e-Commerce is now one of the most important growth areas in postal services. The various stakeholders of the postal sector, including governments, posts and technology providers, are realising the opportunities of adapting the physical delivery network of the posts to the needs of the new e-Commerce customers. Although e-Commerce undoubtedly offers strong growth prospects, including increased postal traffic and new product development, there are also barriers to success that need to be overcome. This special introductory forum session will consider and analyse the current e-Commerce boom from multiple industry and sector perspectives.
Posts of the world are changing their businesses to adapt to the new realities of the postal sector. Some are fully embracing the digital world, some are concentrating on revamping traditional physical services, others are investing heavily in financial services, all to ensure the sustainability of their businesses. The emphasis is now on developing business models to fit the environment of the current decade. The traditional CEO Forum at POST-EXPO will again feature chief and top executives from posts, who will give their insights into the changes taking place in the sector and tell the audience how they are mastering the future for their companies.
‘Innovate in order to succeed’ is a key imperative for postal sector companies in today’s environment. The strategic need to innovate in the postal sector is driven by several factors, including maintaining competitive advantage and the quickly evolving digital space. But it is one thing to recognise and accept that innovation is a strategic imperative and another to master it successfully. This session will explore the options for innovation, which could include new products and services, process efficiency, increased productivity and more effective customer interaction. Many posts are already innovation-orientated, others may be lacking the confidence to do it or do not have the know-how. An expert panel drawn from posts and other sector companies and organisations will share their knowledge and debate this key issue.
The development of the digital economy has stimulated the need for posts to add to their product and service offerings by developing postal digital services. However, the pace, scope and degree of success differ among countries, regions and within markets. Until recently a comprehensive and accurate body of information on the types of services offered, and their impact on company fortunes, was missing. Fortunately this situation is changing and we are now beginning to understand and appreciate the development of digital postal business, its value and the possible future trends. In this session experts from various regions of the world will give their perspectives on the trends in development of postal digital business, inform the audience on what investments have been made, to what effect, and how posts may integrate their business into the digital future.
A special session looking at the transformation and innovation in the post office
e-Commerce is now one of the most important growth areas in postal services. The various stakeholders of the postal sector, including governments, posts and technology providers, are realising the opportunities of adapting the physical delivery network of the posts to the needs of the new e-Commerce customers. Although e-Commerce undoubtedly offers strong growth prospects, including increased postal traffic and new product development, there are also barriers to success that need to be overcome. This special introductory forum session will consider and analyse the current e-Commerce boom from multiple industry and sector perspectives.
Posts of the world are changing their businesses to adapt to the new realities of the postal sector. Some are fully embracing the digital world, some are concentrating on revamping traditional physical services, others are investing heavily in financial services, all to ensure the sustainability of their businesses. The emphasis is now on developing business models to fit the environment of the current decade. The traditional CEO Forum at POST-EXPO will again feature chief and top executives from posts, who will give their insights into the changes taking place in the sector and tell the audience how they are mastering the future for their companies.
‘Innovate in order to succeed’ is a key imperative for postal sector companies in today’s environment. The strategic need to innovate in the postal sector is driven by several factors, including maintaining competitive advantage and the quickly evolving digital space. But it is one thing to recognise and accept that innovation is a strategic imperative and another to master it successfully. This session will explore the options for innovation, which could include new products and services, process efficiency, increased productivity and more effective customer interaction. Many posts are already innovation-orientated, others may be lacking the confidence to do it or do not have the know-how. An expert panel drawn from posts and other sector companies and organisations will share their knowledge and debate this key issue.
The development of the digital economy has stimulated the need for posts to add to their product and service offerings by developing postal digital services. However, the pace, scope and degree of success differ among countries, regions and within markets. Until recently a comprehensive and accurate body of information on the types of services offered, and their impact on company fortunes, was missing. Fortunately this situation is changing and we are now beginning to understand and appreciate the development of digital postal business, its value and the possible future trends. In this session experts from various regions of the world will give their perspectives on the trends in development of postal digital business, inform the audience on what investments have been made, to what effect, and how posts may integrate their business into the digital future.
A special session looking at the transformation and innovation in the post office
