GERMANY
E-commerce has dramatically changed shopping behaviour in major parts of the world. Parcel volumes continue to grow year by year and are approaching maximum capacities in terms of what customers are willing to pay, or what the logistics chain can reasonably handle. Ideas like urban consolidation centres, city taxes and drone delivery are emerging to tackle these challenges. This talk draws a big picture of how the IT departments of CEP organisations could find technological and process-related answers to these issues.

Shippers are insourcing logistics – how do you respond?

Anders Tormod
General manager
PocketMobile Communication AB
SWEDEN
Delivery is a strategic area and an integrated part of the e-commerce offering. Consumers are demanding vast flexibility and service, yet their willingness to pay is low. To control cost and secure customer experience, more and more shippers are building their own logistics capabilities. The result shortcuts the traditional logistics service providers. As a logistics service provider, how do you stay relevant and compete on behalf of your customers, not against your customers? The presentation will address three key pillars: end-customer engagement, employee engagement and the ongoing service (r)evolution.

several additional speakers will be added shortly

Room 6 Intelligent technologies
09:00 - 17:00

How are emerging leading-edge intelligent technologies beginning to provide solutions that could transform parcel and letter operations such as sorting, storage and delivery? How can smart AI controlled systems, advanced automation including the use of robotics and autonomous vehicles increase efficiency, improve customised services and reduce costs? How can the complexity of optimization, sequencing and time critical logistics be addressed using the latest smart technology solutions?

Moderator

Richard Wishart
Delivery Management Ltd
UK

On-demand logistics with hyperloop

YJ Fischer
Senior international business development lead
Virgin Hyperloop One
USA
Offering speeds that are two to three times faster than high-speed rail and on-demand experience with no stopping, hyperloop can reduce a 300km journey to under 20 minutes, smashing today’s traditional transportation boundaries. DP World and Virgin Hyperloop One have recently introduced DP World Cargospeed, which will support on-demand shipments by enabling ultra-fast, on-demand deliveries of high-priority goods via hyperloop. We will share how DP World Cargospeed will revolutionise shipping and logistics and reduce a four-day truck journey to 16 hours with costs closer to trucking.

Automating parcel handling using deep learning (AI)

Herbert ten Have
CEO
Fizyr BV
NETHERLANDS
Robotic handling of postal parcels used to be very hard due to the high variation in size, colour and shape of the carton boxes, plastic bags and many other objects. Double Amazon Picking winner Fizyr has developed algorithms to enable proper grasping of unknown parcels, even in bulk out of a roll cage, from small mailbox plastic bags up to 32kg boxes and bags.

Delivering operational efficiency through practical application of machine learning technology

Christian Edfjäll
Strategic system manager
PostNord Group AB
SWEDEN
Dave Woodward
Lockheed Martin
UK
The rise of e-commerce has seen a huge increase in the number of complex, hard-to-process mailpieces, particularly associated with items coming from the Far East. To tackle this problem, PostNord and Lockheed Martin have worked collaboratively to move innovative technologies from the laboratory to market quickly and economically. This presentation provides an insight into the rapid development and implementation of practical, flexible machine-learning-based solutions that have already proved themselves in a production environment. The presentation will describe the problem space, the approach that the team took, the technology involved and the benefits delivered.

Leveraging artificial intelligence (AI) in the last mile

Ziv Fass
CEO and co-founder
package.ai
ISRAEL
Artificial intelligence is on the verge of transforming the world of logistics, and nowhere is it more critical than in the resource-intensive last mile. Autonomous, intelligent software that manages the fleet while communicating with consumers and drivers, opens up amazing scenarios for consumer interactions and operational flexibility. For example, it can commit time-windows days in advance, and implement variable pricing schemes that boost revenue while keeping consumers and retailers happy. All while dramatically reducing back-office labour costs. In this talk, we will discuss the latest advances in AI, predictive algorithms and machine learning for last-mile logistics.

How robotics will be a key driver for e-commerce

Eddy Thans
CEO
Prime Vision BV
NETHERLANDS
It's a crucial question: "Why is robotics a key driver for e-commerce in the 2020s?" The question, "How will robotics be a key driver for e-commerce?" is much more straightforward. We can all imagine a future when a robot will deliver our mail or a drone will knock on our front door. Put another way: Will robotics be a key driver? Simple. The answer is yes. Definitely. But the bigger question is why robotics is a key driver for e-commerce.

Transform logistics processes with mobile barcode scanning and augmented reality

Samuel Mueller
CEO
Scandit
SWITZERLAND
Innovations in computer vision, machine learning and augmented reality (AR) are enabling logistics enterprises to streamline operations. Using smartphones, tablets, wearables, robots, drones and other platforms equipped with data capture software, logistics companies can easily locate, track and decode symbologies and other codes. AR enables guided picking and search and find, and automatically reveals errors that humans are likely to miss. Learn how mobile data capture with smart devices reduces labour costs, improves operational accuracy and efficiency, and offers substantially lower total cost of ownership than traditional scanners.

Toshiba robotics and image recognition systems for postal and logistics

Yuji Sakurai
Head of electronic systems operation
Toshiba Europe GmbH
GERMANY
In today's rapidly changing postal and logistics environment, postal and logistics operators are under considerable pressure to change business models, seek new revenues and adapt to differing product mixes. In response to this situation, Toshiba has introduced loading/unloading robots for postal and logistics operations. Toshiba will present image recognition and object grasping with pattern matching for variously shaped packets and parcels. Toshiba's image recognition capability is a unique advantage for picking technology. Other Toshiba product lines for the postal and logistics industries will also be introduced.

Starship delivery robots: Future? No, already commercial reality!

Hendrik Albers
Regional business manager - Central Europe
Starship Technologies
GERMANY
At Starship Technologies we believe our robots will revolutionise local delivery. Our engineering expertise and the experience of co-founding Skype enable us to make this a reality. With a combination of mobile technology, specially designed robots and a local hub system, we aim to make local delivery faster, smarter and more cost-efficient.

Autonomous heavy-duty eTrolleys navigating in hybrid indoor/outdoor operation

Erik Wilhelm
Lead data scientist
Kyburz Switzerland AG
SWITZERLAND
Autonomously driven vehicles will play a key role in delivery operations in the future, particularly in hybrid indoor/outdoor operation. Kyburz Switzerland AG – a well-established manufacturer of electric delivery vehicles – has launched its own brand of autonomous delivery vehicles based on its proven eTrolley chassis. In this presentation we will discuss the results of extensive real-world testing of autonomous systems capable of transporting heavy-duty loads up to 250kg in various mission scenarios. The vehicles are designed according to the principles of functional safety and relevant industrial quality norms.

Additional speakers will be announced shortly


Please Note: This conference programme may be subject to change

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Future Show: POST-EXPO 2019, 1-3 October 2019, Hall 8, RAI Amsterdam, The Netherlands