Mobile Data and Connectivity
Moderator - Daryl Jackson, postal segment leader, Deloitte Consulting, USA
Daryl Jackson,postal segment leader,Deloitte Consulting, USA
The landscape of mobile technology is evolving quickly: posts must develop a forward-thinking mobile strategy to align their digital and physical services. This presentation will discuss how to harness the power of technology by focusing on customer needs and offering innovative solutions.
New momentum in CEP IT: hyperconnection, smartphones and cloud computing
Dr Michael Linke,chief architect Mail/Logistics,T-Systems International, Germany
Improved technical IT possibilities, increased smartphone and cloud usage, important momentum on major trade-lanes and core socioeconomic developments have led to a global, multi-connected so-called hyperconnected market, of people, goods, ideas and techniques. This situation results in higher demands and a higher customer expectation on a B2B and B2C level and therefore for enhanced challenges and goals for IT organisations in the CEP market. Although there are proven tools and techniques to achieve these goals, the specific dimensions of the hyperconnection should be properly analysed and set in scope of the CEP organisations' overall goals.
Unlocking the value of data from first to last mile
Mark Davis,EMEA industry manager,Honeywell, UK
How data collected in the postal chain can provide opportunities. Information collected, for example at post office counters, in package flows and recipient preferences, means that postal operators retain huge volumes of data. How can this data be used to improve productivity and open up new revenue streams?
Mobile postman: utilise existing staff to generate new revenue sources
Daniel Dombach,director EMEA industry solutions group,Motorola Solutions Germany, Germany
The postal and courier industries are changing quickly due to the decline in physical mail and increase in internet shopping. Improved efficiency is no longer the goal: new ways to utilise existing staff and infrastructure to generate new sources of revenue is the name of the game. To survive, every postal organisation needs to automate and have all relevant data in digital form. Mobile payment is a hot issue; postal employees are reliable and are on every doorstep, every day. The sensor network offers a new direction for revenue generation. These sensors utilise postal fleets for sensing air quality, cellular coverage, road conditions, etc.
Innovation: it’s not easy but it can be rewarding
Jeff Sibio,director, industry marketing,Intermec, USA
True innovation is not easy. In fact it is exceptionally difficult – especially for large, well-established organisations. But applying innovative solutions to your business processes, such as location-based decisions and data extraction validation, can deliver business differentiation and game-changing profitable results, separating your solutions and service from your competitors.
11:40 - 12:00 - Q&A
Moving Mail and Logistics
Moderator - Enno Ebels, managing director Data Quality Solutions, Neopost, France
Identifying the key challenges and issues
Moving mail and logistics
Marten Buettner,head of global mail,LKE Group, Germany
The presentation will focus on vehicles, scooters and everything related to logistics, including green initiatives.
Experiences, applications and Innovation
The postal service's successful transformation through predictive analytics: control dynamic complexity
Dr Nabil AbuElAta,president - CEO,Accretive Technologies Inc, USA
Alain Roset,director of transformation strategy,La Poste, France
The postal service's strategic transformation faces win or die outcomes. Experienced studies showed that predictive analytic methodologies lead the right transformation trajectories that align the cost to the service quality that will be delivered for a particular volume. A new paradigm that mixes the traditional services with modern ones and benefits from a variety of new delivery, telecommunication and presentation modes and mechanisms, will be discussed. Successful experiences in La Poste as well as in other industries will be presented. Challenges facing the transformation will be discussed and how powerful remediation is available to prepare for successful planning and anticipated efficient implementations.
Where the black swan bites
Ute Simon,senior consultant,INFORM GmbH, Germany
During normal peak hours the management of a distribution centre is invariably a juggling act. But imagine a ‘black swan’ event drastically changing conditions and revealing the neglected yard as the weakest link: surrounding the sorting complex, this crucial area turns out to be a significant risk factor for the whole supply chain of parcel management.
This presentation will show postal operators how to turn their 'black swan' white: intelligent yard management enables them to meet their clients’ requirements even in the most adverse conditions.
Supply chain and yield management: linking mailers and postal operators electronically
Enno Ebels,managing director Data Quality Solutions,Neopost, France
Optimising a postal supply chain is the same as for any supply chain: advanced information on what will enter the postal sorting centres is key to making operational decisions around sorting-centre yield management. This is a presentation of case studies on electronic interchange between mailers and postal operators, allowing advanced planning and optimising investment in sorting-centre staff and equipment, ensuring operators can confront the challenges around effecting a return on the resources deployed. It will also cover extension of revenue and quality controls from creation of mailpieces to the last mile delivery, creating an end-to-end and seamless experience for postal operators and their customers.
Fully automatic trailer unloading of loose loaded parcels
Jasper Van den Driest,managing director,Ancra Systems BV, Netherlands
Good news for postal services and parcel couriers who have to take into account strict ergonomic regulations in addition to speed and reliability: Netherlands-based Ancra Systems has designed, produced and implemented a fully automatic system for unloading trailers with loose loaded parcels to increase transport efficiency between sorting centres. This solution is unique in the world and has been successfully implemented at La Poste and the Danish Post, both leading European postal operators. The system automatically transports the packages from the trailer to the sorting machines. It can handle up to 6,000 packages per hour.
10:50 - 11:00 - Q&A
11:00 - 11:20 - Break
Mail Monitor: the customer's perspective on quality of service
Niels Delater,CEO,Spectos GmbH, Germany
Quality of service is a major differentiator in times of competition and diversification of products and services in the postal industry. As the customer is recognised more and more to be the driver behind quality of service existing concepts of end-to-end quality, figures need to be reconsidered. Rethinking monitoring by going beyond J+1 transit times is the core of the Mail Monitor concept: web-based services and social media components to measure quality of service from a customer perspective and improve services regarding the voice of the customer. The presentation will demonstrate the approach through case studies.
Streamline your end-to-end postal operations with real-time information
Mike Maris,global lead, Warehouse, Transportation & Logistics,Motorola Solutions, UK
In postal operations it’s all about moving items through the delivery chain as quickly and accurately as possible, reducing delivery costs while decreasing delivery times. But nearly everyone in your operation is on the move, disconnected from information in business systems, forced to deal with manual paper-based procedures that insert time and opportunity for errors. Learn how silos of information are eliminated from operations, allowing workers loading/unloading in sortation centers, and footwalkers and drivers who spend the day delivering letters and packages, to provide not only letters and packages but, just as important, end-to-end, real-time communication.
Automatic planning and optimisation solutions for the postal industry
Martijn Schimmer,sales manager,Transvision, Denmark
Handling collection, transportation and distribution of mail is a highly demanding task, and each type of transport has its own challenges. The postal industry shows considerable potential for improving efficiency and achieving savings. To assist postal companies in obtaining this, Transvision has developed Transvision Postal Planner, which decreases planning time drastically, enhances users' overview of the transport and assists companies in improving their customer service and route quality. The system facilitates major cost savings and impressive CO2 emission reductions in mail transport operations. Improve your transport efficiency and achieve savings of 15% on your transport.
Enabling solutions for safe restructuring of secured mail flows
Henrik L. Egestad,sales director, Postal Business Development,Lyngsoe Systems AS, Denmark
A large number of posts are currently considering innovative ideas to restructure their secured mailflows. Enabling technologies are now available and a number of solutions are implemented by leading postal services. The major drivers have been cost savings and increased security by recording of all handover processes, but added bonuses are increased logistic transparency and performance. The presentation will focus on applied technology and implemented solutions, and further touch upon future applications for the posts.
Bring your shipment to life
Ruud Riem-Vis,CTO,Jiiva, Switzerland
Have you ever encountered problems with the current track-and-trace services? If you have, you will certainly understand why customers are always asking for more transparency, more frequent updates and proactive notifications. Various tracking technologies are appearing on the market, but few meet the specific exigencies of the postal market. In this presentation we will show you the different technical alternatives, and how you can bring your shipment to life.
12:35 - 12:45 - Q&A
e-Commerce Innovation Panel
Moderator - Dirk Palder, member of the global postal leadership team, Capgemini,
The new trend: Consumer Relevancy (DSR) – The transformation of eCommerce
Dirk Palder,member of the global postal leadership team,Capgemini,
Ten years ago, the Capgemini Group launched Consumer Relevancy. Since then the retail and consumer product industry has seen significant changes. Consumers are now armed with technology. Capgemini therefore launched the Digital Shopper’s Relevancy (DSR). Key findings of the DSR report on digital shoppers across developing and mature markets show the challenges of e-tailers in this new environment. The new shoppers expect a seamless integration across online, social media, mobile and physical stores. Is eCommerce still a field of play for Postal Services 3.0?
E-commerce mailing and shipping system designed exclusively for postal operators
Amine Khechfe,co-founder and general manager,Dymo Endicia, USA
Dymo Endicia will demonstrate the benefit of deploying the right technology platforms for e-commerce mailing and shipping systems that incorporate a high level of security, functionality and scalability. The Dymo Endicia solution has delivered consistent 30% growth and has surpassed US$1 billion in printed annual postage. The system has been developed and perfected to meet the stringent rules and processes required by postal operators. Dymo Endicia will show how the right system not only prevents fraud but also enables postal operators to expand business reach into multiple market segments, support postal eco-systems and develop distribution channels for postal services.
easyPack World: building a global network of parcel terminals
Rafal Brzoska,CEO,InPost, Poland
The presentation will examine the reasons why drop boxes are finally gaining momentum. Using a case study from Poland, it will outline why cooperation with e-retailers is the way to boost e-commerce, give details of a European project to install 16,000 machines by 2014, and explain how to build your own network without any huge investment.
Handling Mail and Parcels Efficiently (AM)
Moderator - Richard Wishart, managing director, Delivery Management, UK
The adaptable post
Dr Pierre Kacha,director, Postal Practice,Decision/Analysis Partners, USA
Posts have excelled at developing and applying standardised processes to push mail to its destination. Today, information and intelligence enable posts to manage their networks in a dynamic fashion to dramatically reduce costs while meeting service standards. The presentation identifies four distinct areas where posts can develop an adaptable and dynamic approach to modern operations management.
Special focus on revenue protection in the mailstream
Revenue protection: easy money
Karin Vierwind,director Order to Cash,PostNL, Netherlands
From the end of this year, 18 new culling-facing-cancelling machines (CFCs) will enable PostNL to intercept even more underfranked mail items. Cautious estimates suggest that from 2013 we will be able to trace at least twice as much underfranked mail, and then impose the necessary charges. PostNL will present the business case as well as the solution.
Protect your revenue streams: how to make it happen
Johan van Duijne,business development manager Postal Solutions,Neopost, Netherlands
Revenue protection is increasingly taking a prominent place on every post’s agenda. However, the road to get there often appears to be long and winding. 'How do I make it happen today?’ is the question. In a short presentation, Neopost will demonstrate how major results can often be achieved without a major investment in time, money or resources. The key is to focus on quick wins. Today, many of these opportunities can be found in the last 10-20% of manual handling processes, activities that have often been off radar to postal operators.
Mission possible! Postal revenue recovery with military precision
Mark Andrew Ryder,head of Marketing,Prime Vision, UK
The British Forces Post Office (BFPO) challenged the postal industry by proposing a parcel sorting solution for its new global sort centre in west London. As a postal organisation BFPO has one of the highest percentages of hand-written mail – 60%+ – and also supports different address formats including standard UK postal, military operation code names and BFPO addresses. This presentation is a case study of the solution (ParcelMatch), including how the system enables revenue recovery savings of £1 million per annum.
Franking services: basic functionality for success
Markus Erling,technical director,CodX Software AG, Switzerland
National authorities are forced to defend their market share. Franking is one way to do so. Franking includes the 'billing after service' aspect and requires databases covering master data such as customer and individual contract data, pricing models, etc.
Supporting systems such as CodX PostOffice offer this item treatment and derive all other processes from a huge data collection of all detailed item properties. Quality and efficiency are raised dramatically: proof of billing for each item; ability to track also for regular items; cost-efficient treatment of return mail; professional complaint management; from cheapest direct mail to valuable registered mail.
10:50 - 11:00 - Q&A
11:00 - 11:20 - Break
Experiences from the postal operators
Automated postal technology and system for the future post office
Heechul Bae,senior research engineer,Electronics and Telecommunications Research Institute (ETRI), Korea
The market environment in the postal business has been rapidly changed to the competitive situation. Automated postal systems are used to create operating cost savings due to the reduced mail volume. Moreover, it should be a future target system for satisfying the needs of smart customers. Under the smart environment, an automated postal system for the future post office has been designed. The conceptual system can be classified into three parts: process design, automation technology, and automation corner and post office. In particular, automation technologies are applied to design the proposed system for eliminating inefficiencies and inaccuracies in the future post office.
The Saudi Post experience of building up a measurement system
Ahmad Alanazi,general supervisor of Internal Audit, Risk Management, Followup, Control and Quality Management,Saudi Post, Saudi Arabia
The presentation will introduce KPI’s. It will then move on the explain how we identify the main measuring area and set up the measuring point; set up the KPIs; prepare the format and the measuring time; prepare the training materials; start the test; and automate by using exacting software.
Increased network efficiency through advanced identification and volume measurement systems
Markus Sekula,teamleader,Hermes Logistik Gruppe Deutschland, Germany
Martin Voss,strategic industry manager,Sick AG, Germany
While the volumes of shipments are steadily increasing in CEP industries, the object sizes, shapes and materials vary on an ever-growing scale. Customers expect maximum flexibility from their service operator, which in turn creates new challenges for systems and processes. With the implementation of highly efficient identification and volume measurement systems from Sick – designed specifically to meet Hermes requirements and in conjunction with a new sorting system – Hermes significantly improved the efficiency and transparency of its processes and delivery network. Resulting benefits: shorter delivery times, improved track-and-trace capabilities and optimised loading processes.
A comprehensive postal eCommerce offering – based on UPU framework
Harald Weyerich,director, Postal Technology Centre,UPU, Switzerland
International eCommerce is THE area of growth in postal business. Posts are the only organizations who can internationally manage the purchase handling, postal identification, the shipment of the merchandise, its customs processing and the payment in a fully integrated (one-stop-shopping) manner including the compliance with international security rules. The UPU provides the necessary regulation and IT infrastructure to enable every postal operator to offer this comprehensive eCommerce service to its customers regardless of the post’s development level.
12:20 - 12:30 - Q&A
12:30 - 13:45 - Lunch
Handling Mail and Parcels Efficiently (PM)
Moderator - Patrick van Lammeren, managing director, E-BISS International, Belgium
Innovation & Exchange
Challenges of processing parcels for mail service businesses
Gerard Fenerty Jr,president & CEO,ID Mail Systems Inc, USA
The presentation will cover the challenges that commercial mail service businesses face as mail volumes decline and they look to enter the packet/parcel processing business. Sub-topics will include types of customers/materials, changes needed for internal operations (space/automation/technology), customs, transportation, and any others factors that are different from traditional mail processing.
The new Reliant mid-range sorter system
Stefan Berndt,product manager Sortation,Pitney Bowes, Germany
The Reliant Sorter will bring automation and full integrity to three core market segments: incoming mail, outgoing mail and the processing of international mail. It is ideally positioned to enable small- and mid-volume mailers with a typical daily volume of up to 35,000 items per day to react quickly to the new opportunities presented by a deregulated European postal market. Modular in design, the Reliant sorter can be configured to suit a variety of environments and to handle greater volume as business needs develop. The system can process up to 18,000 letters per hour.
Strategy in place: from early design to effective deployment of an innovative courier hub
Enrico Rosa,head of sales postal operators and couriers,SELEX Elsag, Italy
Optimised solution design and efficient concurrent processing of flyers and copy are key to enable effective operations and drive substantial quality improvements in main courier hubs. The presentation highlights the key technical features of the new DHL Carpiano hub, deployed in operation by SELEX Elsag on March 2012 after a tight implementation programme.
The sorting centre without staff
Martijn E. van der Lande,market director Parcel & Postal,Vanderlande Industries, Netherlands
By using the right design of the sorting centre and by implementing the IT solution that can be provided by Vanderlande Industries, significant cost reductions will be realised in staffing of the centre.
14:45 - 14:55 - Q&A
14:55 - 15:15 - Break
Flexible technology solutions for intelligent growth
Marc Almekinders,sales manager,Datalogic, Netherlands
This presentation will review and contrast global technology trends among developed and developing countries, and provide insight into next-generation solutions for the intelligent, scalable processing of mixed mail, packets and parcels. All types of relevant technology alternatives will be discussed as well as options for enhanced business intelligence and higher customer value through information networking. The presentation will conclude with a discussion of sources and value of information that will enable new postal services and applications as drivers of postal revenues in this highly competitive marketplace.
Postal operator case studies: reduce costs by automating address-matching processes
Timo Heikkinen,marketing director,Syslore Ltd, Finland
This presentation shows postal operators’ experiences and case studies on how to handle physical and digital mail and parcels more efficiently. Discover how a high-performance, fully automated recipient and address data matching system can increase efficiency, ensure improved quality and provide new business opportunities. Learn how other postal organisations are taking advantage of next-generation OCR systems.
Enable new dimensions with latest identification technologies
Martin Voss,strategic industry manager,Sick AG, Germany
The capabilities of the latest identification technologies go far beyond pure detection of codes. The efficiencies of CEP processes and networks can be greatly improved with the analysis of all potential information about the objects handled, such as object images, profile information, volume and weight, etc. This presentation will highlight how all information is summarised in one data mining and collection platform, allowing CEP service providers to generate new dimensions of services for their customers.
Manual work in a postal organisation
Mikko Mertjärvi,managing director,Optiscan Group, Finland
Not all trends (automation) are suitable for everyone; manual work can deliver benefits with far smaller capital costs and risks. Quality, efficiency, flexibility and competitiveness can be improved through technology, but best results can be achieved by intelligent combination of human labour and automation. Human labour is still the best production tool that scales and adapts as needed. Systems can be used to enable efficiency and high-quality output from a much wider worker potential than was traditionally possible. Semi-automated systems require few or no specialist technical skills to maintain, and enable manual operations at system failure. Technology can’t solve all problems.
Materials management/container inventory and flow management with RFID
Bo Helmer Larsen,director of Sales, Postal Division,Lyngsoe Systems AS, Denmark
A new high-tech RFID solution is in operation, managing 70,000 roll cages. This system provides you with a complete insight into where your transport materials are and where they are going. It is a fully automated system: a front-end technology eliminating manual track-and-trace activities combined with directional real-time data, thus ensuring 100% visibility in your postal workflow of containers carrying mail in your logistics system. The system enables cost savings and improved quality of service.
16:30 - 16:45 - Q&A
Digital and Physical Convergance
Moderator - Jacob Johnsen, CEO, Ipostes, Denmark
Jacob Johnsen,CEO,Ipostes, Denmark
After serving the public with letter delivery for centuries, posts are now delivering using electronic media, like e-mails, SMS, internet, etc. wherever the public has communication needs. Is this divergence of the business or an innovative evolution of the postal role? From collection of mail to the delivery, postal operators must think about what their present role is and what the future role should be. Why do people turn to the post for their communication needs? What is the strength of a global network, of the legal framework to protect messaging, society's trust in honesty and reliability?
The blurring of online and offline communications
Mark Harrison,head of Markets,International Post Corporation, Belgium
Three myths currently concern the postal sector in the age of the digital consumer. The first is that we are living in a ‘post-post world’. The second is the notion that online consumers can only be reached online. The third is that effectiveness is measured through the ability to drive sales. This presentation debunks these myths through case studies illustrating that in a world in ‘constant beta’, technology is no longer of intrinsic value in itself, but merely an enabling medium. Therefore posts will always have their place in delivering stories and experiences, not just mailpieces and packages.
Impact of digital postal box versus traditional mail postal boxes: the Namibian experience
Ambrosius Ipinge,general manager: Postal Services,Namibia Post, Namibia
Due to frequent changes in the dynamic communication market, NamPost has to be flexible and open itself up to current market trends. The company has embarked on a transformation project that includes digital postal boxes, e-shopping and self-kiosks units.
10:30 - 10:40 - Q&A
10:40 - 11:00 - Break
Innovations & Exchange
Is your digital business successfully growing at 20% per quarter?
Zafar Khan,chairman & chief executive officer,RPost Communications, USA
How can a business grow substantially and yet focus on what it is really good at? The electronic product marketplace evolves quickly in technology and diversity, and to be successful one must continuously innovate and update. Success may also require being really good at one thing. So how in the digital space can business manage fast change and diversity versus focus? The presentation will share how RPost resolved this conundrum by opening its unique technology platform to the world.
Complexity of converting unstructured mail into industrial process
Didier Rouillard,business development manager,GMC Software Technology, Switzerland
It is estimated that more than 20% of business paper mail is still considered unstructured, meaning edited on desktop platforms, printed and mailed manually with higher risk to deliverability. An organisation that wants to bring this mail volume into its mainstream industrial mail process, either internal or external, faces technical challenges and human resistance to change. The scope of this paper is to review these two barriers and explore paths to solve these issues for large organisations. Benefits are better deliverability of mail, better usage of staff and postage reduction.
Declining post volume: what to do now?
Colin de Vries,MD,BlueMailCentral, Netherlands
The presenter will offer his vision for how postal companies can service the next millennium.
Secure e-mail from the COO's and CMO's point of view
Veronika Söntgerath,managing consultant,Detecon International, Germany
How can postal operators convince business clients to include secure digital mail in their communication portfolio and processes? Is there anything better than a cost savings model, understanding costs resulting basically from printing and supply chain, efficiency and footprint? The value proposition for postal operators' business clients is to reinvest the savings through digital communication in the document domain into high-quality cross-media communication, essentially haptic customer dialogue in order to gain new customers and foster customer perception and loyalty. The model shows the flow of unlocked resources towards investment in customer value and sustained business in the future.
Moving the post office to the web using Zimbra
Carlos Vidal,software engineer,Netixia, France
Email was inspired by the real-world post. After 40 years of relentless expansion and widespread adoption, it still lacks the main feature of physical postal services: trust. We have merged the best of both worlds in a cost-effective way. Users are certified, emails are traced from end to end, digital signatures preserve authenticity, encryption protects sensitive data. Senders can choose from a variety of services depending on how important the delivery is. If so wished, it is possible to alert the recipient via SMS, and eventually print the email and send it by classic post.
12:15 - 12:30 - Q&A
Last Mile Delivery
Moderator - Derek Osborn, director, Whatnext4u Ltd, UK
Parcels terminals: an update on leading business models
Dr Pierre Kacha,director, Postal Practice,Decision/Analysis Partners, USA
Ever since their timid introduction, parcels terminals have become increasingly accepted by consumers and are now an integral part of the postal distribution landscape. However, the industry has experienced many fits and starts as business models adapted to the peculiarities of their markets. This discussion will present emerging business models for parcels terminals, address their applicability to various markets, and discuss their strengths and weaknesses.
Post24: a successful roll-out between Eesti Post and InPost
Lukasz Nowinski,managing director,InPost, Poland
The presentation will cover the preparation phase to build a network of dropboxes in Estonia; roll-out in Estonia; lessons learned and further cooperation to build a network in the Baltic countries
Geographical Information Mail (Geomail)
José Rufino,director,CTT - Correios de Portugal SA, Portugal
Geomail is an innovative approach to sustain the strategy of CTT's postal business and leverage new opportunities. The companhy implemented a new, mobile GIS component, with the aim of ensuring a massive digital field survey to capture all addresses in Portugal. One of the main assets of this project is the use of CTT’s letter carriers and their knowledge of the geographic territory in postal terms. With this action CTT was able to obtain a national georeferenced, qualified address database to better support operational and business postal core activities and obtain an increased revenue stream based on geographic products and services (geomarketing and routing).
Innovative project of recharging infrastructure for captive fleet
Jean-Baptiste Boneu,business development manager,Greenovia, France
Pierre Clasquin,chairman,G2 mobility, France
This project relates to the calls for tender that led to the acquisition of 10,000 electric vehicles for the French mail group La Poste. Different scenarios of charging politics will be experienced to reduce both environmental footprint and cost of the charge. Several aspects and constraints will be considered – including the buildings’ electrical capacity, the energy mix and the constraints regarding the organisation – in order to ensure the links of the ecosystem based on the quadryptique vehicle: recharging infrastructure, network – electricity generation with the goal of global and vehicle optimisation as well.
15:05 - 15:15 - Q&A
15:15 - 15:35 - Break
Innovations & Exchange
Cleveron: changing consumer preferences in parcel delivery
Indrek Oolup,export director,Cleveron plc, Estonia
The presentation will provide an update on ongoing projects in which Cleveron is involved as a parcel terminal supplier. It will include details of new features, recent feedback from users, and the most recent experience of customers who are implementing the parcel terminal delivery concept in their respective countries.
Cross-national address database and the value for alternative posts
Wilfried Hahn,director Product Management,Pitney Bowes, Germany
The cross-national database allows alternative posts to share information about their logistical delivery data. This includes delivery routes as well as last mile address data. The benefit is that the mail only needs to be registered once, even if a second service provider has to deliver it. All final routing information is provided in a barcode and in a database that will be shared between the partners. This is a huge benefit for alternative posts.
Choosing the right unaddressed mail business model to meet the challenges of tomorrow
Neale Horstead,international business development manager,Duplo International Ltd, UK
Unaddressed mail can provide a vital revenue stream for posts wishing to support their last mile delivery infrastructure against a backdrop of declining addressed mail volumes. However, posts need to find the right balance between the quality of service advertisers want and are willing to pay for, compared with the return on investment and the subsequent impact on a postman’s time spent on his walk. The choice of business model will depend on a number of factors, but is key to providing a service that is competitive, profitable and flexible enough to take account of changing market conditions.
An agile approach to route-planning software implementation
Francis Demers,project director,GIRO Inc, Canada
Project management using an agile approach can lead to faster implementation and early benefits for organisations that work closely with Giro throughout the project. Starting with the standard version that will evolve based on feedback from the first pilots, this approach can also increase the level of acceptance by providing continuous visibility to stakeholders. Early benefits can be used to finance the evolution of the system in view of final deployment. The approach shifts the emphasis from very formal acceptance specifications to a collaborative approach based on an evolution-based system.
Fleet monitoring: upgrading/increasing the new definition of postal delivery
Martin Kyburz,owner,Engineer Bureau M. Kyburz AG, Switzerland
Fleet monitoring is widely used by logistics companies in cars and vans. We will show how fleet monitoring can also be used for the last-mile delivery. An interactive platform allows real-time monitoring not only of the location but also of the status and the service history of each vehicle. Service and maintenance actions can be managed actively regarding the condition of each vehicle – thus increasing the readiness of the vehicles. In addition, the data may help to reconstruct any potential accident.
16:50 - 17:00 - Q&A
The Post Office Reinvented
Moderator - Koen Vandaele, managing partner, Deloitte Consulting, Belgium
The Post Office reinvented
Ian Kerr,CEO,POAAL, Australia
Who are the 'right people' to run post offices? How can a post office be a profitable retail business while maintaining a public-service aspect? What political will is needed to support the reinvention of the post office network? What does the growth in e-services mean for a bricks-and-mortar network? What role will self-service terminals have in post offices?
Transformation of the Post Office Network
Kevin Gilliland,network and sales director,Post Office Ltd, UK
Post Office Network and Sales director Kevin Gilliland will talk about the transformation of 6,000 Post Office branches, as part of the business’s strategy of growth, customer excellence and modernisation. The programme, made possible by the largest ever investment and support programme in the history of Post Office, will greatly enhance customer service and help to secure Post Offices at the heart of communities across the UK.
Developing a business technology approach
Alberto Scaduto,head domestic and international ICT management,Poste Italiane, Italy
A case study of the ICT experience regarding Post Italiane group, with a focus on a solution for postal counter automation for the re-engineering of post office business processes.
A radical rethink: repositioning post offices as digital hubs
Gary Coyle,CEO,Community Infopoint, UK
The Global Post Office network traditional business model is not sustainable as more consumers embraces digital. How can Post Offices executives use technology as an enabler to assist in building deeper and more personal relationships with their existing customer base?
Positioning the local Post Office in every community as the digital link between Government, Business and the Citizen by fully utilising the high levels of trust that consumers associate with the Post Office brand.
How Post Offices can benefit from the rise and growing consumer adoption of collaborative consumption services.
Improvement of sales in postal access points through staff training
Viktorija Gruzauskiene,head of HR department,AB Lietuvos Pastas, Lithuania
In 2011 Lithuania Post implemented several training programmes, during which heads of post offices and customer service staff underwent training on sales and customer service. In June 2011 the company set up a programme for the improvement of sales skills. During the course of training arranged in July-November 2011, 1,453 employees were given relevant training. As a result of the training on sales, turnover from retail and commission sales increased by 50% in comparison with 2010 (EUR 1.24m in 2010 and EUR 1.87m in 2011). The investments in training made approximately EUR 11,600.
11:10 - 11:25 - Break
Innovation & Exchange
Leveraging near-field communication for postal retail
Donal McGuinness,managing director - Escher Interactive Services,Escher Group, Ireland
With the proliferation of NFC-enabled smartphones, post office networks have the potential to become the largest retail infrastructures in the world today.
The technology offers opportunities for implementations such as track and trace, travel cards, banking and electronic (contactless) wallet.
This paper addresses the services offered by this cutting-edge technology and how post offices can respond to the potential revenue opportunities.
The fight against fraud and manipulation of post and mail in Russia
Boguslaw Stich,sales director international,Polygraph Protect Moscow, Russia
A presentation looking at how the use of a multi-function security seal has proved to be successful in the battle against fraud. It will include a look at the diverse issues facing Russian Post and the different proposals to solve the problem. The results and the development of a very special product including RFID technology will be presented.
PCI challenges for payment card handling at the teller counter
Neil McEvoy,commercial director,Electronic Trade Solutions, Ireland
A presentation on the impact of the PCI (payment card industry) regulations for payment card handling at the post office teller counter. These evolving debit and credit card security regulations represent an ongoing technology challenge for not only the hardware mix of the traditional teller counter but also the nature of customer/teller interaction. This increased security also brings opportunity in terms of the capacity to offer additional services such as national ID card lifecycle services and banking services, and also improving client branch experience through faster queues, flexibility and greater security confidence.
Colvir Postal Solution: delivering tangible benefits with end-to-end integration
Dr Colin Johnston,director business development,Colvir Software Solutions Ltd, UK
In the new era, the post offices are an instrument to provide affordable electronic and financial services to all segments of society, to improve access and to foster financial inclusion. A totally integrated end-to end centralised solution enables implementation of the universal postal counter for all types of transactions (postal, financial, banking and retail) whether performed by post officer, remote post agent or via self-service devices, resulting in flexible and economical services with an outcome of sustainable increase of revenue. This has been the experience of two major postal organisations, which were able to handle huge volumes at decreased transaction costs.
How postal companies can increase efficiency: migrating to the cloud
Marc Abels,partner,Deloitte Consulting, Belgium
Postal and logistics companies have been experiencing variable and declining volumes of activity in their core business for years. Cloud computing can be a powerful enabler as it provides on-demand, scalable, elastic, pay-as-you-go IT applications and services. The benefits of migrating to the cloud are clear, but the way to do it is not easy to define. Migrating to the cloud is not just an IT project. It is a complex business transformation process that requires adapting the organization, processes, people and culture. Marc Abels will share cloud computing best practices to develop a cloud migration road map.
Better insight into postal business
Ivan Orlovic,chief visionary manager,MIPS, Croatia
How to improve your postal organisation by using data from your business applications? How to turn a huge amount of data from various sources into useful information? How to present the right information to the right person at the right time? Mips Monitoring, Management and Reporting (MMR) advanced solution offers a unique management desktop for all management levels. Managers at every level have access to adequate information, from all available sources, in near real time or through a specific period of time. The presentation will cover the solution concept and its main characteristics and benefits.
12:55 - 13:15 - Q&A